In the process of trying to buy a used truck from GD Coats (it won't let me spell Coat-e-s properly) Suzuki right now. We love the truck and truly hope to buy it (a used 2013 Dodge Ram 1500 Laramie, truck is in great shape and is priced okay for the higher than average mileage on it…), but we hate dealing with the sluggish, lack-luster efforts of the sales and financing department. Not sure why the dealership has voicemail, they never return any of our calls. The salesman let our calls go to voicemail and then turns around and leaves for the day without getting back to us. Nice. The times you're lucky enough to talk to the person you're looking for, you get the distinct impression you're doing THEM a favor by being their customer. What ever happened to customer service??
They screwed up our initial application for financing and the deal got denied flat. They submitted my wife’s name but used my SIN and income figures to give the impression of a great credit application. They submitted the app to 6 banks! The banks aren’t stupid and they immediately called us to warn that someone was trying to commit fraud by using our info to buy a truck. When we asked what happened and why, the dealership tells us, "Oh? Well, that's new information… we’ll re-submit it properly and don’t worry, we have a great relationship with the banks", only to leave us waiting and wondering what the xxxx is going on.
We were also told they are a full-disclosure dealership and will get us any and all details about the repaired accident damage on the truck. Still waiting for that even..... They have until close of business today to figure out if they want to sell this truck or not, but we have doubts we’ll hear anything unless we badger them continuously. There are plenty of other folks out there that will happily take our money with gratitude instead of indifference and annoyed inconvenience.
Update #1: They finally managed to get a hold of the previous owner (great friend of the general manager apparently, sure…sure he is) to tell us what damage was repaired on the truck. We have to settle for third-party word of mouth, and trust that the minor rear bumper repair was the extent of the damage listed on the Car Proof report. Well, that was a waste of everybody’s time and energy. Doesn’t mean a darn thing.
Update #2: Here we are two weeks later and finally got the news that their financing department can’t get the deal done at all, and to come get our deposit. Frustrated and hugely disappointed, we decided to go next door to Barrie Chrysler Dodge Jeep. Guess what? I’m now driving a brand new 2017 Dodge Ram 1500 and for almost the same damned price! Yup, THEY give a xxxx about their customers, and went the extra mile to sort out the horrible mess the last clowns made with our credit (which was fine before this whole thing got started…) and at an even better interest rate!
So: Save yourself the grief and go see Gary and Christine and get the vehicle you want and the financing too. You’ll leave there feeling like a valued customer and even human! Don’t waste your time anywhere else, especially at GD Suzuki Steal-r-ship.