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Island Ford Superstore
Duncan, BC
1,124 Reviews
Island Ford Superstore is your centrally located Vancouver Island Ford Dealer. Our 22,000 square foot state of the art location in Duncan, BC has recently changed its name to Island Ford from Flagship Ford. We are situated approximately 30 minutes north of Victoria, BC and only 30 minutes south of Nanaimo, in the Cowichan valley.
Looking for a Ford Dealer in Parksville, Courtney, Comox or the Campbell River area? Give us a call or come down and visit us, we know the trip will be worth your while.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,124 reviews
March 17, 2015
Overpricing and Up-selling PREVIOUS EXPERIENCE: After 13 years of dealing with 2 Ford dealerships in Manitoba, my experience had been more then positive. A total of 5 person PREVIOUS EXPERIENCE: After 13 years of dealing with 2 Ford dealerships in Manitoba, my experience had been more then positive. A total of 5 personal vehicles and a multitude of business vehicles afforded me the opportunity to believe that having my vehicles serviced at a Ford dealership would be fair, honest and reasonably priced. As well, the service done would be properly done. CURRENT EXPERIENCE: Following my relocation to the Duncan area (2013), and the need to have my 2009 F150 inspected and serviced, I looked forward to a positive experience at my (new) neighbourhood Ford dealership. A March 2014 service resulted in the recommendation to replace the pressure hose on the power steering unit due to a "leak". Part quoted $180 - Labour $316 = $560 with taxes. Aghast at the price I went to Canadian Tire to get a quote. Part $140 - Labour $120 = approx. $400 with taxes. Canadian Tire ADVISED THAT THE PART WAS MADE BY AND ONLY AVAILABLE FROM ONE MANUFACTURER. Part number provided. An independent parts supplier had the same part, same manufacturer delivered to my residence for $75 - taxes included. This past week while booking a 100,000km service I was advised that all fluids (brake, engine and transmission) would have to be changed, along with spark plugs, tune up and multipoint inspection. Quote provided - $1,500.00. Aghast at the price, I contacted my former Manitoba dealership to get a quote from them for the same service as described. 100,000km service - all fluids, plugs, inspection and tune up - $500. A call to the Victoria Ford dealership provided a quote of $1,000 for the same service with the comment that the "special spark plugs for your vehicle" - installed would be $250 - "which is a significant portion of the cost". Going back to the previously mentioned supplier - the spark plugs (same make and part number) are $100 total. An hour to install with a shop rate of $65 = $190 parts/labour and taxes included. CONCLUSION: The power steering hose was not required since it was determined there was NO LEAK, NO LOSS OF FLUID, NO NEED TO REPAIR. Had I called, been advised, and authorized the repair, I would have been ripped for an unneeded repair bill of $560. Averaging the quotes between my former Manitoba dealership and the Victoria dealership for the 100,000km service - Island Ford is DOUBLE THE PRICE. In addition, after reviewing owners maintenance manual - spark plugs are to be changed at the 144,000km service - NOT 100,000kms. Based on the above evidence, I can only recommend - particularly after your vehicle has exceeded the warranty period/mileage - AVOID TAKING YOUR VEHICLE TO ISLAND FORD. There is no need for you to pay for their new building. More
by ReallyPO
Employees Worked With
No Names
Helpful March 16, 2015
Friendly knowledgeable service I dealt with Darren in the fall in the purchase of a new f150. Great service and Darren and Island Ford were very accommadating in making the experi I dealt with Darren in the fall in the purchase of a new f150. Great service and Darren and Island Ford were very accommadating in making the experience quick and painless. Would reccommend Island Ford to anyone interested in purchasing a Ford vehicle. Brian Kennedy More
by bekay96
March 15, 2015
Fabulous and Awesome We just wanted to say the experience we had from buying our mustang from Chris was Fantastic. He is a genuine sales person and it shows. There was no We just wanted to say the experience we had from buying our mustang from Chris was Fantastic. He is a genuine sales person and it shows. There was no being pushed into any thing, he was there more as a friend helping another friend out. All the staff at Island Ford were incredible from the sales manager to the sales person to the finance department. We feel incredibly lucky to have found such a great dealership where we will continue to do business and have no problem recommending friends and family to do the same. thank you so much everyone at Island Ford for all you did to make our purchase of our vehicle and easy and enjoyable experience Lorri and Tim More
by Lorri
Employees Worked With
Other Employees :
Bernadette Scudder, Chris Tarala, Matthew McIntosh
March 14, 2015
FABULOUS experience! ASK FOR CHRIS T.! If anyone wants a no pressure, knowledgeable Sales Person (with comic relief) Chris Tarala is the one I recommend going to see! I have purchased two If anyone wants a no pressure, knowledgeable Sales Person (with comic relief) Chris Tarala is the one I recommend going to see! I have purchased two vehicles from Chris at the Island Ford dealership, feeling comfortable and confident. Every great sales person has a GREAT TEAM around him/her; kudo's to the Island Ford TEAM as they all go the extra 'hour or three...' to meet the client's needs which is duly appreciated and noted! Special thank you to Bernadette for your support and chair demonstration it was lots of fun! :) Island Ford ~ Thank you! More
by Andrea
Employees Worked With
Bernadette Scudder, Chris Tarala
March 13, 2015
Total satisfaction I have purchased or leased 6 f150s and 2 escapes in the last 15 years at the duncan ford dealer and have always been totally satisfied with the staff I have purchased or leased 6 f150s and 2 escapes in the last 15 years at the duncan ford dealer and have always been totally satisfied with the staff service and value. Have never ever felt that slimy car sales man feeling with anyone Ive dealt with. Great product Great people Great service. I would would send my Grandma there. More
by Mike H
Employees Worked With
Other Employees :
Bernadette Scudder, Dan Spicer, Susie Irvine
March 12, 2015
Fantastic experience! We really appreciate our new car! A great little automobile! Fast, spacious, and reliable! Thank you again to our dear friend Sandra J. for h We really appreciate our new car! A great little automobile! Fast, spacious, and reliable! Thank you again to our dear friend Sandra J. for helping us with everything! More
by ella
Employees Worked With
March 08, 2015
Over the Moon Dave Faithful was recommended to me by a co worker, I am so happy I checked him out at Island Ford. Dave found me my dream car, even better than what Dave Faithful was recommended to me by a co worker, I am so happy I checked him out at Island Ford. Dave found me my dream car, even better than what I thought I wanted. He heard me when I told him what I was looking for in a car and he said be patient and I will find you the perfect car....and he did. I have never bought from a dealership before but now I will recommend it. Dave's friendly, honest, caring and sincere personality made it very easy for me to trust him. I will recommend Dave to anyone I know who might be looking for a good new or used car. If I find myself wanting another car I'll go see Dave Faithful. Sincerely Vernie Francis More
by over the moon
Employees Worked With
March 08, 2015
ASK FOR DAVE! When I responded , in person, to Dave's 'phone invitation to view & drive a 2015 F150 I jumped at the offer. I was first given a tour of the vehic When I responded , in person, to Dave's 'phone invitation to view & drive a 2015 F150 I jumped at the offer. I was first given a tour of the vehicle pointing how it was different from my 2013 F150 and making the comparison with my vehicle to get an "apples to apples assessment" Right away I was interested in purchasing a 2015 model. He put plates on, ensured there was gas in the tank, & sent me on the way only saying "please return it by 4p.m." I had a brand new F150 all to myself for the day! Sure beats the xxxx out of a tour around the block! I was impressed by his confidence that an expensive vehicle would return in 1st class shape. It is nice to see a salesperson trust a prospective client. Dave built a bond between Client & company in very short order. Dave works hard and obviously likes (no loves) his job! On another level He presents a reality trade value as well as the total price. With Dave I have never had to bargain. We somehow manage to arrive at figure at square one. I dislike haggling over price but I was always did it because the figure was too high for me to accept. We are NOT rich people but not poor either. Getting GOOD VALUE IS ALWAYS IMPORTANT TO ME and I felt comfortable and ended up buying a total of three F150s over a decade. This morning, Dave 'phoned too see how I felt about the truck and asked if there was anything he could do. Good Back up care is always important & Dave does that ... in spades. All in all, we are pleased with Dave's service & commitment. He is truly an important part of the company's reputation. I believe I could have sent my wife in to purchase the F150 and having her drive away paying a fair value. Cameron & Deane Casconå More
by Cameron
March 05, 2015
So professional and friendly No matter what, this has truly been the best experience in buying a vehicle that I have ever had. I would certainly recommend them as a dealership an No matter what, this has truly been the best experience in buying a vehicle that I have ever had. I would certainly recommend them as a dealership and salesmanship. 5 stars is not enough for how I was treated. More
by Lynne
Employees Worked With
Isabella, Chris Tarala, Matthew McIntosh, Susie Irvine
March 03, 2015
great staff They worked around my budget and we managed to figure out a great deal. I would recommend them and will be coming back in the future. They worked around my budget and we managed to figure out a great deal. I would recommend them and will be coming back in the future. More
by anthony
