John Scotti Subaru

I've had problems with this dealership from the day I received my car. I made the error of signing all the paper before seeing the car (it was the first time I was buying a new car and I guess I was too received my car. I made the error of signing all the paper before seeing the car (it was the first time I was buying a new car and I guess I was too excited). When I saw the car, someone had put the winter tires on the back seat and after removing them, the leather was all deformed and pierced. Complained to the dealership without success at first, then called Subaru Canada that said that it was the dealer's problems (I kept asking them if they were bothered by the fact that this dealership, selling their cars with their name on it, was acting like this... the guy I talked to wouldn't even answer my question). After two months, I managed to have it fixed after talking to the director. Then, every time I would go there for my schedueled maintenance, the car was never ready at the promised time. I always had to call to check if they were done with it (like 4-5 hours after the promised time) and the answer was always: "we were just about to call you". Last time I went there, my car was supposed to be ready at 11:30 a.m. At 4:30 p.m., I decided to call them to see if my car was finally ready. The guy asked me to come real quick, that there had been an accident with my car. A costumer had hit it with her car in the parking lot. When I got there, I spoke with the lady that had hit me, then I learned that the accident had happened at 1:00 p.m.! They didn't even bothered to call me before and when I called them, I was supposed to get there quickly?? They did not apologized, didn't offer me anything... I had to use my insurance company and then when my insurance tried to get informations from the last employee that had drove my car, they wouldn't give it this informations (I forgot to tell you guys that my car hadn't even been parked in an official parking space). It was a real pain dealing with all this. Thank god, my insurance company didn't charged me anything­. But believe me, it was terribly complicated. Then I received an online survey from Subaru Canada asking how was my experience... I told them everything. Then they sent me another message saying that someone had been assigned to my case and asked me if I was satisfied with was had been done.. But nobody even contacted me! I wrote them once again that I wasn't satisfied... never received an answer. Really a terrible dealership if you run into any problems. It's sad since I really like my car... next time I'll try another Subaru dealership even if this one was a few minutes walk from my house. More

I bought my Imprezza 2008 from this dealership. a year later I took it back because the gas usage had jumped from 11,8 to 15,4 liters per 100 km. They said the only way to deal with it was the 600 full s later I took it back because the gas usage had jumped from 11,8 to 15,4 liters per 100 km. They said the only way to deal with it was the 600 full service check plus wheel balancing plus plus plus. I spent $1000 and the problem is still there. I called the manager to ask him to address the problem and he said he or is service manager would get back to me and I heard nothing back. What a major disappointment. They do not seem to want to keep a client relationship. Bad. More