On a recent Friday, I travelled from Timmins in my 2012 Chevy Cruze, to Gravenhurst to for a family visit. It was a very hot day, and while driving in heavy stop and go construction traffic around North Bay, my car developed a small coolant leak.
On reaching my destination Friday night, I discovered a leak from the thermostat housing area. As you can imagine, having a disabled vehicle far from home was very concerning to me. Thankfully your service department is open on Saturdays so I called early and spoke with Sara, she said she would let them know as soon as the service manager came in. She called me back very quickly before service was even supposed to open and said to bring my vehicle in and they would do everything they could to look at it that day!
They were able to and luckily for me because they ordered a required part on the Saturday, that would come in on Tuesday (the day I planned on travelling home).
Sure enough the part came in Tuesday and Steve the service consultant informed me it would be fixed by the time I came back through Orillia at noon, and under my powertrain warranty, which it was.
The repair was excellent with an upgraded part and the area was clean as a whistle.
I cannot speak more highly of the service I received from all the staff at Jim Wilson Chev Buick GMC especially considering I had never dealt with them before or had not bought my vehicle there (I deal with Timmins Garage where I also get very good service, but it is very reassuring to have a great GM team backing my vehicle no matter where I am).
Again to Steve, Sara, Joe and the technician who worked on my car and all the staff at Jim Wilson: thank you very very much!