Finch Chevrolet Cadillac Buick GMC - Service Centre

Tammy from service She is always so friendly and helpful and always gets it done. She even had my car washed last time which was a very nice surprise! She is always so friendly and helpful and always gets it done. She even had my car washed last time which was a very nice surprise! More

Exceptional Customer Service I have been a Finch customer since June/July 1999. Over this time, I have purchased and/or leased approximately 8 vehicles. Everytime I have p I have been a Finch customer since June/July 1999. Over this time, I have purchased and/or leased approximately 8 vehicles. Everytime I have purchased, I have been treated with the highest level of respect and satisfaction. I have received the best service possible from beginning to end of my purchases and beyond. The after sales customer service I have received from any of my sales consultants has been second-to-none. Over the years, I have dealt with Hass Hijazi (now partner of Finch Hyundai) and Kevin DiBrita (whom I have dealt with for the past 6 vehicles). Both Kevin and Hass treat me better than family. They are always available to assist with any question or problem at hand. The reason I came to Finch in 1999 was for service on my 1988 Pontiac Tempest, which I had purchased from another local GM dealer (which is no longer in business). The service advisor I reached on June 30, 1989 was Phil Jackman. This gentleman waited at the dealership until I arrived (approximately 6 pm which was after the dealership and service department were closed). Upon arriving, Mr. Jackman supplied me with a loaner vehicle for the long weekend at no charge. On the following Tuesday morning, I received a call from Phil telling me that parts had to be ordered to complete my repair and to continue using the loaner until my car was completely repaired. Due to a delay in parts being shipped to the dealer, my repair was not completed for approximately 10 days. When I returned to pick up my vehicle, I was informed that there was absolutely no charge as it would all be covered under warranty, including the loaner. I was very impressed. Based on the service satisfaction I had, when I again had problems with the Tempest in 1992, I had it towed to Finch for service late in the evening. While waiting for my wife to pick me up at the dealership, I noticed a 1992 Pontiac Grand Am on the lot that I liked. The next morning when the service department called and informed me of the repairs necessary, I decided it was time to replace the Tempest. I approved the repair and requested the service advisor to transfer me to the sales department. My call was picked up by Hass Hijazi. I let Hass know which vehicle I was interested in. Whereas, I was at work at the time without a vehicle, Hass offered to pick me up in the 1992 Grand Am when I was done work. I test drove the vehicle back to the dealership. I paid for my repairs and began the paperwork to trade-in the Tempest and purchase the Grand Am. Over the years, I continue to visit Finch for all my repairs and purchases. I will not even consider another dealership. ALL of the Finch employees are courteous and go above and beyond in every area of the sales and service process. I enjoy my visits. I have made many longterm friends at the dealership over the years. I would recommend the Finch dealerships to any and all who are interested in purchasing and/or service their vehicles. I look forward to many more years of vehicles and service from Finch. Regards Chris Mortlock London More

service Tammy and Dan from service always go the extra mile and are unbelievable! The service is the backbone to the entire team. Everyone in service is Tammy and Dan from service always go the extra mile and are unbelievable! The service is the backbone to the entire team. Everyone in service is awesome but we prefer to deal with Tammy and Dan since the two of them always go the extra mile. Dan recently helped me again by providing answers for the insurance company. The two of them never cease to amaze me. More

Friendly and efficient customer service team!! I came in to the dealership without an appointment...and without calling ahead.....with a tire problem. I got immediate attention, and the problem wa I came in to the dealership without an appointment...and without calling ahead.....with a tire problem. I got immediate attention, and the problem was taken care of immediately. Friendly, efficient Customer service. More

Excellent Service The personal service and care of Tammy that was provide and the care she takes in pleasing the customer. I would highly recommend her in future and p The personal service and care of Tammy that was provide and the care she takes in pleasing the customer. I would highly recommend her in future and plan to continue to grow my use of this dealership. Between her and Tim Polley I find I can plan and forget as they handle all and get back to me rather than me chasing them. Truly excellent More

Great Service I have an older vechile I have had a couple issues with this vechile and my dealings with Tim Polley have all been very favorable. I always know I am I have an older vechile I have had a couple issues with this vechile and my dealings with Tim Polley have all been very favorable. I always know I am in good hands and trust his recommendations. I will be upgrading this vechile in the next 12 months. I will be looking to Finch GMC for my new vechile mainly because of my experience with Tim. More

I always look forward to my time spent at Finch Chev. From the friendly service advisors that greet you at the door to the great ladies, especially Catherine, who are so helpful in setting up appointments From the friendly service advisors that greet you at the door to the great ladies, especially Catherine, who are so helpful in setting up appointments. Since 1997, when I bought my first car from Finch, I can't say I have had one disappointing experience. Craig Stott has been there to make the new car buying experience go very smoothly. If you are looking for a great salesman who will never let you down, I highly recommend you see Craig. Thanks a lot guys. Keep up the great work. More

Great Work Tim! What a breath of fresh air it is to deal with someone you can trust! Tim has always been exceptional in his work and character. He makes a client feel What a breath of fresh air it is to deal with someone you can trust! Tim has always been exceptional in his work and character. He makes a client feel at ease and only recommends what they really need. You can tell Tim really cares about his work and his customers and always tries to do his best! Great work, see you again soon! More

Purchase of new 2014 Buick Enclave While having my 2011 Enclave serviced, I decided to look into possibly upgrading to a 2014 model year. After some "tough" negotiating over a couple of While having my 2011 Enclave serviced, I decided to look into possibly upgrading to a 2014 model year. After some "tough" negotiating over a couple of days, a deal was struck which while meeting my expectations, I believe is one the Dealer can live with as well. A win win! From the Dealer's perspective, credit must go to JODY McMULLIN (Sales) who remained very professional and patient through out the entire process. Aside from being very knowledgeable, Jody has good commincation skills which made the process much easier for all. More

I have had great service time after time at Finch GMC Tim Polley is excellent to deal with,Just had another great experience when I went in for a E test and oil change.Tim has made my dealings with the deale Polley is excellent to deal with,Just had another great experience when I went in for a E test and oil change.Tim has made my dealings with the dealership enjoyable. I will be looking at a new vehicle in the near future and even though the market has tons of great choices because of my dealings with Finch GMC service department I will look there first More