Gyro Mazda

Excellent services. Patient staff From sales to financial manager to the service department has been excellent and professional. Very impressed by their friendliness and patience whi From sales to financial manager to the service department has been excellent and professional. Very impressed by their friendliness and patience while dealing with clients. More

Excellent Service and Experience Gyro Mazda was relentless at letting us know that we could trade in our 2016 CX5 for a 2019 CX5 for basically the same lease cost. We finally came in Gyro Mazda was relentless at letting us know that we could trade in our 2016 CX5 for a 2019 CX5 for basically the same lease cost. We finally came in, and within 5 days we had a brand new CX5 with all the bells and whistles. Kevin was great - patient during the upgrade visit when we had to have 2 separate test drives (we had a toddler with us) and helped us get equivalents in some additional features we had in the 2016 for the 2019. Melissa was great at explaining all of the new features of the car - so amazing with our 3 year old. Ziad helped us with the final paperwork and was friendly and professional. More

New CX5 Melissa S has in depth knowledge of the vehicle, all the latest electornic safety and entertainment features features. Saiss and Ziad on the sales tea Melissa S has in depth knowledge of the vehicle, all the latest electornic safety and entertainment features features. Saiss and Ziad on the sales team were extremely helpful and cooperative in the sales process. More

Customer Service Sucks!!! We bought a brand new Mazda 3 Sport GS at Gyro Mazda back in 2017. We traded it in for 2019 CX-5 in a different dealership who advised us to call Gyro We bought a brand new Mazda 3 Sport GS at Gyro Mazda back in 2017. We traded it in for 2019 CX-5 in a different dealership who advised us to call Gyro Mazda for Tricare Ultimate Customer Care cancellation and that we might even get a refund. We called many times. Receptionist(s) were rude, we were told that everybody already left -- at 4:30pm! We tried at an earlier time, we either got disconnected or sent directly to voicemails, we never had call backs! Emails to Michael Acuna and Shonika Selvarajah came back "Undeliverable" or maybe we've been blocked. Stay away from this dealership! They're good at selling you cars, induce you to buy upgrades, protection, etc. then when you need them for anything they can't be reached. More

Miata MX 5 purchase Great experience when purchasing my Miata, Gyro Mazda is the best! Our sales agent Melissa did an exceptional job at explaining all the details clea Great experience when purchasing my Miata, Gyro Mazda is the best! Our sales agent Melissa did an exceptional job at explaining all the details clearly and making the process enjoyable. More

Always too busy, poorly staffed and not customer-centric Such a poor customer experience that could have been rectified in minutes. Instead, two employees kept repeating what I had already had been made awar Such a poor customer experience that could have been rectified in minutes. Instead, two employees kept repeating what I had already had been made aware of - not listening at all to my real concern. Almost robotic in a sense. Later, left a VM with one of the owners-no response. What can I say? More

Lied to may face many times, stay away from this business!! I bought a Certified Pre-Onwed (CPO) Mazda from this dealership less than a month ago. At the beginning all was fine: test-drove the car, put a securi I bought a Certified Pre-Onwed (CPO) Mazda from this dealership less than a month ago. At the beginning all was fine: test-drove the car, put a security deposit, came to sign the paperwork and agreed on pick-up date…and from there everything was a disaster. First, when I closed the deal I mentioned I’ll need license plates and I would like an all-inclusive price with everything built-in including taxes. Apparently it wasn’t a problem, and nothing was brought up when I came to sign the paperwork before pick-up date. But the day I have to pick up the vehicle, I get an e-mail from Administration that I’ll have to bring on top of the certified cheque for the cost agreed another $189 for the license plates. The explanation was they don’t know if there are any tickets outstanding so they cannot include in the overall price. NOBODY told me this before when I said I needed the license plates and I wanted included in final price of deal. They could have charged me the regular cost of the plates and warned me that if I had any outstanding tickets I’ll have to pay them at time of pick-up. By the way, I did not have any tickets. Here was the first lie from this business. So, I get to the dealership to pick up my car after two weeks of closing the deal. When I was signing all the paperwork and being offered all the extended warranties they offer, I realized they were not taking into consideration the extended warranty on Powertrain that comes with a CPO neither the extended Roadside assistance. I brought it up to the administration person who wasn’t familiar at all with the CPO details. After checking with others at the dealership they realized they forgot to do the certification of the car, which includes a 160-point inspection. They said they were sorry and they’ll take care of it…5 minutes later the car was ready. This was really strange, as the car has to go through a very detailed inspection including under the car and a drive as well. I got the walkthrough the vehicle features and functionality, I get my CPO certificate, paid the vehicle and the license plate fees and on my way home I was. When I got home I started looking at the certificate they gave me and I realized the Owner’s Manual was checked as “Meets Standard” (which means provided) when there is no Owner’s Manual for this car. This definitely was a red flag and I realized they just checked all the boxes without actually doing any inspection. Second lie from this business. When I contacted them, the administration person said she talked to Sales Manager they made a mistake and forgot to certify the vehicle and they didn't want to make me wait. They should have just told me so instead of lying and signing a document of a vehicle that wasn't inspected to Mazda CPO standards. I was surprised when the whole process was done in less than 5 minutes. They should have gave me the option to wait or come back another day to get the CPO done, and not after the fact as proposed by Sales Manager to “make it right” for me. We all make mistakes and I totally understand if that was the case, but lying to my face is not right. And to really verify on my side that the inspection wasn’t done, on the second day I went to drive the car, the battery was dead. This is a point they need to cover in the certification and guarantee a level of charge by providing a GR8 printout that of course was not provided as required with the certification. I let the dealership know about this problem, they said they wanted to “make it right” again and agreed to have my car picked up and taken to the dealership for inspection. When the person came to pick up car, battery was dead again. Sales Manager told the person who came that he’ll call me back next morning to tow the vehicle to the dealership. I haven’t heard back from him or anyone from the dealership, so after waiting for 5 days I wrote an e-mail saying I’ll take this the legal way and I’ll notify Mazda directly as well. Once they got their money, they did not care at all about anything. They did not forget to offer their corrosion coverage when I closed the deal, the extended warranties when I picked up the car…for all the money grabbers they are very well trained. Now when a customer who paid a very important amount of money for this car and was just asking for what’s legit and under the agreement we signed, they just washed their hands. They thought I’ll never realize about the detail of the Owner’s Manual and then for their bad luck the battery problem, and they’ll get away with their lies, but not with me. I’m an honest person and worked hard to save every penny for this car. Won’t let them get away and I want others to know about the unethical practices of this business. More

Poor customer service and poor product quality! I am very disappointed with the Hyundai Elantra that was sold to me at Gyro Mazda. The first issued occurred when I was promised a delivery date. I t I am very disappointed with the Hyundai Elantra that was sold to me at Gyro Mazda. The first issued occurred when I was promised a delivery date. I took the day off work to drive over 2 hours to Gyro Mazda for completion of transaction and to pick up my vehicle. They told me it was not ready from the shop after I arrived. I was very upset as they did not have the courtesy to call me the morning of or night before to tell me it has been delayed and I had lost a day of pay from work. The second issue is that the reason it was in the shop was due to the fact the Hyundai which was a used vehicle had serious rusting underneath the hood. They guaranteed me that if I purchase the car they will either replace the hood fully or buff it down to the metal and ensure everything is fixed properly to the standards that it was essentially brand new. It took only 1 month for the hood to rust again from underneath. This was a very disappointing and frustrating experience for me. I would not recommend to purchase a vehicle from Gyro Mazda or Gyro Hyundai (as the car was from Gyro Hyundai but their affiliate Gyro Mazda completed the transaction). For such a large company to try and get rid of the used car on their lot to make space for new cars and to hustle for commission and complete a cheap fix without standing behind their values and promises of their products is very concerning. I would recommend for consumers to shop elsewhere that can provide better products More

Repeatedly terrible service We bought a demo CX5 from Gyro Mazda in 2016 and continued to use them for all services. The sale itself was problematic--we were told one price and t We bought a demo CX5 from Gyro Mazda in 2016 and continued to use them for all services. The sale itself was problematic--we were told one price and then had it corrected by a higher up and ended up paying much more than we originally agreed on. We put this down to an inexperienced sales associate and didn't let it bother us too much, but the consistently terrible customer service needs to be called out. While Mazda products have impressed us, the service has let us down. I have never written a completely negative review, but our experiences at this dealership have been so repeatedly terrible that it is a wonder they have any return customers. It has almost become a joke in our household about what they will get wrong at the next visit. From leaving me without transport home to misplacing stored tires, not returning calls when promised, and repeatedly messing up appointment times/services, this dealership really goes above and beyond to make your experience as complicated, stressful, and full of a hassle as possible. Having forgiven the first few slip-ups we reached a breaking point and moved on--and want to warn others about what to expect. We are now living in the Guelph region and have been very impressed by the professionalism and service at Guelph Mazda. A completely different, and much much better experience. Management at Gyro: please work on training your staff in communication and follow up. Customer service this bad will ruin your business. More

Harassment On Friday August 24th at 3:19 p.m. I was driving on Leslie St. when I noticed a vehicle owned by Gyro Mazda driving erratically. I waited until the ma On Friday August 24th at 3:19 p.m. I was driving on Leslie St. when I noticed a vehicle owned by Gyro Mazda driving erratically. I waited until the male driver slowed down for me to move in front of him in the right lane. The driver then proceeded to speed up and began to tailgate my vehicle, then changed lanes and drove beside me aggressively. This constitutes harassment as I was made to feel very unsafe, with the driver craning his neck to look into my vehicle. Their branding is all over the vehicle and I’m sure their company would not want to be associated with harassing individuals in the road. More