Bought a Jeep from them not long ago and during the time my wife and I were trying to get as much for our trade in as we could, we were told clearly by the Sales Manager that he was not ready to give us what we wanted for our trade.
He told us that we would be better off selling the snow tires, that we had with our trade in, by ourselves since we would not be getting more for the trade in if we included the snow tires. (During the phone call today, he admitted to saying exactly this!)
I was not exactly happy with that but wanted the Jeep enough that my wife and I went ahead with the deal.
Since the deal, we have been getting phone calls and text messages from the dealership asking for the snow tires!
I finally spoke with the Sales Manager on the phone today and the conversation with him went bad in a hurry. He started calling me a liar and said that he ended up giving me more for the trade than what he had told me earlier. I asked him to show me on the Bill of Sale that he had given me more for the trade than what was first agreed upon. He said that he could not because they had inflated the price of both the Jeep and the trade in so that the bank would except the financing. I said that I had no problem giving them the snow tires if he could show me the extra for the trade in. He then continued with calling me a liar and continued to berate me about the snow tires.
Too bad that the Sales Manager treated me like this; I was going to give the dealership a better rating! :(
Our sales person, Tom, has done everything he could to keep us happy. It's too bad that he is in the middle of this! :(
I don't recommend buying any vehicles from this dealer, unless you want to be harassed and called a liar after the sale has been made!