Kanata Honda

Bad experience I left my car at Kanata Honda for whole day from 7:30 am to 4:30 pm today, because my air conditioner has a lot of noise since 4 months ago. And I tho I left my car at Kanata Honda for whole day from 7:30 am to 4:30 pm today, because my air conditioner has a lot of noise since 4 months ago. And I thought it would be under warranty because i bought it less than a year. Guess what happened? I got so angry. When I arrived at 5 pm, they told me that they didn't find the problem and asked me to pay the inspection which is $108. It is OBVIOUSLY that the air conditioner runs too loudly on passenger side! If they fixed it, I would not be that angry for paying it even the car is less than a year. BUT they did NOT fix anything! It is the same noise as before. They asked me to come back for another service in two week because they did not find any damage on air conditioner filter today. They told me that I have to pay for a new filter if they find damage on my filter the next service, because it is not under the warranty, EVEN that they did NOT find any damage on filter today. It seems to me that they just want to make this issue caused by the filter. COME ON! Even if you guys find damage on filter next time and ask me to pay for a new filter, it is not caused by that, because the air conditioner is aloud today without damage on filter! OMG I'm so angry with them. Let's see what will happen on the next service on May 25th. PS: the shuttle is nice. More

New Accord Sport A positive buying experience here dealing with Spencer Mundt. While it was difficult to locate a vehicle with the color and manual transmission I wan A positive buying experience here dealing with Spencer Mundt. While it was difficult to locate a vehicle with the color and manual transmission I wanted, it was achieved and I am very happy with the vehicle. I have dealt with other Honda dealerships in the past and found this one to be the best to work with. Thanks.. More

Excellent buying experience. We bought our first brand new car and had the pleasure dealing with Joey Kostova feom Kanata Honda. She was very knowledgeable and had an excellent no We bought our first brand new car and had the pleasure dealing with Joey Kostova feom Kanata Honda. She was very knowledgeable and had an excellent no pressure approach. We will definitely recomment her to our friends and will work with her in the future. More

Great buying experience. We just picked up a new Civic and 6 months ago bought a new Accord. We have been buying cars for 45 years and frankly have more often that not found We just picked up a new Civic and 6 months ago bought a new Accord. We have been buying cars for 45 years and frankly have more often that not found it to be very frustrating. Michael Kang handled both sales and made it a very satisfying experience. He is knowledgeable, never in a hurry and not pushy. He is by far the best salesperson we have had the pleasure of dealing with. We strongly recommend Kanata Honda and Michael. Buying a car should be fun, not a frustrating experience!!! More

Car purchase - our experience My wife and I went to Kanata Honda to explore the purchase of a new Honda CRV to replace our aging G35X. Our salesman was Spencer Mundt who was helpf My wife and I went to Kanata Honda to explore the purchase of a new Honda CRV to replace our aging G35X. Our salesman was Spencer Mundt who was helpful, knowledgeable, friendly, patient and polite. He even bought a CRV to our home to ensure it would fit into our garage. We would recommend Spencer if you are heading to Kanata Honda to shop for a car. More

Terrible service Brought our Honda to the dealer for oil change as always. Appointment was missed and car was not ready until 6:00pm for a 10:00am oil change appointme Brought our Honda to the dealer for oil change as always. Appointment was missed and car was not ready until 6:00pm for a 10:00am oil change appointment. We were never kept updated on this. Secondly they had always given us a complete oil change with new oil and filter. They are now just changing the oil and leaving the old filter on and charging the same price. They failed to notify us that they had changed the prices and the ways and they do things. I would never pay 66 dollars for an oil change without a filter, or ever change oil without a new filter. After we got the car back the oil was still very dark brown from being ran through the old filter with old oil still in it. Tried to contact manager, no reply back. It wasn't until I gave a poor rating on Facebook that they finally contacted me and they still to this day will not offer to just simply give me the oil change with filter I wanted and payed for. Also watch for the oil change prices at Kanata Honda as they are higher than all other Honda dealers in Ottawa. Very unsatisfied with the service and care of customers. More

Used car buying - a pleasure Bought a nearly new Venza from Joey Kostova. Normally do not like buying cars, but she made the experience very pleasant and painless. So helpful wa Bought a nearly new Venza from Joey Kostova. Normally do not like buying cars, but she made the experience very pleasant and painless. So helpful walking me through all the 'bells and whistles'. Would I use this dealership again - YES. More

We really did not expect such poor service from Honda Kanata We were EXTREMELY disappointed with the lack of customer service by a FINANCE MANAGER. We really did not expect such poor service from Honda Canada; We were EXTREMELY disappointed with the lack of customer service by a FINANCE MANAGER. We really did not expect such poor service from Honda Canada; especially given how competitive the auto sector is. Last year when we bought the vehicle, the Finance Manager persuaded us to purchase the extended warranty (spent over $3000 in purchasing two types of warranty) and guaranteed that coverage would be bumper to bumper. Our external temperature sensor suddenly stopped working recently and the dealership refused to cover it under the warranty. The Service Advisor was friendly and understanding but when we saw the same Finance Manager that sold us the warranty last year he seemed indifferent and unwilling to solve the situation. He shrugged off the problem saying "its only $200" and simply handed us a warranty brochure saying to go home and review our contract (which we asked if he could pull from his files but said it was archived and could not access it). Worst of all, we went home and reviewed the brochure and noticed that electrical sensors were covered under the warranty. In fact, we could not find any exclusion under the extended warranty for the sensor repair. My husband and I have vowed to NEVER have our vehicle serviced at any Honda dealership again nor to purchase ANY Honda vehicle. I hope Honda Canada realizes that they lost thousands in future revenue over saving $200 in warranty repairs. More

Great deal on a new Civic. Many thanks to Tom Nash After many months of looking for a new Civic Hatch back we finally made a great deal with Tom Nash. He was extremely professional and considerate. H After many months of looking for a new Civic Hatch back we finally made a great deal with Tom Nash. He was extremely professional and considerate. He explained everything and then some. He took us on a tour of the shop and introduced us to some of the service advisors. He sat in our new car and explained every feature until we were comfortable. I would highly recommend Tom Nash and the folks at Kanata Honda. Martin from Barrhaven, March 25 2017 More

Thanks to Tom Nash and Kanata Honda Tom Nash brought some new car deals to our attention during a service visit and peaked our interest. The next day, Tom, who had sold us previous cars, Tom Nash brought some new car deals to our attention during a service visit and peaked our interest. The next day, Tom, who had sold us previous cars, showed us a line of vehicles based on our needs. In less than two hours, we had completed all paperwork to purchase a vehicle. Tom always looks after us extremely well, ensures we receive the best deal possible, goes over the new car with us to customize setup and comfort, and makes sure we are happy with every detail before we drive off the lot in a new car. Many thanks to Tom, dealership management, and service and other departments. We have been treated in an excellent manner in all aspects of sales and service. Many thanks, Cathy and Jerry More