Kawartha Chrysler

Great experience! Will be highly recommending to everyone! Rob went above and beyond for our family from the minute we walked through the door. He has exceptional customer service, listens intently to what you Rob went above and beyond for our family from the minute we walked through the door. He has exceptional customer service, listens intently to what you are actually looking for and what your budget is, he was very honest and straightforward (didn't try to push us with unnecessary extras or upgrades we didn't need or couldn't afford) and ensured all of your questions are answered from start to finish. We would highly recommend Rob to anyone looking at buying a vehicle from KC and will be sure to send our friends and family to him without hesitation! Thank you, Rob, for everything! More

Proffesional / Helpful Stallone and his team were awesome to deal with. Would recommend to anyone looking for a vehicle. No hassle, no upselling, easy Thank you Kawarth Stallone and his team were awesome to deal with. Would recommend to anyone looking for a vehicle. No hassle, no upselling, easy Thank you Kawartha Chrysler, appreciate it!!! More

Buying made easy!! i dealt with salesman Rob Beaton in trading in my Jeep Compass for a new Jeep Charokee. He did an excellent job. Quick and to the point. no bs. i wou i dealt with salesman Rob Beaton in trading in my Jeep Compass for a new Jeep Charokee. He did an excellent job. Quick and to the point. no bs. i would highly recommend contacting Rob if you choose to buy something from KawarthaChrysler! More

Best Service Ever! From the moment we arrived at the dealership we were met by Jason. He was very pleasant to deal with. He showed us a couple of jeeps right away. I fel From the moment we arrived at the dealership we were met by Jason. He was very pleasant to deal with. He showed us a couple of jeeps right away. I fell in love with the trail hawk Jeep. After Showing us all the options we decided to purchase one. When we came back to pick it up Jason went out of his way to show me how all the gadgets worked. Believe me I needed this lol. Kevin was also very nice and did the paperwork for us. I would totally recommend Jason to help you purchase your next vehicle. Thanks Kim Lawrence More

Excellent place to deal with!!! As soon as you walk in the door you are treated like family! Meet at the door with a smile asked if we needed anything. Our family was looking at a gr As soon as you walk in the door you are treated like family! Meet at the door with a smile asked if we needed anything. Our family was looking at a grand caravan and they showed us new an used told us all costs up front.Stallone and the staff were great to deal with! I’ll be going back there for my next vehicle for sure Thanks Mike More

NEVER patronize this dealership!!! From start to finish, this dealership does not care about its customers, and you should avoid it like the plague! For that matter, consider not buying From start to finish, this dealership does not care about its customers, and you should avoid it like the plague! For that matter, consider not buying a Dodge in the first place. This is my story: I bought a 2014 Dodge Ram Ecodiesel used in 2017 from another (non-Dodge) dealer. In the past 6 months, I have spent almost $7,000 in non-warranty covered, unexpected vehicle repairs on this truck. This does not include of course, the loan payments, fuel, insurance, and regular maintenance. It also does not include what I've lost in wages being unable to work while my truck was in for repairs, nor the cost of periodically having to rent a vehicle. All but $2,700 of those repairs were undertaken by Kawartha Dodge. In this most recent round, the check engine light came on and a warning that the truck would not restart in 160 km's. I took it into the dealer for repair. A $12 injector flange for the DEF System cost me $325 with labour. I got it back on a Friday morning. By Friday afternoon, the check engine light was back on, and by Monday morning, the warning that the truck will not restart in 160 km was back on. I emailed the dealership through their website in the morning. I got an email back from a Kevin, who I've since learned is the Sales Manager, asking if the vehicle was still driveable. I replied saying that it was and that I was bringing it in after work, around 5 pm. I did not ever receive a reply from Kevin. I took it into the dealership. The assistant service manager, Katy was there and despite making eye contact with me coming through the doors, acted like she didn't even know me, despite me having just been there three days before and had dealt with her on the repairs. In fact she went out of her way to act like I wasn't even there and only acknowledged me with a "hey" when I told Julie that Katy should have all my information from three days ago. I half expected Kevin to have met me after receiving my email, but nope, he didn't come out to speak with me, either. The ran a diagnostic and while they suspected it was an electrical issue this time, wanted to do another 3 hours in diagnostic (at $450) to verify their suspicions. This took them from Monday until the Wednesday morning. I requested to speak to the general manager. A few hours later, I received an email from the service manager, Ed, accusing me of accusing them of spending time and money needlessly and dressing me down, but commenting that they might be willing to figure something out if I agreed to spend the $450 and allowing them to do the additional 3 hour diagnostic. I replied, reiterating my concern that it should not be reasonable or expected to spend $7,000 in vehicle repairs in a 6 month period; let alone who knows how much more on this most recent issue and stating my reservations in spending another $450 in hopes they might be able to figure out what was wrong. I closed by asking to speak to the general manager and requesting that I hear back from someone ASAP. I got a call back from the service department late day on that Wednesday, asking if I'd made any decisions on whether to go ahead with the repairs. I said that I was waiting to hear back from either the service manager or general manager, to which she replied that Ed had emailed me. I said that that was true, he had emailed, and I'd replied but never heard back from him. Her comment was "oh. Well he's been working on another customers truck all afternoon.". I asked her to have him contact me. I did not hear from anyone at the dealership on the Thursday. They were closed Friday. I didn't hear from anyone Saturday. In fact, I did not get an email reply from Ed until the Monday morning, and again he was confrontational in his tone, suggesting that I should read my emails more carefully as he clearly stated that he might be able to help me, but not unless I spent the $450. At that point, I went online and found out who the owner was, a Ferydoon Zand, and emailed him. He replied quickly and said he'd be willing to listen to my concerns if I wanted to come in and see him. This was about 11 am on the Monday. I replied immediately and said I could come in anytime, just let me know when would be good. I heard nothing back. At 3:30 pm, I decided it might be best if I just went in and picked up my truck and take it somewhere else. I did so, and upon arriving back home around 4:30 pm, received an email back from Ferrydoon saying that he had been very busy all day and was not able to reply earlier and stated I could come in to see him around 6:30 pm. I indicated that I had already come to pick my truck up and his only response was, "sorry I missed you, Thanks, Ferrydoon". Nothing more, nothing less. He didn't ask if he could still be of any assistance or if things were resolved to my satisfaction, just four words. I've also emailed Fiat Chrysler Canada and their response was simply "while unexpected vehicle repairs can be disappointing for the vehicle owner, if they are out of warranty, the costs are the vehicle owners" to absorb. Obviously, Dodge Canada and Kawartha Dodge in Peterborough feel that the best approach is to take a customer for all they are worth and then ignore them when they speak up and hope they just go away. It reminds me of a rock song from the 90's: "don't go away mad, just go away". I will never buy another Dodge vehicle again, and recommend that you do not use this dealership for anything. I see a number of poor reviews on this and other websites, and a common thread of the service manager speaking to people in a condescending manner, or lecturing them, and/or avoiding them altogether. I think you can do the math on the type of people who work there, and based on my review, the quality of vehicles produced by Dodge. More

Buying new Many thanks to Jason and Gary for their courteous and friendly service oriented customer relations .even with a few glitches \mostly on my part] they Many thanks to Jason and Gary for their courteous and friendly service oriented customer relations .even with a few glitches \mostly on my part] they came through with flying colours . MANY THANKS from Jim and Gloria More

Excellent staff Have bought 2018 rubicon & 2019 rebel great staff all around from salespersons to parts & service very helpful and friendly Helgi was helpful with mee Have bought 2018 rubicon & 2019 rebel great staff all around from salespersons to parts & service very helpful and friendly Helgi was helpful with meeting our needs when it came to picking out our new rebel Thanks to everyone for making our purchase so easy More

Purchase of 2019 RAM 1500 Sport We were initially only mulling over the idea of trading-in our EcoDiesel, but the trade value Doug was able to come up with made the decision easy. Th We were initially only mulling over the idea of trading-in our EcoDiesel, but the trade value Doug was able to come up with made the decision easy. This is the 8th vehicle we've purchased from Kawartha and are always pleased with the treatment and service. More

Made my dream come true Huge thanks to Nancy and Gary for helping find the truck I’ve always wanted . They make sure you get the best of what you want and make sure you leave Huge thanks to Nancy and Gary for helping find the truck I’ve always wanted . They make sure you get the best of what you want and make sure you leave with a smile on your face More