Heritage Chrysler Dodge Jeep Ram Parkville

I initially bought my 2019 Jeep Compass in for service in August 2023 for a coolant leak, and TCM issues. I was informed by Alex that a pressure check was performed and no leak was found (Misdiagnosis) or a August 2023 for a coolant leak, and TCM issues. I was informed by Alex that a pressure check was performed and no leak was found (Misdiagnosis) or a lie. I was informed my vehicle needed a new $260 auxiliary battery, to aid in the repair process for the TCM issue. Long story short, a few hours after receiving my vehicle, the TCM issue happened again. The coolant issue was still ongoing as well. I had my vehicle towed back to the Service department February 19,2024 for the same aforementioned issues. This time I was advised there was a coolant leak found. The coolant bottle and lower radiator hose was replaced (Misdiagnosis). TCM issue was resolved. I picked up my vehicle on March 1, 2024. On March 5, 2024 the coolant issue happened again, my vehicle was overheating. I checked the coolant bottle and the fluid was low. I refilled the bottle with coolant after the vehicle cooled down. I was able to drive with no issues, until 4 hours later. The coolant issue actually gotten worse, once the repairs were made. I addressed my concerns with Kurt (in person visit) on March 19, 2024. He advised me to bring my vehicle back on March 28,2024 at 10am. I was able to drive my vehicle back to the Service Department on March 27, 2024 to drop off. On March 28, 2024 I received a text message from Alex, informing me of a misfire. A few hours later, I received a phone call from unknown person (I forgot his name) at the Service Department, stating my vehicle needs a new engine, and coolant is getting into the crank case. He quoted me a price of $12,000 to replace the engine. After I picked up my vehicle, the first thing I did was have my significant other check my oil dipstick. The oil was not milky. I also had to refill the coolant bottle. I believe the engine damage could’ve been avoided, if the coolant leak issue would’ve been resolved in August 2023, when they advised me there was no leak upon pressure test (Misdiagnosis). Which I know was a lie. Why? There was and still is a coolant leak going on. I have so much more information that needs to be shared. This company has caused me so much financial and mental distress. It’s very unfair that I am now out of a vehicle, which I used for work, and transporting my children around. I am also financing this vehicle with a monthly payment of $595. Only had it since February 2023. I will save all of the additional information for the Better Business Bureau. More

I had a great experience with Jeremy and the dealership. Car buying can be challenging, time consuming and just not an enjoyable experience. Jeremy made this experience probably the best experience I’ve h Car buying can be challenging, time consuming and just not an enjoyable experience. Jeremy made this experience probably the best experience I’ve had. It was not only enjoyable but fun at times. This is what making a big purchase should be. I would recommend him to any future buyers. The dealership and staff were amazing. And Ariel , of the finance department was adorable, knowledgeable and fun. Thank you all More

We recently purchased a 2023 Jeep GC 4XE and Ken was the "closer" for the deal. He was also around to help us when we had an issue with a battery. All in all he has been there to assist and educate... and "closer" for the deal. He was also around to help us when we had an issue with a battery. All in all he has been there to assist and educate... and help get lots of paperwork submitted. More

Dealership was very attentive and willing to work with me every step of the way. They had everything ready when I got there. Quick and easy process every step of the way. They had everything ready when I got there. Quick and easy process More

Brian Perry at Heritage Parkville was AWESOME. We were long-time loyal customers of Jones Bel Air, but when they weren't able to make a deal happen this time around for us; I started shopping for We were long-time loyal customers of Jones Bel Air, but when they weren't able to make a deal happen this time around for us; I started shopping for a new dealership. After going to 2 other local lots, I found Heritage. I told them what I was looking for, what my budget was, and what I would be bringing to the table. They told me no problem and made it happen for me! Brian stuck to his word on everything and was honest and forthright. He went over every detail and walked me through everything every step of the way. We will be going through Brian for all our vehicle needs from this point forward. Period! He earned customers for life with us. More

Incredible hospitality. I expressed my needs and Heritage, specifically Jeremy, exceeded my expectations for the 3rd time. I highly recommend this dealership for your next v I expressed my needs and Heritage, specifically Jeremy, exceeded my expectations for the 3rd time. I highly recommend this dealership for your next vehicle search. You won’t be disappointed! Thanks Heritage for working with me in time of need for a bigger family vehicle. Your hard and diligent work will forever be noted. More

Mike Lanci was wonderful to work with! He was extremely helpful and knowledgeable. Super friendly staff~ would definitely come back! He was extremely helpful and knowledgeable. Super friendly staff~ would definitely come back! More