Harris Victoria Chrysler Dodge Jeep Ram

Warning- Be aware of shady salesman! I wish I could write 0 zeros for this dealership. Ive worked with many dealerships and this is by far the worst customer service/business ive ever I wish I could write 0 zeros for this dealership. Ive worked with many dealerships and this is by far the worst customer service/business ive ever experienced. I hope you got time for a read. We bought a jeep back in June 2022. Our first negative experience was that our spare time as already used and had a plug in it. We reached out many times and never received a new one. The second time, we received an oil change that was quoted for 2-3 hours. They had our vehicle for TEN hours. Leaving my partner and I to miss a full day of work. Every time we call to speak to someone, we have to follow up many times to get a call back or arent even followed up with until the next day. The current situation is absolute xxxxxxxx. Our contract states “ You have the right to cancel any optional products or services of a continuing nature that you have agreed to obtain under this Contract, if any, by providing the service provider with 30 days prior written notice of your intent to cancel or such shorter period as provided in your contract for the optional products or services. If you choose to cancel any such optional products or services, you are entitled to a refund of any amount you have already paid for charges relating to any portion of this optional product or service that has not been provided.” We spent almost 9k on insurance that we have decided we wont need. Harris is denying to comply with this clause. They are claiming it needs to be canceled within 60 days of purchase. I understand that this is common for many dealerships. However, no where does our contract state this. We did not sign anything that stated it must be within 60 days. In fact, as mentioned, our contract contradicts that statement. Harris has a legal duty to disclose such information. Secondly, that clause should be in our contract, but it isnt. As you can see, Alex sent us an email with a screenshot of a small snippet in the supposed contract. You can see in ours, it does NOT state that. In addition, you can see clause k. We have called numerous times and emailed the director, Alex Tiginagas, and did not receive call backs. They will not provide us the original paper copy to prove we signed anything that states it must be canceled within 60 days. Instead, they provided us an electronic falsified contract which is completely different than the copy we have. The clauses and terms are different. The contract they sent us also has pages that are not even in our contract. They have not followed up with us after providing all of this information and have shown zero proof we signed a contract stating anything of this. Save yourself the hassle and shop for your car at another dealership. The management doesnt not care about you as the consumer and are only there to squeeze every penny out of you. On top of this the customer service is by far the worst in Canada More

Had my new black 3500 dodge undercoated by these guys, they did it when it was wet , all of it is runny and looks very sad, over sprayed my exaust and shocks, then left interior and wax all over , didnt they did it when it was wet , all of it is runny and looks very sad, over sprayed my exaust and shocks, then left interior and wax all over , didnt fix the scratchs they were spost to, had the truxk 3 weeks and then i get it back and more scratchs and they had to say to me... sorry it must have been sand in the wash bucket ,not only that, sell me coverage , and then say its not covered, got the truxk back and it was in worse condition then when i brough it there, then the manager says oh its just a truck! Haha yea a 100 grand truck that was mint, never will i go back to this place ran by abunch of kids who cleary have no drive to do things right... only guy i like was jordan the salesman , and only cus he is new and inocent, dont go there! More

Terrible experience here. The service department quoted me on a service, didn’t complete it and still ended up charging me for it. Very shady. The service department quoted me on a service, didn’t complete it and still ended up charging me for it. Very shady. More

So glad this dealership showed me their true colours before handing them over 75k. Over the moon happy with my Toyota Highlander Hybrid purchased from Jim Pattison Toyota. The following is why you, too, before handing them over 75k. Over the moon happy with my Toyota Highlander Hybrid purchased from Jim Pattison Toyota. The following is why you, too, might want to consider another dealership. My Harris Dodge story. After my 1st choice of salesperson I originally began to work with was no longer in sales, Issac, I met Max (Nassim) a bright energetic young man. During our introduction at his desk where he was explaining the company had two 4XE's in transit we began filling out paperwork. But then his phone began to ring...and ring...and ring...each time he glanced at the caller's name. Eventually he stated it was his manager. I told him to take the (very odd) call. When he hung up he stated he was being called to a meeting. I was left at his desk with the company paperwork that I said that would complete. It was my personal info related to trade-in etc. Because my husband was in the car waiting I completed it and left. I then received a text setting up the time to test drive a non-hybrid vehicle. A few hours later Alex called to confirm my test drive in the morning with Max. At no time did he or any other salesperson reveal to me or Max that there was any added "Dealer Option" charge. Let me repeat that...AT NO TIME DID ALEX REVEAL THERE WAS ANY OTHER ADDITIONAL DEALER OPTION CHARGES On 4XE's IN TRANSIT. And let me be clear there were at least 5 interactions where that could have been revealed. When I arrived back at your dealership the next morning for the 3rd time to discuss their new electric vehicles, I was approached by Andy that I mistook for Alex...who stated Max was not going to be in that day. Now let me be even clearer...not only did Max set up a meeting via text your Finance/General Manager(?) Alex had called me to reconfirm that meeting yet he was the one that CHANGED MAX'S shift so he would not be there for our meeting??? It explained why at least 2 other salespeople began converging on me to tell me Max was not going to be in. My anxiety kicked in and I went to the only person I trusted in your company to see if they could find out what the xxxx was going on. As a professional CPA/CGA auditor trained in forensic observation...I could see very disturbing behaviours taking place around me. When Max did keep our appointment the first thing he said is "the dealership took a deposit on that Summit 4XE last night, I'm sorry." (By the way, that was the vehicle that I was most interested in buying) and "that it was legal" before reluctantly stating...because I "had not left a deposit". Lesson learned there. I added..."it may be legal but it sure wasn't ethical". And who changed your shift?" He wouldn't say. I kept asking. Alex later confirmed he did that without following up with me as to why. If he could call to confirm, why couldn't he call me back to cancel/change my appointment? Max came in anyway. Being a good salesperson Max diverted my attention to a Trailhawk 4XE that was also in transit...quickly selling me on it. He printed out the specs/pricing. We went over them. He handed me an offer sheet which I initialed. Max took it to Graham. Let me add...I was not negotiating price. Cash sale. No trade-in. Now that interaction with Graham is one I will never forget. He threw out that the dealership was only getting a few electric vehicles and that they would be adding 20 thousand dollar charge for the dealership. I asked Max if he knew that. No response. I asked about the unethical treatment I received on the Summit. To quote Graham: "they had been dealing with a customer on that car for 6 months!!". (Yet the vehicle is online still but *now* with the added $20k.) My response to Graham was "it only took Max 45 min to sell me". I then stood up. Put my hand out. When Graham reached for it...I realized how I was being treated and even lied to and pulled it back I left with my offer in the Trailhawk and contacted VSABC. More

The Harris Dodge Dealership in Langford has tried to rip me off. They made a deal with me, we agreed on the numbers and I put a $5000 deposit down. They then called me back just before I was supposed to pic me off. They made a deal with me, we agreed on the numbers and I put a $5000 deposit down. They then called me back just before I was supposed to pick up the new vehicle stating they messed up and they were missing 4-5000 dollars on the overall deal. They wanted me to pay it or no deal. What a bunch of Crooks with a capital C. I hope people read this and stay clear of those crooks especially Veterans on a pension like myself. Shame on you Hunter, Tax and the rest of Harris Dodge in Langford More

Worst dealership ever ripped me of for 25k and ignored everything never again will I shop or recommend this dealership everything never again will I shop or recommend this dealership More

In May/June 2022, we were selling our 2011 Jeep Grand Cherokee. I was contacted by Harris Victoria CDJ by a salesman named Ryan. He wanted me to drive out to the lot to discuss a Harris possibly purchasi Cherokee. I was contacted by Harris Victoria CDJ by a salesman named Ryan. He wanted me to drive out to the lot to discuss a Harris possibly purchasing the vehicle. I told him I wasn't going to waste my time if I was going to be lowballed. He assured me I wouldn't be. When I got there, I was offered $4000 less than what my asking price was on Auto Trader. I wasted over an hour of my weekend time with my family just to be insulted. I will never work with this company, no matter what the circumstances are. (Ps. I sold it for $500 less than my asking price.) More

Unethical place to buy a car. They tried to get me to trade my 2018 van for a new one. When I did the math I realized they weren't paying me anything for my trade in. So I still o They tried to get me to trade my 2018 van for a new one. When I did the math I realized they weren't paying me anything for my trade in. So I still owed for my van, and pay for the new one. More

Will did a great job of showing us around the vehicle answered any we had and was pleasant to deal answered any we had and was pleasant to deal More