Kitchener Ford

Friendly polite staff always a pleasure to deal with. . Call when they say they will . . Call when they say they will . More

Service technician Terri, is very professional, goes above and beyond to ensure satisfaction. I mean he is approachable, and friendly. I was never really a ford guy per say (I liked the Bronco bad above and beyond to ensure satisfaction. I mean he is approachable, and friendly. I was never really a ford guy per say (I liked the Bronco badlands look) However it is interesting how interaction with staff such as Terri has made me feel values and definitely will continue to consider ford for upcoming vehicle purchase More

I dealt with Kevin Tran. Ordered a Maverick. Was 3 months from order to delivery. This is impressive compared to many people in Canada and US who have waited over a year. Ke Ordered a Maverick. Was 3 months from order to delivery. This is impressive compared to many people in Canada and US who have waited over a year. Kevin kept me updated throughout, answered any questions I had, and delivery was simple. More

I’m not sure how this dealership has any good reviews at all to be honest, it’s shocking the amount of people that say their experiences have been good. I should have known from a year ago it would be a all to be honest, it’s shocking the amount of people that say their experiences have been good. I should have known from a year ago it would be a bad idea to buy from them after they couldn’t find an issue with my truck, and the transmission ended up going on it. And people telling us not to buy here. We came here a few weeks ago to purchase a newer truck, and ended up being treated terribly and jerked around the entire time. After finding a vehicle we liked (sales guy was amazing, which is the only good thing about the experience), it all went down hill from there. The finance guy would call/text daily, saying he needed one thing, then another, then another. Almost 2 weeks later, when we went to sign our bill of sale the price increased $11,000 and were told we couldn’t remove the additions that were added (warranty). This after sitting for an hour waiting to sign and leaving work early. We really wanted the truck and sacrificed the extra money and signed. The next day after getting a lawyer to look at the bill of sale for curiosity, he told us that we had been completely scammed, and we in fact did not have to get the additional things added. It was ‘criminal’ what they did. After much back and forth to remove the additions, more time waiting again for the vehicle, we signed the papers and left, almost in tears. Then today we see the car we traded and said they were going to send to auction, was now for sale for double the amount they gave us. As someone that works in customer service, I’ve never felt so violated and taken advantage of. And to not even get an apology from the people involved (other than the sales rep). I truly hope this review helps others out there and they don’t get treated the way we did. Go to Reliable or Parkway, they will treat you like a human, not a number. More

Kitchener Ford always is doing a good job. In time and work well done. I will recommend Kitchener Ford to all my friends. In time and work well done. I will recommend Kitchener Ford to all my friends. More

The Kitchener Ford Service team handled the change out of my 2020 F150 5 liter engine in a very professional & timely manner, once all the parts arrived in Kitchener. They even supplied a rental vehicle, fre my 2020 F150 5 liter engine in a very professional & timely manner, once all the parts arrived in Kitchener. They even supplied a rental vehicle, free of charge, while my truck was being serviced. More

Great service. Great staff.; every one very helpful and professional. Would highly recommend Kitchener Ford. Great staff.; every one very helpful and professional. Would highly recommend Kitchener Ford. More

Hello, below is an email I sent to Eddie (Service Manager) after a hugely disappointing service appt on Nov 12. I did receive a call back saying he would look into the matter and that was the last I Manager) after a hugely disappointing service appt on Nov 12. I did receive a call back saying he would look into the matter and that was the last I heard from them on Monday Nov 13. You guys just lost 2 customers. Below is the email I sent. ‘My name is David Allan, and I visited your service department on Saturday Nov 11 to have my new Mach E’s first service completed, a new set of winter tires installed and to have a tech confirm whether the 3M hood protector was indeed installed or not. The only thing out of the above that was completed was the vehicle service. The winter tires and rims that I ordered 6 weeks ago were not available to be installed as they were not in your facility. I am aware that the tires/rims were at a time in your facility because I had received a confirmation of my appointment and informed that the tires were in and set aside for my appointment. When I purchased this car from Kitchener Ford this year, I had the 3M hood protector installed, however I noticed a stone chip on the hood that made a scratch in the paint and after a deeper look, I could not see the 3M protector. I have had this installed on previous cars I have purchased and know what it looks/feels like, and I cannot see it installed. I had requested this to be looked at during my service and this also was not looked at. In additional to the above, I brought my daughter to Kitchener Ford to have her first car and new to her 2008 Ford Fusion serviced for the first time since she bought it a few months ago. The previous owners only ever had it serviced at your dealership where it was bought new from. This first impression was not the best. I live in Grand Valley, which is near Orangeville and is roughly 1hr and 20 minutes away from your facility. I lost almost 3 hours in driving time, plus the 1.5 hour waiting time before the service coordinator even told me the tires were not installed. That was how I spent my Saturday. I could have purchased these winter tires/rims from Blackstock in Orangeville but wanted to go back to Kitchener Ford where I bought the Mach E because of the excellent experience I had with the purchase, and to introduce the dealership to my daughter as she lives right near the dealership and is a new Ford owner. Placing an order for brand new tires and rims was what I believed to be a proactive decision because I know how busy this season is (as one of my family members is a service manager at another Kitchener dealership), and I am aware that they were available, but your team sold them to someone else instead of keeping them for me More

Very professional with the customer needs always in mind! Will visit once again if the need arises! mind! Will visit once again if the need arises! More

They have very helpful and friendly staff, work done quickly, dealership very clean and orderly quickly, dealership very clean and orderly More