Jim Pattison Toyota Surrey

Terrible service, poor organization, poor customer experience, and non existent communication between departments, and zero options to provide direct feedback. Manager is just sitting there while 7 r experience, and non existent communication between departments, and zero options to provide direct feedback. Manager is just sitting there while 7 reps are on their desks not engaging customers and one of them stretching like they have all the time in the world. More

If you are looking to get good quality body work done for your vehicle, this business is not recommended at all. I had the impression that due to this being a reputable business that I would receive the best your vehicle, this business is not recommended at all. I had the impression that due to this being a reputable business that I would receive the best possible service for my car, but I was wrong. I would highly recommend getting your work done by a private shop, as I believe they would care more about their reputation and deliver high quality craftsmanship. When I first picked up the serviced vehicle and inspected the work, I found numerous issues with the repair. They had used very low quality replacement parts such as a scratched headlight and a broken bumper, a poorly fitted fender and bumper, and the side mirror hung loosely in the wind while driving. While taking off the bumper for the repair, it seems that they handled it very carelessly and broke the passenger side fender flare, all the while denying that they broke it. The repair was so bad that the fender flare shot off while driving on the highway. The unfortunate part is that they were claiming that it was already broken, despite me even showing them the freshly broken brackets and images of the car beforehand. They agreed with the underwhelming craftsmanship after I reported the issues, and they agreed to fix all the issues apart from the broken fender flare, which they want me to pay for as well. I called ICBC and reported this issue to them as well, but they were no help, saying that it is up to me and the body shop to resolve the issue with the broken fender flare. Ultimately, I am still driving my car despite all the issues, and it is extremely frustrating that it seems they do not value their work ethics and instead try to get the work done with minimal effort. The fender flare is not even expensive and I am okay with paying for the part, but I am disgusted with the way that they still asked me to contribute despite them breaking the part and denying that they broke it. One of their staff even had the audacity to tell me that my ‘09 car is old. Do you determine the quality of the service depending on how new or old the vehicle is? @Jim Pattison Toyota, is this really how you treat your customers, or is it just me who thinks that this is terrible customer service? More

Be careful about the service department. I sent my car in to replace the transmission fluid. Which should cost around $400. When I was waiting, I received a call from the mechanic. He s I sent my car in to replace the transmission fluid. Which should cost around $400. When I was waiting, I received a call from the mechanic. He said your car was noisy because the water pump was almost worn out. It would cost $300 for the parts and $750 for the labor. I said go ahead. But when I received my car, the paper said the water pump was worn out + leakage at the flex pipe from the muffler , which was never mentioned before. The car was still noisy as before after I spent $1100 more. This Lexus car actually is only at around $160K KM on its mileage. I contacted them back, basically, what they were saying was: You got a very good deal from here! I was lucky enough to spend that money there! They are making more money from my visit anyway. More

Ordered OEM Toyota Highlander Towing Hitch with wirings,paid in full dtd July 23,2022, no stock at the moment, followed up mid Sept, they said some parts still missing and will call me when parts a wirings,paid in full dtd July 23,2022, no stock at the moment, followed up mid Sept, they said some parts still missing and will call me when parts arrived. Followed up today Oct 14, they said parts arrived but returned to warehouse because parts are sitting for too long and eating up spaces. Parts crew said they called and left voicemail but havent received any. Due to frustration, I cancelled the order. Bad bad service. More

My wife and I would like to thank Ms. Millie Tran and Ms. Anna Tran for making it possible for us to buy a 2022 Rav 4 XLE AWD. These days it is so hard to get a vehicle within a few days. Millie Tran and Ms. Anna Tran for making it possible for us to buy a 2022 Rav 4 XLE AWD. These days it is so hard to get a vehicle within a few days. A friend of ours ordered their car and will be available after 4 months. We are so grateful and thank you for your excellent service. More

I purchased my Toyota Sienna 2021 hybrid xle for my family.the car was very good and huge space.with the help of product advisor ms Millie. family.the car was very good and huge space.with the help of product advisor ms Millie. More

My sales representative was amazing! He did everything he could to find me what I wanted. Anna however, unprofessional and frankly not helpful at all. I ended up with a far better approval then she had even could to find me what I wanted. Anna however, unprofessional and frankly not helpful at all. I ended up with a far better approval then she had even attempted to offer. Impossible to get ahold of any finance manager in that place! Just to find out the gmc I wanted had a broken ac unit and the trim glue was literally melting off the doors! Do better you guys, embarrassing for such a large establishment. More

I experienced again an amazing service from Jim Toyota Surrrey with the help of Sarath Pulukkutti as my service advisor, when I did my 2nd service last April 17,2021. Great customer service and less waiti Surrrey with the help of Sarath Pulukkutti as my service advisor, when I did my 2nd service last April 17,2021. Great customer service and less waiting time! More

I am very thankful to Mr Gary who helped me to buy a right choice. He is very kind everyone must go to him always . right choice. He is very kind everyone must go to him always . More