Go Kia West

Two salespeople we dealt with were great but when it got to the purchase stage with the managers there was no discussion or chance to ask questions (re: inclusions, etc.), no verbal/written price breakdown to the purchase stage with the managers there was no discussion or chance to ask questions (re: inclusions, etc.), no verbal/written price breakdown provided, they just gave us their 'best price' and expected us to pay it. And....we were buying 3 vehicles! In the end we bought them from another Kia dealer who provided excellent customer service and a better price on all 3. More

As an 82-year-old who recently purchased a new 2023 Kia Sportage from Kia West less than seven months ago, I had simple expectations: reliability, comfort, and responsive service. Unfortunately, my experie Sportage from Kia West less than seven months ago, I had simple expectations: reliability, comfort, and responsive service. Unfortunately, my experience has starkly contrasted with these expectations, prompting me to share my journey and provide insights for others. The vehicle's novelty was quickly overshadowed by a peculiar sound from the engine bay only a few months post-purchase. Initially reassured this was normal for new models, my concerns deepened as the noise persisted—an unprecedented issue in my experience with new vehicles. The situation escalated when it became clear that engine part replacements were necessary—a complex process involving communication with Kia Canada. We were informed the parts request could take 2 to 6 weeks, during which we received regular updates. This open line of communication was a glimmer of hope in an increasingly frustrating situation. However, this hope was short-lived. After securing approval for a rental vehicle—a process that tested my patience—I was informed the repair would only require 1 to 2 days once the vehicle was in the shop. This initially reassuring news sharply contrasted with the later revelation upon arrival that the repairs would actually extend to several weeks. This significant discrepancy between the expected and actual service time led to considerable inconvenience and further disillusionment. The provision of a small temporary vehicle, while initially understandable for a brief repair period, felt inadequate given the extended wait I was facing. At my age, access to a comfortable and convenient vehicle is not just a luxury but a necessity. Attempts to escalate these issues, including reaching out to the General Manager of Kia West, were met with silence, further eroding my trust in their commitment to customer satisfaction. Reflecting on this experience, the initial excitement of owning a new vehicle has been marred by a series of service disappointments and unmet expectations. While the Kia Sportage itself may offer many desirable features, my experience has been significantly tarnished by a lack of transparency and dependable customer service. I share my story as a cautionary tale, underscoring the importance of not only the vehicle's quality but also the integrity of the dealership's service. Based on my experience with Kia West, I regretfully would hesitate to recommend them, a sentiment I express with the hope that others might navigate their purchasing decisions with greater caution. More

Negative experience with management. Concerns surrounding how leadership engages with customers and their sales staff. Concerns surrounding how leadership engages with customers and their sales staff. More

No pressure sales. And put me in the car I wanted. I was very happy with my experience. And put me in the car I wanted. I was very happy with my experience. More

Kia service is terrible. My car is new with about 26,000km on it, but it had an engine problem and stopped running on the street. Because of that, I went to service for over My car is new with about 26,000km on it, but it had an engine problem and stopped running on the street. Because of that, I went to service for over a week, but during that time, they didn't even give me a rental car and didn't give me a proper explanation. Then they called me today and said they were busy and would fix it tomorrow. am. More