Great West Chrysler Jeep Dodge

The people are very friendly The service was great, they helped me stay within my budget. I got everything I asked for. They are patient and showed us different options The service was great, they helped me stay within my budget. I got everything I asked for. They are patient and showed us different options More

Purchase of 2018 Dodge Ram 1500 Laramie I just purchased a 2018 Dodge Ram 1500 Laramie from Great West Chrysler in Edmonton. I would say that my experience covered the entire range from outs I just purchased a 2018 Dodge Ram 1500 Laramie from Great West Chrysler in Edmonton. I would say that my experience covered the entire range from outstanding to my worst fears of dealing with car/truck dealerships. First the outstanding. The person I dealt with is Shawn Shute, and he was fantastic. He really does try to match customers with the right vehicle for them. His approach is enthusiastic, without being pushy or rushed. He takes the time needed to make certain you are getting the vehicle you want and need. He is extremely knowledgeable about the vehicles and excellent at explaining their features in a clear, understandable, no-nonsense fashion. He is very personable and excels at understanding the personality of the customer and modulating his approach for optimized communication. Dealing with Shan was the best vehicle-purchasing experience I have ever had. If you deal with Great West Chrysler, be certain to ask to see Shawn. You wont regret it. Now for the bad. The dealership had a representative from Chrysler visiting who, it was explained to me, had the ability to bring company money to the table to sweeten a deal. Sean and I worked out the vehicle and options that were right for me, and then I was introduced to John, the Chrysler rep. He handled the money end of things and made the offer. I was amazed at how good the offer was. We shook hands on it, and John said that the price he was able to offer was below cost. As I learned afterwards, the deal was worked out between John and one of the sales managers from Great West. Apparently, the sales manager took his numbers from the 2017 data sheet instead of the 2018, and gave me a better deal than he had intended or, apparently, was able to offer. By the next morning, he realized his mistake, and made the unfortunate decision to call me and tell me they could not honour the deal they had offered me the night before. He then tried to get me to come up with significantly more money than the price I had been offered and shook on. I went nuts, said things that I probably should not have said and told him that if they did not honour the price they had offered, I would not buy that vehicle or any other from them. Ever. In the end, the dealership did honour the deal, apologized for the most unfortunate call, and I ended up with a fantastic deal on a great Ram truck. However, the dealership lost my trust because of that phone call, and they will have to prove over time that my experience was an aberration and not the way they normally do business. So, the take home is that I really enjoyed working with Shawn and would do so agin in a heartbeat. I think he is an honest, highly competent salesman, and a thoroughly decent person. The dealership, on the other hand, managed to confirm my worst fears about car dealerships. They have a long way to go to regain my trust. hence the average rating I have provided. More

Great dealership and staff. Made buying my truck as painless as possible. I didnt feel pressured by the staff and got everything i wanted on the truck. and staff. Made buying my truck as painless as possible. I didnt feel pressured by the staff and got everything i wanted on the truck. More

great place! I've had nothing but good experiences here. the sales staff where nice easy and to deal with they where not pushy and went out of there way to make th I've had nothing but good experiences here. the sales staff where nice easy and to deal with they where not pushy and went out of there way to make the sale easy and painless, great place I would recommend Great West Chrysler More

Great experience! Their service is the best, my mother had referred me to them and so far I have made 3 vehicle purchases with great west. I will continue to deal with Their service is the best, my mother had referred me to them and so far I have made 3 vehicle purchases with great west. I will continue to deal with them in the future. Wesley Harding is who I went through for my last truck purchase and he was wonderful! He made sure we were happy and taken care of while there. Thanks Wesley! 😊 More

Great buying experience Paul took the time to find out exactly what I wanted and talked to me not just my husband. Once he found out the vehicle was for me he focused on me. Paul took the time to find out exactly what I wanted and talked to me not just my husband. Once he found out the vehicle was for me he focused on me. Nice touch as all the other dealerships would just talk to him. Thank you for all your assistance. More

Fantastic Experience Our experience with this dealership was amazing! They looked after us with a great attitude, honesty and a sense of humour as soon as we walked in the Our experience with this dealership was amazing! They looked after us with a great attitude, honesty and a sense of humour as soon as we walked in the doors. Andy, the salesman who walked us thru everything, was fantastic and very personable. I am recommending this dealership to everyone I know. Looking forward to going back when it’s time for either an upgrade or to add another vehicle to our family. More

Great Experience! The staff is very friendly, very up beat, Eden was great! Super helpful and was always ready to answer my questions. I felt very comfortable with her The staff is very friendly, very up beat, Eden was great! Super helpful and was always ready to answer my questions. I felt very comfortable with her, Phil and Mike were very helpful as well, very informative. I would definitely recommend! More

The experience was great. I found Eden to be truthful, i would recommend anyone to go and see her. Thank for making it easy to get my Jeep Compass. I found Eden to be truthful, i would recommend anyone to go and see her. Thank for making it easy to get my Jeep Compass. More

Buying made easy! Very happy and we would recommend ! I started our purchasing process over a month ago. Shawn made the process seamless and easy. He is very straight forward and at no time did i feel a I started our purchasing process over a month ago. Shawn made the process seamless and easy. He is very straight forward and at no time did i feel any pressure to make a decision. Shawn's main concern was that we find what we were looking for and that we were happy. It is a great approach as we walked away only to return a few weeks later and made our purchase. Shawn was also more than willing to let us take a vehicle over night and worked within our schedule. Shawn, I took your advice and duct taped the socks. Great West/ Shawn were able to provide me a deal on my trade and new purchase that i couldn't say no to. Thank you! Great West for the excellent service The experience started from the moment you walked in, the front desk was attentive and welcomed you. Shawn, Roy, and Phil thank you for making us feel important and we will definitely be back for future business. Grant Family More