Guelph Toyota

1. 2023 Rav4 hybrid with dash cam. 3 people at the dealership were unable t help me access my cam footage. I had to google it and figure it out myself. 2. Made an appointment for my 8000km service, m dealership were unable t help me access my cam footage. I had to google it and figure it out myself. 2. Made an appointment for my 8000km service, minor service. Was told it would take 3 hours minimum and no shuttle offered as I do not live in Guelph. 3 hours for tire rotation and alignment? 3. Was trying to get a remote starter for my car and to book the install as well as a tire swap. I tried calling service for a week and could never get through. I spoke with reception who told me they are short staffed and only had 2 people working and that they have to help customers onsite as well as handle calls. ( sorry not my problem you have a staffing issue) 4. Wanted to have remote starter installed. My salesman said Toyota brand not in stock and for me to reach out to him monthly. I did and was always told not in stock. He mentioned an after market one available. I reached out to him 3 times via text, texts were read he never responded, even to the message saying that I was going to look for another dealer to help me (thanks for nothing Moe). You got the sale and that’s obviously all you were interested in. Their own dealer told me there is no Toyota remote starter available for the Ravs that use keys to start, only keyless and that I would have to go with the aftermarket one. This information was provided to me by the parts person at the Guelph location. You would think that if Moe actually looked into it for me that he would have known this instead of making me wait several months to find this out. 5. I left a message with reception to have the owner of the dealership contact me so that he is aware of what a gong show his dealership is…………stay tuned for update. More

Questionable tactics. While service person on phone said they were changing their ways and holding to a higher level of integrity by not selling unnecessary repairs, he t While service person on phone said they were changing their ways and holding to a higher level of integrity by not selling unnecessary repairs, he then continued to try to sell me an oil flush and an air filter even though he had not seen my car. This was on the phone! It is time that Guelph Toyota stop paying their front service people a commission for every sale that make! This place needs a higher level of integrity. They are not worthy of our trust! More

Service representatives are excellent Questions answered problems solved over the phone Or appointment confirmed Very impressed with experience. answered problems solved over the phone Or appointment confirmed Very impressed with experience. More

worst experience ever. Cody is useless and has no sense of responsibility past getting a cheque. no service, no communication. Only blame others Cody is useless and has no sense of responsibility past getting a cheque. no service, no communication. Only blame others More

I (Abdul-Ameer) have purchased a vehicle from Guelph Toyota dealership. Mr. Eshak Meawad was very helpful me and provided me with the actual details about the vehicle. I am very happy with my "new" used Toyota dealership. Mr. Eshak Meawad was very helpful me and provided me with the actual details about the vehicle. I am very happy with my "new" used car. More

Service team is great. Very helpful with any needed repairs. Appreciate there honesty with repairs Very helpful with any needed repairs. Appreciate there honesty with repairs More

I was loyal to Georgetown Toyota however was not impressed with the Sales at All cost direction they were taking. I was in search of a new vehcle so I decided to give Guelph Toyota a chance at my b impressed with the Sales at All cost direction they were taking. I was in search of a new vehcle so I decided to give Guelph Toyota a chance at my business and they won me over with excellent sales and just recently service. Rand Mammo my product advisor was professional,knowledgable,accomodating, respectful, and believes in the product she is selling. Rand uses her talents to form relationships throughout the dealership which helped my buying experience during and after my Highlander purchase. My first service was a very pleasant experience with my service advisor Ryan Cook which also has the same traits as Rand. Unless something changes drastically I will be returning to Guelph Toyota for future business. More

We have purchased 5 vehicles form this dealership. Excellent service especially from Marilyn Palmer, Glen MacMillan Excellent service especially from Marilyn Palmer, Glen MacMillan More

Salesperson Amir Azizian was the key to me. It's a tough time to buy a car (Almost no new cars available, and some used cars are selling for new prices, because of worldwide production issues). It's a tough time to buy a car (Almost no new cars available, and some used cars are selling for new prices, because of worldwide production issues). Pretty overwhelming time for a buyer! But Amir helped me a lot. He was clever and creative, and he showed significant integrity and kindness. Given the anxiety I was experiencing, I don't think the deal happens without Amir. More

Amir Azizian very helpful in me buying my car, helped me with the questions i had with the questions i had More