Heritage Ford Sales Ltd.

Room for Improvement I would like to say that I am a likable person and I am an easygoing person. (Just ask anyone that knows me) I was not going to write a public review I would like to say that I am a likable person and I am an easygoing person. (Just ask anyone that knows me) I was not going to write a public review, as I feel if I have a complaint, I find it more helpful and useful to deal directly with the employees that provide the service. However, after today, I felt the need to do so. I researched the city of Toronto to find a dealership where I could take my car in for service. I typically purchase a vehicle every 3 to 5 years and being new to Toronto I asked around to friends and family for referrals of reputable dealer locations. Heritage Ford was one location, so I made my call for service on a new issue with my vehicle. When you are meeting a new customer /client, the expectations are on keeping the customer and develop repeat business. This was not the case for me. Although, one employee tried her best to smile at me when we spoke, There was a disconnect and lack of communication within the service department from the first to the final visit today, I put my trust in the service and mechanics at Heritage Ford and the issue I brought it in for was not resolved. (That's always a disappointment) An in depth email was sent to outline the course of events and sent to several staff at HF to help rectify this.. As it turned out, we had paid for the more expensive repair first of $800.00 which did not resolve the issue only to find out that they suggested that if not repaired that another part be replaced for $300.00 + . Today, they repaired the vehicle for no charge after several letters of negotiation. (I've yet to see if the issue is repaired. It has a hesitant start only after fueling.) I am frustrated as I had taken it to another mechanic and also made some calls about this particular issue I was having and it was suggested the other way around. I would have much preferred to start replacing and repairing the less expensive route as anyone would agree. Regardless of all that took place with the exchange of money and repairs, I found the customer service manger to be unprofessional. I knew I was not getting professional customer service when he started using capital letters in his emails. I felt he got defensive in most of his communications and on a phone call today. Perhaps this entire experience could have gone a lot different if my complaint and feedback was handled by someone who has more experience in dealing with complaints. In my experience in handling customer complaints, have been looked at as opportunities to do better, from a team perspective and for the integrity of the company. Just my 2 cents! This gentleman, in my opinion, was not representing in the best interest of Heritage Ford. In the end, sadly, he lost a good customer. More

Fird F150 purchase We were contacted by our previous dealer to come in to upgrade. Long story short we were told they were only making 500.00 and couldn't do anything mo We were contacted by our previous dealer to come in to upgrade. Long story short we were told they were only making 500.00 and couldn't do anything more. We purchased our new truck in the colour we wanted. For 2200 less than we were qupted. We received an email later from the other dealer offering a better trade in...but I though they were only making 500. Dollars ... I guess they are losing money now! Thank you heritage Ford! More

Ignored. Tried to buy a mustang from this dealership. I gave them all details of my trade in for a quote. Received no quote nor any call backs as to why after Tried to buy a mustang from this dealership. I gave them all details of my trade in for a quote. Received no quote nor any call backs as to why after making several calls to the dealer I was ignored. A short time later I tried again for another unit that had arrived in there inventory as I service my truck there and hoped the first time was maybe a miscommunication This time around was for a CASH quote no trade in. Once again no call back. Even after trying to contact the sales rep a couple of times still nothing. Went to another dealer and got the same car there for the price I wanted. Thanks Sheldon at Colony Ford!! Now Heritage has lost me as a customer. I will be servicing both my fords at another dealer. More

excellent, Nice and friendly people to deal with. Best prices around. A dealership who wants your business and will make it happen. I have and will recomend th Nice and friendly people to deal with. Best prices around. A dealership who wants your business and will make it happen. I have and will recomend them to friends and family. More

A pleasant day in the show room I went to the heritage Ford web site and saw several F250 vehicles for sale and available for inspection. I was put in the hands of Clinton Brown whom I went to the heritage Ford web site and saw several F250 vehicles for sale and available for inspection. I was put in the hands of Clinton Brown whom I made an appointment with to discuss my needs in a pickup. Long story short after a test drive I liked an F150 and we made a deal very quickly. Clinton went out of his way for me providing assistance in helping me return my rental vehicle the next week. This kindness was very much appreciated as I knew it was above the call of duty for him. He is truly a star on the Heritage team. More

Great painless service Really fast painless service. I don't drive much, and getting my car serviced used to always be a hassle. Not any more. I buy Ford because I have Really fast painless service. I don't drive much, and getting my car serviced used to always be a hassle. Not any more. I buy Ford because I have a wonderful dealership near me. More

Amazing Service From Steve and Bill for 2017 Explorer Sport Cannot speak highly enough of both Bill, Steve and at Heritage Ford. I had worked through a number of great dealerships such as Erinwood, Parkway, Tr Cannot speak highly enough of both Bill, Steve and at Heritage Ford. I had worked through a number of great dealerships such as Erinwood, Parkway, Trillium but settled on one that was an hour away from me, Heritage Ford. I purchased a 2017 Ford Explorer Sport from them and the pricing was far better than what any other dealership was offering me. Extremely impressed, a done deal on the phone, I didn't have to walk in, financing was approved within 2 minutes time by Ella, another great employee. This is my second purchase from Heritage Ford, first being a 2014 Mustang GT. Both good experiences so far and cars were ready and delivered ahead of schedule. More

Service The service at Heritage Ford on Kingston Road has always been excellent. The staff in all Departments are friendly and helpful. They respond readily a The service at Heritage Ford on Kingston Road has always been excellent. The staff in all Departments are friendly and helpful. They respond readily and this is always appreciated. I recommend this dealer. Five star rating! More

Sales review Just picked up another F150 , and couldn't be happier , service was excellent and the whole process was smooth, Angelo was excellent as always, pleasu Just picked up another F150 , and couldn't be happier , service was excellent and the whole process was smooth, Angelo was excellent as always, pleasure to deal with such professionals , and love that the renovations to the place are happening! 5 star service!! More

HUMILIATING. TIME CCONSUMING . SHOCKED If your looking at a quality Ford product . PLEASE PLEASE PLEASE go elsewhere ..This dealer has the MY way or the HI way ATTITUDE . I had a 2016 F150 If your looking at a quality Ford product . PLEASE PLEASE PLEASE go elsewhere ..This dealer has the MY way or the HI way ATTITUDE . I had a 2016 F150 delivered with dents and scratch YES $50,000 truck and the wouldn't exchange it .. Steve the sales manager seems to be the only person with a conscience and after three days of bickering finally found me another truck all the while I am being reminded (we can fix this one ) COME ON who wants a new trucked fixed before it gets home UNBELEIVABLE ..anyway he finds a truck at an additional cost of $650 ..we agree and he re confirms the truck is on route ...ALL is well ....NOPE ...six hours later I get another call telling me I take the one they have or walk away ..YES ITS 2016 and I am a REPEAT customer seems the owner put a stop on the new sale ...WOW ..SHOCKED to say the least IMAGINE if this is the way they treat a person who has purchased there before THINK what you are going to receive for service ... I walked away .BUYERS BE WARE ..don't even slow down when driving by there's a reason there are 20 plus dealers scoring much better than Heritage ....If you live close by and are foolish enough to experience the WORST customer service I have ever heard of take a look around their showroom then drive over to another dealer and look around ...A picture tells a thousand word ...I contacted Ford on this and we are currently speaking ...PLEASE LOOK ELSEWHERE ..ENOUGH SAID !! More