Lakewood Chevrolet

"good costumer services and right price " Completamente satisfecho con mi nuevo truck. Excelente atencion . Este es mi segundo auto comprado en este dealer. Lo recomiendo a todos ,en especial Completamente satisfecho con mi nuevo truck. Excelente atencion . Este es mi segundo auto comprado en este dealer. Lo recomiendo a todos ,en especial a los latinos. I'm very happy with my new truck,excellent costumer service. This is my second truck that i buy at Lakewood. Good place for latinos ! More

great group of people to deal with I've dealt with the people at Lakewood over the years and core group of people have remained the same. That is a sure sign of a good business. Happy e I've dealt with the people at Lakewood over the years and core group of people have remained the same. That is a sure sign of a good business. Happy employees happier customers. I can't or haven't found 1 thing that I could make my experience any better. From Jim,Dan, Alphonse right to Christina they are all friendly and knowledgeable and down to earth.. feels like family and make you feel like theirs. I can't say enough to express how great the experience was. More

Great friendly staff to deal with & a pleasure to buy from The friendly staff that I dealt with were very helpful and accommodating. All my questions were answered with knowledge and if they didn't know an ans The friendly staff that I dealt with were very helpful and accommodating. All my questions were answered with knowledge and if they didn't know an answer were very quick to follow up. I was very pleased with my experience and would recommend the same to anyone. I was especially pleased with the attentiveness and followup that Federico gave with any questions or concerns that I had. Originally when making up this review I gave a 4 out of 5 for the quality of work in regards to the detailing of the new vehicle upon final inspection. I then changed my rating to 5 out of 5 since the staff I dealt with were very attentive and happy to make the changes required for a 5 out of 5 quality that I was happy with. More

Great Service Positive and friendly service reps. Speedy service. Was able to get service the next day. Thorough repairs I also saw the Parts Department Brad Positive and friendly service reps. Speedy service. Was able to get service the next day. Thorough repairs I also saw the Parts Department Brad was great. Service was exceptional More

Efficient and enjoyable They know their product and work to make the deal happen. all of the staff were interested in answering any questions that arose during my time there. They know their product and work to make the deal happen. all of the staff were interested in answering any questions that arose during my time there. When we are looking for our next vehicle I will start looking at Lakewood. More

I sent my vehicle in to the service department They were helpful and accommodating. They gave me a discount and went above and beyond with the services I requested. The staff clearly explained and They were helpful and accommodating. They gave me a discount and went above and beyond with the services I requested. The staff clearly explained and showed me what was wrong with my vehicle and why it needed to be fixed. More

Was treated like gold It didn't matter that I was buying the cheapest car on the lot. Everyone in the dealership was amazing, very knowledgeable in each of their respected It didn't matter that I was buying the cheapest car on the lot. Everyone in the dealership was amazing, very knowledgeable in each of their respected fields. Would recommend, and will be the first place I check when I want a new car after this one. More

Excellent Service, Problems Resolved! Updated as of Mar 3, 2016 After making my post originally I finally got to talk to the General Manager of Lakewood Chevrolet, Kerry Russell. He lis Updated as of Mar 3, 2016 After making my post originally I finally got to talk to the General Manager of Lakewood Chevrolet, Kerry Russell. He listened to what I had to say, understood the root of my frustration, and did what he could to resolve the issue. He went out of his way and even contacted GM to see what they would be willing to do to help my situation, and he did what he could on his end. Manita in finance was thorough and made sure I understood everything. She also answered any questions I had. I was finally able to trade in my cursed Cruze, and move on to an Equinox. I had a minor glitch with my Equinox this morning. Dan Bass made sure I would be able to get in as soon as I got there for service to take a look at it, he even offered to personally pick up my vehicle if I was not able to leave work. Erika in service is always very pleasant. Head of service also personally showed me the part that was causing the glitch and explained what it was doing. It was a bit frustrating that it took so long to be able to talk to Kerry, and get GM involved, but it has been a huge relief to get rid of my lemon, huge weight off my shoulders. I thank everyone at Lakewood Chevrolet for their help. I am really enjoying my Equinox. Rae was amazing to work with, she is an incredible sales rep that went above and beyond to make sure I was happy. Previous Experince: Dealing with Lakewood has been an absolute nightmare! I bought my first brand new car from them, a Chevrolet cruze. I got a brand new car because I did not want to deal with the headache of the constant repairs on an older vehicle. What I ended up with was a brand new car that requires constant repairs. 2 months in I started having major issues. I have had my fuse box replaced, the entire cooling system replaced, the fan blade replaced, I have squealing hub caps, squealing brakes (which I was told there is nothing I can do about them), when highway driving every single window frosts over on the inside and makes it dangerous to drive (heating elements in the back window must be turned on for the entire drive to see out the back, as well as the heat blasting on the windshield to have a circle to see thru), upon other issues. Despite all these issues Lakewood refuses to replace the vehicle. I'm stuck basically paying 300 a month to rent a vehicle for 4 years and losing my old one because I will never finance the last 4 years with inevitable thousands in repairs to come. A few months ago I tried to go in to get an SUV and was told by a sales member that he couldn't give a xxxx if he never got my business again. Despite that horrible encounter I gave them the benefit of the doubt and recently tried to go back again. In the end they would not transfer my lease but only add my old lease to a new one so essentially it would be like paying for 2 vehicles. They told me if the payments are too high then I should wait out my lease and come back. COME BACK?! If I have to wait out my lease I guarantee you I will NEVER go back. On top of that, on one instance, I went there to get an oil change done as the car came with 4 free oil changes and they did not even fill up my oil! I had to go buy oil and top it off as they do not even fill it up! Every time I bring my car in I get it back with new black grease streaks on the ceiling of the vehicle from the guys dirty caps, gross! More

Fun buying a new car I was shopping for a new car and knew what I wanted and the staff at Lakewood Chevy made the experience of buying a new car fun. I was shopping for a new car and knew what I wanted and the staff at Lakewood Chevy made the experience of buying a new car fun. More

Great technical skills. Great communication skills. I recommend Lakewood for car service because I feel that the service consultants have excellent communication skills and the technicians have excellen I recommend Lakewood for car service because I feel that the service consultants have excellent communication skills and the technicians have excellent technical skills. Even though my car is 13 years old it has always run perfectly but, recently, it started idling very rough and seemed like it would stall; it ended up needing an ignition module and an ignition coil pack. It took a week to get everything ironed out. Several Lakewood employees listened to my descriptions and never once belittled my concerns; they also made sure I was getting to work and home. You might be concerned about price but cheaper is not always better. I'm not convinced that I would have gotten this level of professional service and personal concern at another establishment. I believe Lakewood will fix the car properly and treat me decently. More