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Key West Ford Sales Ltd - Service Centre

3.8

14 Lifetime Service Reviews

301 Stewardson Way, New Westminster, British Columbia V3M 2A5

14 Reviews of Key West Ford Sales Ltd - Service Center

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August 12, 2014

"Emergency situation handled immedetley"

- jsmcinnis

On evening of 3 Aug I backed into a pillar in a parking garage breaking the rear light. We were leaving for the US in morning with our guests from Finland. I called Key West service at 9 AM, explained the situation and they said come in right now. By 10 AM we were on our way to US. Thank you for the wonderful service.

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Yes
Employees Worked With
Sue Charbonneau
March 18, 2014

"I purchased my vehicle from Key West Ford and that was an..."

- rmercer68

I purchased my vehicle from Key West Ford and that was an excellent experience. the service element kicked into effect right after. I was introduced to the Service Dept and promised great service for as long as I owned my Ford F150. I received gentle reminders from Key West Ford via email or mail to remind me that my vehicle is due for service. Making an appointment was easy and when we dropped off the truck we were offered a courtesy lift while we the vehicle was being serviced. The vehicle was ready on time as promised, which means a lot to me as I schedule my day with 3 kids. My vehicle service was explained to me, my vehicle was given a report card so I am clear on what issues may arise sooner than later. My vehicle was washed and the inside dash wiped down. The price was awesome, and everything that my vehicle needed (oil change, tire rotation, inspection and fluids topped up) was done. It makes me feel comfortable to know that genuine Ford parts are used in my Ford. I have another vehicle (Korean brand) and although the service there is good, it doesn't compare to Key West Ford. I highly recommend them for your next purchase of your vehicle. They have a huge lot, Dave H. in sales is awesome, Bonnie in the Business office will get you best rates, and then you are left with the amazing Service Staff. I highly recommend Key West Ford! and Ford F150 is pretty awesome too.

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Yes
Employees Worked With
Dave House
May 30, 2013

"I bought a used 2007 Honda Fit at Key West in March,..."

- shawmn

I bought a used 2007 Honda Fit at Key West in March, 2013. I declined the extra cost warranty, and just went with the basic Lubrico one that comes with the car. In May 2013, the engine light came on and the transmission started shifting very hard. On that day, I had to be somewhere in a couple of hours, and Key West set me up with a loaner right away, so I made it in time. They had to send the car out to get the transmission fixed, which took about 5 days, during which time I had the loaner. The repair was completely covered by the warranty, and when I went to pick up the car I expected to pay the $100 deductible, but that had also been covered. Anyway, used car, transmission goes --- Did not lose any time at all as they gave me a loaner, and the car fixed with all costs covered. Potentially stressful situation completely trouble-free.

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Recommend Dealer
Yes
Employees Worked With
Tony
August 03, 2012

"We were already at the border to go camping and noticed..."

- jjany

We were already at the border to go camping and noticed that there was something wrong with the RV. We turned around and went to Key West Ford. They took us in and in an hour or so the vehicle was fixed and the repair price was affordable! The staff and the mechanic were great!

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Yes
Employees Worked With
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