Overall my experience with Lakewood I would say is disappointing, I brought my car in for a brake light and cruise control fix on Friday July 20, I dropped it off the previous night in the drop box specifically requesting an appraisal of service required, the next day(Friday) after several hours without any word I called the dealer to ask if they found anything, turns out not only had they found it they fixed it and my car was finished, they never called to say they found the problem, how they planned to fix it or that the work had been completed! Another issue I had was I told the lady I spoke to I would be unable to make pickup before closing time, she let me pay over the phone and quoted me at 124.40, when I arrived to retrieve my vehicle they evening I found a bill authorized for 195.40 and they cut the wires to my command start! On top of that 3 of my 4 speakers outputs is now too low to be of use! They fixed one problem and created another for me, don't get me wrong I'd rather have a properly functioning vehicle but I dont think speakers have anything to do with a brake light problem and they could have at least received a phone call saying that's what they had to do and actually quoted me properly on the cost. Very disappointed I won't be going back.