Koons Ford of Annapolis - Service Center

Fri 31 Mar 24: Mike Treas has been exceptionally responsive to working with me on my Grand Marquis. Mike has a great personality, he listened to my concerns, advised the best approach to resolve my responsive to working with me on my Grand Marquis. Mike has a great personality, he listened to my concerns, advised the best approach to resolve my vehicle issue. He directed the correct analysis to be conducted to determine needed repairs, provided realistic estimated cost, and completion date. I am very satisfied with the completed work, the cost, and return date of my vehicle. Thanks, Chester More

Koons is the best dealership that I have ever been to. The Sales manager and team were simply amazing. The Sales manager and team were simply amazing. More

I had the worse experience at Koons since I've been going here. I made an appointment approximately April 16 for sunroof service. I requested a loaner so I could get to work. The first available appointme here. I made an appointment approximately April 16 for sunroof service. I requested a loaner so I could get to work. The first available appointment was May 21. When I showed up on May 21, Paula, the person that issues loaners, said that she did not have anything in the system that I was dropping my car off for an appointment nor requesting a loaner. But she said she could accommodate my request. This was an inconvenience, to me, because if I was in the system, my loaner would've been ready. I had to stay there approximately 20 minutes to provide my insurance and credit card information and for her to find a car. The service for my sunroof was too expensive. Paymer Phillips charges approximately $780 and Koons's price was $1158 and I wasn't guaranteed that the motor replacement would fix my issue. I decided not to have it done and came back to return the loaner. And I was charged $258 for a diagnosis that I already included in my service request. Approximately a half an hour after I returned the loaner I was accused by Paula that I needed to provide a $50 cleaning fee because it smelled like cigarette smoke in there . After I asked her several times which automobile are you referring to, she never told me what vehicle. I told her that she must be mistaken because I don't smoke cigarettes and have never smoked cigarettes in my life. She said that the car Porter stated it smelled like smoke and questioned me "on whether I smelled smoke when I received it?" I told her that it was a loaner, why would I care what it smelled like because I needed transportation to get to work. He soon apologized and we ended the call. Despite my service advisor changing every year, I've always gotten great customer service when I visit but this instance was a 1-star. More

Good service. . made sure he communicated well. Would have liked better accommodations when waiting, but they worked. . made sure he communicated well. Would have liked better accommodations when waiting, but they worked. More

Appt on time. Place was clean. All personnel were friendly and helpful.Advised not to get car wash Place was clean. All personnel were friendly and helpful.Advised not to get car wash More

service was five star as always, wait time was perfect with good cup of coffee and walk around the new car lot with good cup of coffee and walk around the new car lot More

Loved the pick up and drop off at my house when having an oil change for my Bronco. Top notch service oil change for my Bronco. Top notch service More

I had a tire rotation performed along with a recall. I was pressured to have an oil change although my oil was changed within 2,000 miles of this visit. Also, the black lug nuts were visibly worn (paint I was pressured to have an oil change although my oil was changed within 2,000 miles of this visit. Also, the black lug nuts were visibly worn (paint scratched away from the edges) during this service. More

Will is new - but he did a wonderful job and I felt like he understood my concerns and needs. he understood my concerns and needs. More

Mike Treas always is great to work with and the service always goes smoothly and easily. always goes smoothly and easily. More