Finch Chevrolet Cadillac Buick GMC - Service Centre

Tammy has been giving us the greatest service possible as she knows her stuff with our impala and getting to root of the problem in quick time. We would r has been giving us the greatest service possible as she knows her stuff with our impala and getting to root of the problem in quick time. We would recommend Tammy to our friends with no hesitation. More

Emergency repair to heat shield Thank you to two awesome staff members Tim and Robyn for such great emergency service. My vehicle heat shield come loose on my way to pick up family Thank you to two awesome staff members Tim and Robyn for such great emergency service. My vehicle heat shield come loose on my way to pick up family at the airport. Despite not having an appointment Tim and Robyn managed to fit me in and had my vehicle repaired within the hour. Liz lawless. More

Kevin DiBrita Kevin and I discussed a new purchase for me this summer and the best options for me. Mike did a great job helping me with service on existing automobi Kevin and I discussed a new purchase for me this summer and the best options for me. Mike did a great job helping me with service on existing automobile. More

best customer care with repairs/service I had an issue with rust on the tailgate of my GMC terrain. Apparently this is a common issue with terrains. I talked directly to the Service Manager, I had an issue with rust on the tailgate of my GMC terrain. Apparently this is a common issue with terrains. I talked directly to the Service Manager, Tim Polley, who went ABOVE AND BEYOND! Not only did he offer a fair soloution to the problem, but he understands that working full time with two very young children complicate unexpected events like car repairs. He offered a loaner car and had it ready for me upon arrival. He also arranged to have my car taken to another location so that I didn't have to make two stops. Additionally, Finch covered my oil change while it was in the shop. Every time I'm in for service (brakes and oil changes so far), staff are genuinely friendly, responsive and efficient (especially Regan!). I would absolutely recommend the service staff to anyone and always feel well taken care of. Thanks Finch, especially Tim and Regan! More

BEST SERVICE IN LONDON! Tammy and the team at Finch are revolutionary to the industry, words can not describe how appreciative I am of their phenomenal services. Industries, Tammy and the team at Finch are revolutionary to the industry, words can not describe how appreciative I am of their phenomenal services. Industries, businesses, and corporations should model themselves after the service team at Finch. I primarily deal with Tammy, who is beyond exceptional at her job. No matter what the situation, how busy she is, she always makes sure my concerns are addressed and looked after. Even though I purchased a used Cadillac her and her team strive to make sure it is operating in brand new condition. In no other organization will you find a professional to her caliber look after her clients the way she does. The affection and attention to detail is unparalleled and evident In all of her work. Their entire team is professional, kind, and willing to help regardless of the circumstance or client. More

Thoughtful Service I was in the dealership today for servicing and had my 6 month old with me. I was told it would be 1.5-2 hours which I was ok with. My little one star I was in the dealership today for servicing and had my 6 month old with me. I was told it would be 1.5-2 hours which I was ok with. My little one started to get a bit fussy and Dan asked what my name was to see where my car was at. Next thing I know, he returned with my keys in hand and my car was done (and washed!) in less than an hour! Although I was ok to wait, I really appreciated his help!! More

very poor customer service in their service department We had to go into the dealership to sign the warranty paperwork. They said to let them know when we would be there and the paperwork would be ready to We had to go into the dealership to sign the warranty paperwork. They said to let them know when we would be there and the paperwork would be ready to sign. We contacted them to say when we would be there and when we arrived we still had to wait over half an hour for the paperwork to be ready to sign. He kept apologizing for the delay but never gave an explanation as to why there was such a delay. They then wanted to take a look at the car for warranty purposes and pictures and offered a free car wash as well. We agreed. Over 1.5 hours later and after multiple times of trying to find they guy we were dealing because the service desk had no idea what or where our car was I demanded that someone go find Michael, forget about the car wash and get my car back to me now. They still didn't locate him and he finally showed up saying 'Sorry for the delay and I know you are frustrated'. My response was frustrated is an understatement, where is my car? There was no explanation as to why there was such a long wait or why no one else knew anything about the car. No one seemed to care that we were waiting for 2 hours and no apology was made, just a thank you to us as we walked out of the dealership after they finally gave the car back. There is no way that signing paperwork should take 2 hours. I wish this could be a one off but unfortunately it isn't as when we had the car in for a repair, they said they would clean the car inside and out. When we got the car back the car had been washed outside but the service desk said that they did't have time to clean the inside. I will never buy another vehicle from Finch because I don't want to have to deal with their service staff. The only reason that they get one start is because the girl behind the service customer service desk was very friendly and tried to do her best in locating the missing employee More