Jim Pattison Subaru Victoria

Great Experience I'm not one to right reviews but thought it would be appropriate in this case. We were looking for a new Outback or CRV. Made an appointment with Ph I'm not one to right reviews but thought it would be appropriate in this case. We were looking for a new Outback or CRV. Made an appointment with Phil Hines at the dealership. Went through all the features of the Outback. Phil focused on relaying the Subaru features versus slamming the competition. Very professional of Phil to do that. No pressure sales and they were open to negotiating on the MRSP. We added some extras to the car which took a while to get and install. On the day we picked up the vehicle, We had a small glitch but Phil was all over the problem instantly. Instead of us waiting around he leant us a vehicle to run some errands while they tended to the glitch. If you are looking no pressure sales and great customer service go see Phil Hines at Jim Patterson Subaru in Victoria. More

20,000 Km service Yesterday I had the pleasure of dealing with Morgan Chang in the service department when I took my Outback in for its 20,000 Km service. Morgan very p Yesterday I had the pleasure of dealing with Morgan Chang in the service department when I took my Outback in for its 20,000 Km service. Morgan very patiently explained why all the checks were necessary & was ever so helpful. He also had the service technician, Dan Copp, come to explain everything to me, which I appreciated. My car was ready on time, all washed, vacuumed & clean as a whistle. Thank you, Morgan, for your excellent customer relations. More

new crossover purchase My sales consultant had a good understanding of the features available for the various trim levels and transmissions. He made sure I tried each featu My sales consultant had a good understanding of the features available for the various trim levels and transmissions. He made sure I tried each feature and could make the best choice for my needs. More

Jim Patterson Subaru - Thank you Phil Hines Fantastic product. No BS haggling. Love my new car. Great price for a quality product. Greatly appreciated my sales person - love the hat Phil and his Fantastic product. No BS haggling. Love my new car. Great price for a quality product. Greatly appreciated my sales person - love the hat Phil and his sales manager. Awesome experience. More

New ownership People were hesitant when these guys took over but they are super friendly and helpful. They overdeliver on service, knowledge, and friendliness. I wo People were hesitant when these guys took over but they are super friendly and helpful. They overdeliver on service, knowledge, and friendliness. I would recommend them to anyone More

Not willing to give an inch The salesman here treated me like I knew nothing about used cars and was not willing to barter a fraction of an inch in any direction on the purchas The salesman here treated me like I knew nothing about used cars and was not willing to barter a fraction of an inch in any direction on the purchase of a used subaru. It was a short, demeaning, hostile experience for me and I will not set foot back on this lot. I guess he simply wasn't interested in selling me a car. The salesman was way too short and curt for my liking. I guess 10 to 15 thousand just wasn't enough incentive to bring out the smile in him. No way will I part with my hard earned money to a "salesman like that". Too bad you failed your test. I'll take my money elsewhere. More

" Moving up to a Forester" My husband and I would like to thank the team at Jim Patterson Subaru for making the purchase of our new Forester such an easy, unpressured experience My husband and I would like to thank the team at Jim Patterson Subaru for making the purchase of our new Forester such an easy, unpressured experience. A special thank you to our friendly, courteous salesman, John Kiefer who helped us arrange the purchase by phone from Powell River. Our previous vehicle had been a 2006 Impreza wagon that had been very reliable. It was an easy decision to purchase our second Subaru. More

Updating our Subary After driving and loving our Impreza for nine years we were ready for a newer Subaru. Over a few months we settled on a Crosstrek. The staff were pa After driving and loving our Impreza for nine years we were ready for a newer Subaru. Over a few months we settled on a Crosstrek. The staff were patient, courteous and very helpful. Love our new Subaru! More

Excellent service We have 2 well aged Foresters, both serviced in the last week. The staff were friendly and attentive on the phone. Timing was critical and they booked We have 2 well aged Foresters, both serviced in the last week. The staff were friendly and attentive on the phone. Timing was critical and they booked service according to available schedules. They phoned with updates. I recommend getting your Subaru serviced here. More

Great service After months of car hunting and interacting with all sorts of sales personalities, I have to say that I'm very happy to have ended at Subaru. Phil Hin After months of car hunting and interacting with all sorts of sales personalities, I have to say that I'm very happy to have ended at Subaru. Phil Hines was genuine and made my best interest a priority. He listened to what I wanted and what I could afford and gave me realistic options which I appreciated. He talked to me and not at me (big difference). After four visits of driving various models I finally settled on an Impreza and couldn't be happier. Thanks to Phil and the team for making this a positive experience for me! More