My dealings with Gorruds has been outstanding from the very beginning. The sales process was smooth, friendly and professional. Since that time I have taken our cars to Gorruds for all service issues, including oil changes. From my home there are probably 40 or so places I could go that are closer, many of them offering lower prices, but Gorruds inspires trust, and delivers the "unexpected extras" that make this a great place to go. Being greeted at the door by name is always terrific. The work is done on time, on spec and at a very fair price. The surroundings are comfortable and friendly, the coffee and hot chocolate are hot and fresh, and the people genuinely care whether I am satisfied or not. My car was delivered back to me completely washed and running like new. This is the way I remember service in the 1960's. It worked then, and it works even better now because it stands out in such stark contrast from all the others. Well done, Gorruds! I'm hooked.