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Grande Prairie Volkswagen - Service Centre

Grande Prairie, AB

4.7
103 Reviews
Call Service Center (780) 532-7222

103 Reviews of Grande Prairie Volkswagen - Service Centre

Sort by
December 06, 2023

We had great service and the job was finished early so that was fantastic. Very friendly staff. More

by Dar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2023 -

Grande Prairie Volkswagen responded

@Dar, Thank you for the excellent review and the high ratings for our service! We're thrilled to hear that your service was completed ahead of schedule and that you found our team, especially Mickaela Ward, to be very friendly. It's our aim to provide transparent pricing and efficient service, so it's great to know we've succeeded. Your recommendation is much appreciated, and we're here to ensure that every visit you have with us is just as fantastic. Warm regards, Nathan Wheeler Grande Prairie Volkswagen

Helpful
November 23, 2023

Friendly, courteous, efficient and personable employees. Great job. Gets my vehicle in for an appointment on my schedule. Respects my time. More

by Helen Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Bartlett
Report | Print
Dec 02, 2023 -

Grande Prairie Volkswagen responded

Helen Johnson, Thank you for your positive feedback regarding your service visit. We're glad to hear that our team, particularly Daniel Bartlett and Mickaela Ward, provided you with friendly, courteous, efficient, and personable service. Respecting your time and accommodating your schedule are top priorities for us, and it's rewarding to know we've met your expectations in these areas. Your satisfaction is important to us, and we look forward to continuing to provide you with great service in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Helpful
November 18, 2023

Dealing with this dealership for just over three years and have never had an issue. Service is absolutely amazing. Usually deal with Daniel and he’s just so friendly. Highly recommend them! More

by kayla.bartel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bartlett
Report | Print
Nov 21, 2023 -

Grande Prairie Volkswagen responded

Kayla Bartel, Thank you for your loyalty over the past three years and for sharing such a positive review! We're delighted to hear that you've consistently experienced amazing service at our dealership. It's wonderful to know that Daniel's friendliness has contributed to your positive experiences. We truly appreciate your recommendation and look forward to continuing to provide you with the highest level of service in the years to come. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Helpful
November 17, 2023

Was treated well by staff. Mixup on appointment time and amount was dealt with quickly and politely and the service person was extremely helpful. More

by iesmith
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bartlett
Report | Print
Nov 21, 2023 -

Grande Prairie Volkswagen responded

iesmith, Thank you for sharing your experience with us. We're glad to hear that despite the initial mixup, our team, particularly Daniel Bartlett, treated you well and resolved the issue quickly and courteously. Our staff is committed to ensuring a positive experience for all our customers, and we're pleased to know that Daniel's helpfulness stood out to you. We appreciate your understanding and look forward to serving you again in the future with the same level of efficiency and care. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Helpful
November 15, 2023

Service staff are great, they go the extra mile. Sales staff will make a point of asking how things are going with your vehicle. Parts people are very knowledgeable and are great if you have any que More

by mkapler1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Gerbrandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Lavers, Daniel Bartlett, Miranda Amos-Rush
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Nov 21, 2023 -

Grande Prairie Volkswagen responded

mkapler1960, Thank you for taking the time to leave such a comprehensive review! We're delighted to hear that our service, sales, and parts staff, including Sam, Paige, Kari, Bryan, Daniel, Kaitlyn, Miranda, and Mickaela, have all contributed to your positive experiences with us. We pride ourselves on going the extra mile for our customers, and it's great to know that our team's knowledge and attentiveness have been helpful to you. Your feedback is invaluable, and we look forward to continuing to provide you with top-notch service. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Helpful
November 13, 2023

Always very happy with any dealings that I have done with GP Volkswagon. One is always left feeling that you have been treated fairly. More

by GC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Bartlett
Report | Print
Nov 15, 2023 -

Grande Prairie Volkswagen responded

GC, Thank you for your continued trust in GP Volkswagen. We're delighted to hear that your experiences with us, and particularly with Bryan Loewen and Daniel Bartlett, have always left you feeling treated fairly. We aim to provide a transparent and just service to all our customers. Your satisfaction is a testament to our team's dedication. We look forward to continuing to serve you in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Helpful
November 02, 2023

I highly recommend Daniel Bartlett, Service Advisor for the Grande Prairie Volkswagen Dealership. He has consistently provided excellent service over the years for any issues I have had regarding my vehicl More

by gloripalmer
Recommend Dealer
Yes
Employees Worked With
Daniel Bartlett
Report | Print
Nov 08, 2023 -

Grande Prairie Volkswagen responded

Thank you for your recommendation and kind words, Glori. It's fantastic to hear that Daniel Bartlett has consistently provided you with excellent service. We pride ourselves on having team members who are committed to the care of both our customers and their vehicles. Your feedback is greatly valued and a wonderful affirmation for Daniel and our service team. We look forward to continuing to support you with any future vehicle needs. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Helpful
October 30, 2023

There was a noise issue and they sent the foreman for a drive with me and the issue was solved at no cost. It was not a mechanical issue but great service. More

by jeannirom
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Lavers
Report | Print
Nov 02, 2023 -

Grande Prairie Volkswagen responded

Jeannirom, it's essential for us that our customers feel heard and satisfied with the service they receive. We're delighted our team, including Kari and Mickaela, could address and resolve the noise issue promptly. Your trust means a lot, and we're always here to provide top-notch service when you need it. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Helpful
October 28, 2023

I am super happy how you take care the clients thank you so much for that. More

by Jean-Luc
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Lavers, Daniel Bartlett, Miranda Amos-Rush
Report | Print
Oct 31, 2023 -

Grande Prairie Volkswagen responded

Jean-Luc, thank you for sharing your positive experience with us! We're delighted to hear that Kari, Bryan, Daniel, Miranda, and Mickaela took great care of you. Client satisfaction is our top priority, and we're thrilled to know we've met your expectations. If you have any other needs or questions in the future, don't hesitate to reach out. We're here to help! Best regards, Nathan Wheeler Grande Prairie Volkswagen

Helpful
October 25, 2023

Good communication from the service department and very quick turnaround on the service itself. I will come again for sure!! More

by Kirk Fowler
Recommend Dealer
Yes
Employees Worked With
Miranda Amos-Rush
Report | Print
Oct 27, 2023 -

Grande Prairie Volkswagen responded

Thank you, Kirk, for sharing your positive experience. We're thrilled to hear about the efficient communication and quick service you received, especially from Miranda Amos-Rush. We truly appreciate your trust in our service department and look forward to assisting you again in the future. Warm regards, Nathan Wheeler Grande Prairie Volkswagen

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