Griffiths Ford

BUYER BEWARE I negotiated a used vehicle purchase with Griffiths Ford and after driving from Calgary to Hinton, a 5.5 hr drive, I found several undisclosed issues with the vehicle. These issues all s with Griffiths Ford and after driving from Calgary to Hinton, a 5.5 hr drive, I found several undisclosed issues with the vehicle. These issues all should have been identified on the inspection that they performed but were either missed or omitted (Significant leak from the oil pan, warning light on the dash, cruise control not working, lane assist not working, disconnected vacuum line on the fuel system, and the oil was overfilled). There was no one available to rectify the issues or negotiate a solution, so I had to drive home without the vehicle. I attempted to salvage the sale with the Sales Manager Derrick who begrudgingly worked with me to come to terms, but then he backed out on terms we had already agreed upon and failed to provide the documentation I had requested, so I made the decision to walk away. On multiple occasions I was told that my expectations did not align with a used purchase, but I maintain that a used vehicle should not have warning lights illuminated for safety systems not working, nor should it have any of the other issues noted without being disclosed to a customer. Identifying and rectifying these issues should be part of the service provided by any capable, full-service dealership prior to listing a vehicle for sale. Understandably errors do happen, so my hope was that a reputable dealership would have taken ownership of the issues, made things right, and worked with me to retain the sale. Instead, I dealt with a Sales Manager who actively avoided communicating with me, blamed me for expecting too much, and was intent on terminating the sale. Honestly, I wish things would have gone differently because I am a big fan of supporting small town, family-owned businesses, but the treatment I received was what I’d expect out of a shady used car lot, not a reputable Ford dealer. I would urge any perspective customer for Griffiths Ford to look elsewhere as I witnessed a lack of attention to detail within the service department, and the customer service from the Sales Manager was abhorrent. Long story short, think long and hard before trusting Griffiths Ford with your next purchase or service visit. More

Tom W 250 ford Good buying experience no pressure no stress.No problem at all with purchase. Love my new truck Would recommend Griffiths ford in Hinton. Thanks to Ra Good buying experience no pressure no stress.No problem at all with purchase. Love my new truck Would recommend Griffiths ford in Hinton. Thanks to Ralph An staff More

Outstanding service This day and age good service seems to be getting harder and harder to find. My driver with a loaded 30’ trailer was heading through Hinton and had p This day and age good service seems to be getting harder and harder to find. My driver with a loaded 30’ trailer was heading through Hinton and had problems in his truck, this service staff went above and beyond even though they were booked solid to get him back on the road. I am fairly certain that nine out of 10 places would have told him to wait until the morning or something else. The problem and it up being simple and even warranty but regardless it was dealt with quickly, efficiently and professionally. More

New 3L V6 Diesel Again the best. Thank you to the dealership. Ralph and Tammy thanks. This dealership = family. Service department the best. And I stand a chance to wi Again the best. Thank you to the dealership. Ralph and Tammy thanks. This dealership = family. Service department the best. And I stand a chance to win $50 000!!!! More

Service above and beyond The staff at Griffiths Ford and Quicklane went above and beyond to make sure that we found the right truck that I was interested in. Once the truck a The staff at Griffiths Ford and Quicklane went above and beyond to make sure that we found the right truck that I was interested in. Once the truck arrived, they went the extra mile to make sure that the trailer hauling accessories were installed into the truck for me. And that I was happy with the truck. A hands down, comfortable, and enjoyable experience. More

Excellent service Staff was very knowledgeable and promp with answers. The purchase went very well and the staff was awesome. No hassle and no stress. Thank you. Will c Staff was very knowledgeable and promp with answers. The purchase went very well and the staff was awesome. No hassle and no stress. Thank you. Will certainly recommend to friends and family. More

Ford 350 Really like our new truck. The service was great and the people were excellent to deal with. This truck had all the bells and whistle we will ever nee Really like our new truck. The service was great and the people were excellent to deal with. This truck had all the bells and whistle we will ever need. More

Great service After much checking out my wife and I chose the new 2018 Ford Escape as our next vehicle, very excited and happy with our choice. . After much checking out my wife and I chose the new 2018 Ford Escape as our next vehicle, very excited and happy with our choice. . More

Sales excellent Awesome finance lady Sales was no pressure and very helpful made it very easy and stress free was told what the payment would be and when we went to s Awesome finance lady Sales was no pressure and very helpful made it very easy and stress free was told what the payment would be and when we went to sign papers it stayed the same More

First visit to Griffiths Ford I visited Griffiths Ford to look at a new vehicle. It was my first visit to this dealership. My salesperson was personable and fair. As well, the mana I visited Griffiths Ford to look at a new vehicle. It was my first visit to this dealership. My salesperson was personable and fair. As well, the management and finance staff were greatly helpful! I would recommend Griffiths Ford for your vehicle needs. More