Great West Chrysler Jeep Dodge - Service Center

Nothing done for 8 hours Despite having an appointment for 8 am and assurances from the service advisor that I would be called once things were looked at, my 2013 Dodge Journe Despite having an appointment for 8 am and assurances from the service advisor that I would be called once things were looked at, my 2013 Dodge Journey sat on their backlot for 8 hours untouched, no calls, apparently “lost in the computer”. Ya right. More

Dodge Grand Caravan 2016 We bought the grannd caravan last oct 2016, and after a year we heard a noise in upper right Passenger side. I bring the van for services and the serv We bought the grannd caravan last oct 2016, and after a year we heard a noise in upper right Passenger side. I bring the van for services and the service person told me that it's always the issue of the caravan, when I get the van the noise is still there, then for the second time I bring the van again for service same issue, the person from service department told me that they do there best but they can't find out or they can't fix why there's a noise in the area that I'm complaining. So until now I'm using the van everyday it's so annoying the noise that I hear in the van, it's just frustrating that I'm paying for the van but I'm not satisfied of what's happening in my car. Our other car from other company we didn't have any issue and it's already 6 years to us. And the caravn it's just 2 years but there's lot of issue. So sad More

Unexpected vehicle repair leads to a new vehicle Brought my 2010 Grand Caravan in for a repair. But discovered it was not worth fixing. Bjorn from service put me in touch with Eden and we found a su Brought my 2010 Grand Caravan in for a repair. But discovered it was not worth fixing. Bjorn from service put me in touch with Eden and we found a suitable replacement and got me back on the road in a couple of days. LIke most garages the service cost was pricey but they gave me a fair trade in value and I think the purchase of the new Caravan was fairly priced. All folks were helpful and answered my follow up questions. Thanks to all. More

BUY New sell used I would recommend purchasing new vehicals as the sales and management are freindly and try to work with you. However once the vehicals is older and I would recommend purchasing new vehicals as the sales and management are freindly and try to work with you. However once the vehicals is older and you need repairs the service department is not equip with enough knowledgeable staff in electrical last 2 years told they only have one guy in that department. Apparently they now charge 157 fee that you pay in case they don’t find anything. Say What? If they do find you will be refunded she said. Ok so my cat made terrible noise on cold start when idling it shook like a xxxxxxx. Just got a call and was told that they test drove it yesterday nothing, and today they heard it at start up test drive and found a bolt missing I have extended warranty but not covered. Anyway I asked how long it took them she said about 20 min so ok 20 today I assume mb 20 yesterday and they replaced bolt. Still the fee I did not go down lol Pricey. I hope this is truly what is wrong with it as I had past experiences with up to 3 weeks to find an issue was a broken breather from oil change. Yet paper work and techs kept saying needs oil change. Hello sticker on the window that they had put there said I did not need for 8 tho km 3 -4 vehicals purchased from this comp but first time we kept past the 80 tho warranty. My husband is an mechanic but had no time to look at my renegade . I can’t wait till he goes in to pay that price for a bolt! Haha The service gals are awsome when you go to pay or make appointments in fact they are the only reason I keep taking my car to them instead of other dealerships. Yup buy new then you don’t need to deal with staffing issues or misdiagnosed problems More

Lack of Follow up After several recalls (one for the tail gate latch being replaced) on our 2017 Ram 1500, we had an issue with our tail gate letting go twice while dri After several recalls (one for the tail gate latch being replaced) on our 2017 Ram 1500, we had an issue with our tail gate letting go twice while driving and damaging our vehicle. When we brought it in to the service department to have it assessed, the service manager told us he thought a blunt object had fallen on the vehicle from above. We were pretty offended at his comment, basically telling us he thought we had lied about how the damage occurred. We had arranged to see him a second time, but the service manager was not available at the pick up time we had arranged. We sent an email to Aaron Hutton at the dealership, who we had been in contact with and had helped coordinate the meeting, with no response. We then reached out to Chris Lakusta, the GM, also via email, again with no response. After that we had another recall for our 2011 Caravan and brought both to the Grove Dodge dealership where the service manager there (we did not get his name) took the time to meet with us, look at our vehicle and explain the situation, as he saw it, with courtesy and respect. He offered the name of a body shop that could help us repair the damage at a fair price. We appreciated his help and second opinion. Extremely surprised at Great West's poor customer service after being treated very well at the time of purchase with Imi in sales. More