Kanata Honda

The worst sales experience ever I would like to start off by saying that we've been a Honda Civic driving family since 2001 in Canada and since the 1990s worldwide. We went in to I would like to start off by saying that we've been a Honda Civic driving family since 2001 in Canada and since the 1990s worldwide. We went in to purchase a new Honda Civic Touring - 2016 (currently with a 2012) and after test driving were working on a final price but were on the fence about it. The car salesman was a fantastic guy (Chris Lysen, please see him if you go, but avoid the upcoming name) who negotiated the price with us and to finalize the deal with us he said a manager would come and give us the finalized quote to push us over the fence, little did he know what the manager was going to end up doing. A small wait presented in the form of the rudest sales manager (award goes to Terry Hum) we've ever had the pleasure of meeting (this includes grocery stores). From us being on the fence, he pushed a sales paper in our face and said "that's all you can get, I don't need your sale, I make money on volume sales so your sale doesn't matter to me". It was the rudest sales experience we've had in our lives to say the least. That soured the deal so badly for us as he didn't even have the decency to say a cheery hello or to just say "Unfortunately that's the best deal I can give, I can't do much more". I understand being stressed (if you're a doctor), but honestly because of his behavior we got up and left, I'd rather pay a premium to deal with a person who is a decent human that has manners. All he had to say was how that was all they could do and now it's up to us, yelling and saying I don't need your sale isn't what a manager does. I'm sorry Terry Hum, but finishing a deal doesn't mean you shove a paper while saying I don't need your sale, it means you say unfortunately this is my best price so it's in your court now. I genuinely feel disgusted by how he tarnished a wonderful experience and how the sales person's hard work went out the window because of a rude attitude manager. I would like to advise people to please deal with managers that have the decency to treat you like a person and not just a sales number in their volume sales. Being treated as a human would have been another +1 in their sales as customer service to me matters a lot more than a small discount. Thank you for reading about my sales experience at Kanata Honda - Canada. More

Poor service I had an issue that all of my friends had witnessed and somehow when I got to Kanata Honda the problem went away. Drove away from the dealership and I had an issue that all of my friends had witnessed and somehow when I got to Kanata Honda the problem went away. Drove away from the dealership and the same problem happened again. I was told that motor vehicles are unpredictable and to come back if the problem happened again. I'm not going anywhere near there because I don't even think they looked at it to begin with. There must be a magical dome over Kanata Honda. More

Poor after sales service This dealer has very poor after sales service. Service dept. is very hard to get through. Not going to service here anymore. I used to go here, becaus This dealer has very poor after sales service. Service dept. is very hard to get through. Not going to service here anymore. I used to go here, because we bought the car new here and also this is the closest to my work and home. After 3 years, I'm going to make a longer trip and go for another Honda dealership. There is no shortage of Honda dealers in town. But that is not going to be DOW Honda, because they are owned by the same person. More

Motorcycle storage poor customer service. Purchased my used V-Strom from Kanata Honda a few years ago. That went well. I used Kanata Honda motorcycle storage for 2 or 3 years after that. Th Purchased my used V-Strom from Kanata Honda a few years ago. That went well. I used Kanata Honda motorcycle storage for 2 or 3 years after that. The last year I used Kanata Honda storage (2014) I went to get the bike and it would not start. It was dead. So I got Mr. Tucker to look at it and he said that the battery was dead. I told him that it was a brand new battery purchased at Kanata Honda not even a year ago. So I proceeded to lift the seat to look at the battery and turned out that the technician had not connected all the cables to the battery posts. That was the least of my problems. My left mirror somehow got stained in behind where I couldn't get at it. No explanation by the tech or Mr. Tucker. The whole arm of the mirror was completely loose and hasn't been right since. 2015 I found a less expensive place on Royden Place. This dealership did not require 2 months advance payment. Great place but longer commute. 2016 I decided to give Kanata Honda another chance just for the convenience of not having to commute as far. I set up a date to pick up my bike for Thursday 14 April but on that morning I was unable to pick it up, so at 08:27 I call Kanata Honda to set up another time and date. When I called the dealership a young lady answered the phone and was quite abrupt. Not pleasant at all. She didn't say anything derogatory but made me feel like I had no right calling there establishment and felt very rushed. I told her that I was not able to make it in to pick up my bike that day. So she tried to transfer me to service dept but just ended up back to her. I get that, it was busy. So I asked her if it would be possible to pick it up on Saturday, 16 April instead?. Quickly she replied yes no problem and she would pass that on to the service dept. I planned to bicycle to Kanata Honda, leave my bicycle there then drive back with my car and load it up. I called to confirm Saturday morning that I would indeed be able to pick up my bike and again was put on hold for service dept this time for approx 5 minutes, hung up and tried again. The young lady answered and told me that the service dept was not handling Motorcycle pick ups on Saturdays. Good to know. Right? Thursday April 21, 2016; Bicycled to Kanata Honda, all sweaty, walked in to service dept then this young lady starts yelling questions and instructions at me and treated me like I was cattle herding into the barn. She almost forcibly made sign my life away to get my bike back as I was shaking after just coming off my bicycle. Then Mr. Tucker came out to the vehicle bay so I can address my complaints. I got a little abrupt with him using some choice words. Yes I should not of done that, my bad. Then he walked away. I went back inside to let him know that i was leaving my bicycle in the bay and will be back to pick it up but he would not talk to me. I would not argue when the room is full of clients. So I left it at that. Bill S. More

Parts Department I dealt with Jeff Tse in the parts department for some uncommon parts for my Ridgeline tonneau cover. He went way out of his way to service. Keep up t I dealt with Jeff Tse in the parts department for some uncommon parts for my Ridgeline tonneau cover. He went way out of his way to service. Keep up the good work More

Fantastic service and best salesman in Kanata I recently purchased a new Honda Accord from Kanata Honda, had the best buying experience for purchasing my new vehicle. Tom Nash was eceptionnaly fa I recently purchased a new Honda Accord from Kanata Honda, had the best buying experience for purchasing my new vehicle. Tom Nash was eceptionnaly fantastic, in my opinion the best salesman, he is extremely patient and explain all details/steps of buying a new car, I was very impressed with his professionalism and expertise. Tom was attentive, pleasant and extremely helpful, I am absolutely satisfied with my purchase and glad I went to Kanata Honda where I met such an amazing salesman! I would recommend this dealership. Sandra More

Couldn't have been easier Buying a car isn't as big of a deal for me as a lot of people, because I travel a lot for work and rack up a lot of mileage, so I trade often. I was p Buying a car isn't as big of a deal for me as a lot of people, because I travel a lot for work and rack up a lot of mileage, so I trade often. I was paired up with a great salesperson who could see where I was coming from, and got right down to the business of getting me a fair price on my trade, a fair price on my new car and a very straightforward, honest and hassle-free transaction. I would deal with Jeff Eaton and Kanata Honda again without hesitation. More

Used car I recently purchased a used honda crv from this dealership, had the best buying experience for purchasing a used vehicle. I would recommend this I recently purchased a used honda crv from this dealership, had the best buying experience for purchasing a used vehicle. I would recommend this dealership More

Best salesman and dealership in Ottawa I walked into Kanata Honda unsure of what car was best for me and I'm so glad to have met Emmett Minor because he was able to gradually point me in th I walked into Kanata Honda unsure of what car was best for me and I'm so glad to have met Emmett Minor because he was able to gradually point me in the right direction! Emmett was an amazing help and contributed much to my decision to purchase a Honda Odyssey 2016. He was attentive, pleasant, insightful, and extremely helpful! I'm absolutely satisfied with my purchase and glad I went to Kanata Honda where I was able to meet such an amazing salesman! I'm beyond pleased with my purchase and look forward to continued business with Emmett! More

Dishonest Dealing I didn't feel great about buying used from a dealer, and my recent experience confirmed it. I'll never go there again. There's always the pressure, of I didn't feel great about buying used from a dealer, and my recent experience confirmed it. I'll never go there again. There's always the pressure, of course, and the "somebody else is looking at it right now". I dickered, then brought in an experienced friend who helped me get a better deal. Put my deposit down. Came in -- by bus from Vanier, 3 hours out of my day -- to find that the agreed-upon deal had been altered. Should've gotten it in writing, yes, but I trusted a deal made verbally in front of two witnesses (1 salesman, 1 friend). They didn't resist my demand for a refund, but that's because they had *another* sucker on the hook for a bit more profit margin. Two deals at once, and they sabotaged the one that was a) done first, but b) cost them a bit more. (Maybe.) Dishonorable. And really stupid, long-term, but maybe there are enough naive people that they don't care. P.T. Barnum as car dealership: "There's a sucker born every minute." This is how Kanata Honda appears to operate, and maybe that's par for the course. Pretty xxxxty course! More