Ken Shaw Lexus

"Excellent service department " My wife brought in our 2010 Lexus Rx 350 for a service issue with out an appointment on a very busy day and they were able to fit her in.They had dia My wife brought in our 2010 Lexus Rx 350 for a service issue with out an appointment on a very busy day and they were able to fit her in.They had diagnosed the problem within an hour.The repair couldn't be done that day so they gave her a rental (Lexus es 350)nice! We were a few thousand kms outside of our warranty so the repair was not covered(approx.$1300+tax). I was not happy because this was a part that should last the life of the vehicle. Called Lexus Canada customer service explained my situation and they told me to contact the service manager Shameer Hussain. He was able to get the part covered under warranty and cover some of the labor. Thanks to Shameer for all his help and Jeff for the fantastic service . Although I am disappointed with Lexus Canada for not covering the full repair on a problem that has plagued Toyota (Lexus)SUVs since the late 1990s! More

Great Experience at Ken Shaw Lexus, I recently bought a 2011 ES 350 Truffle on Parchment from Ken Shaw Lexus. My sales rep (Michele Cormier), was very knowledgeable about the car, howeve I recently bought a 2011 ES 350 Truffle on Parchment from Ken Shaw Lexus. My sales rep (Michele Cormier), was very knowledgeable about the car, however more importantly, very courteous and did not use pressure tactics to sell me. Michele made me feel comfortable and showed a high level of professionalism. She also helped me negotiate a price that was within my budget. The car was in excellent condition and I picked my car up 5 days after the purchase. I am extremely happy with my car, and as a first time Lexus owner, very happy with the experience. I highly recommend Ken Shaw Lexus. More

Absolutely amazing I flew in from Ottawa and absolutely love my experience at Ken Shaw. They treat you like royalty. They just made a lifetime customer. It would be ridi I flew in from Ottawa and absolutely love my experience at Ken Shaw. They treat you like royalty. They just made a lifetime customer. It would be ridiculous to buy somewhere else More

Great Experience I originally reached out to Ken Shaw by email. I was taken aback by the promptness and precision of the response I received. Michele stayed in touch I originally reached out to Ken Shaw by email. I was taken aback by the promptness and precision of the response I received. Michele stayed in touch, giving me exactly what I needed with respect to leasing numbers and product selection. For me, the most important part of my experience with Michele and the dealership was the no pressure environment. There was no stuffiness or artifice. I felt a genuine sense that the first priority for all staff was getting me in the car that I loved for a fair price. Thank you to Michele and the whole team. I couldn't be happier. More

Exceptional Service and Great Advice We always receive the very best personal service and excellent advice and repairs from the service department. They take the time to explain and ensur We always receive the very best personal service and excellent advice and repairs from the service department. They take the time to explain and ensure that any concerns are resolved at the time of service. We have over 25 years of experience with Ken Shaw - we buy and service our vehicles at Ken Shaw - Ken Shaw has earned our trust and we would never take our vehicle anywhere else . More

Five Star In Every Way Our experience with Ken Shaw Lexus has been incredible. From our first test drive right through to the purchase and delivery of our vehicle, the serv Our experience with Ken Shaw Lexus has been incredible. From our first test drive right through to the purchase and delivery of our vehicle, the service was outstanding. Michele Cormier surpassed our expectations. She walked us through every part of our decision making, made us feel comfortable, answered all our questions and alleviated all of the stress that comes with getting a new vehicle (which for us was huge). Her personality & professionalism sealed the deal for us, which is why we would highly recommend both Michele & Ken Shaw Lexus. More

An Extremely Positive Experience We just bought our third Lexus from Ken Shaw Lexus. Our past purchase experiences were very good, and this was no exception. Our sales expert, Raphael We just bought our third Lexus from Ken Shaw Lexus. Our past purchase experiences were very good, and this was no exception. Our sales expert, Raphael Munro, was a pleasure to deal with, very knowledgeable about the car and very accommodating. The manager, Frank Lamberti, ensured that our experience was positive from start to finish. We found the whole process pleasant, easy and fair. We would definitely recommend Ken Shaw Lexus, for purchasing and servicing a Lexus vehicle. More

My First Lexus This is the first Lexus I purchased, and I am very happy with my purchase and the people I dealt with at Ken Shaw Lexus. All of the people I dealt wit This is the first Lexus I purchased, and I am very happy with my purchase and the people I dealt with at Ken Shaw Lexus. All of the people I dealt with provided top notch service and made me feel very welcomed. I had a great experience with Ken Shaw, which even makes me love my car even more. Thanks! More

Ken Shaw Lexus - Highly Recommend In all the years my family and I have been with Ken Shaw... we have always had amazing service. The people are friendly, very helpful, personable, an In all the years my family and I have been with Ken Shaw... we have always had amazing service. The people are friendly, very helpful, personable, and kind. The service has been fast and always done well. I've got a very busy schedule with little time to spare - they have always accommodated and made the whole experience painless. Amongst others, Alex Tel (Body Shop) and Raymond Kan (Sales) have been incredible. I can't imagine doing business anywhere else. Thank you to everyone at Ken Shaw! Vanessa C. More