Family Honda

Extremely Satisfied I leased a 2014 honda CRV from Family Honda not too long ago. The staff was great to work with especially Rock Allen. He answered all our questions an I leased a 2014 honda CRV from Family Honda not too long ago. The staff was great to work with especially Rock Allen. He answered all our questions and concerns and still does if we ask for information. They had the vehicle ready for us to pick up in 3 days as promised. I will surely recommend Family Honda. More

Great Experience! My husband and I just purchased a new Honda Fit this past weekend, and had an excellent experience working with sales Consultant Tamara Yuldasheva and My husband and I just purchased a new Honda Fit this past weekend, and had an excellent experience working with sales Consultant Tamara Yuldasheva and would like to express my thanks. She was enthusiastic and pleasant and we never felt rushed or pressured to make a final decision. We really appreciated her non pressure sales as we knew what we wanted and she didn’t push it as we got exactly what we wanted and even more. Dealing with the financial part of the sale was also ‘surprisingly’ positive; you have a great crew there. Thanks for a great experience. More

HORRIBLE BEWARE: This location sells refurbished cars as brand new cars! I bought a brand new car from them and upon further inspection found shards of broken BEWARE: This location sells refurbished cars as brand new cars! I bought a brand new car from them and upon further inspection found shards of broken glass in my back seat, under the mats and on the drivers seat, scratches on the interior and a part sticker on the back right side window. Turns out the window was broken by a mechanic and they didn't even think that was worth mentioning. If you are thinking of getting a car go to another dealership, also the finance manager is a complete jerk. Just go somewhere else To make matters worse I contacted Honda Canada about 2 weeks ago and haven't received a response. I wonder why :/ More

Best experience ever!! I had a great experience!! My used car I bought was making some noise, so I brought it in and they fixed it all on warranty!! I was so pleased!! And B I had a great experience!! My used car I bought was making some noise, so I brought it in and they fixed it all on warranty!! I was so pleased!! And Bianca, the service rep was so incredibly helpful!! I made her stay late on a Friday!! I would recommend Family Honda and their service team to anyone!! More

Great Experience Our experience with this dealership was really great. Everyone was very helpful and this made me and my wife very comfortable in deciding which car we Our experience with this dealership was really great. Everyone was very helpful and this made me and my wife very comfortable in deciding which car we wanted to buy. They also have a great after sale service. After a few weeks we were invited to the dealership to attend a very useful Sumner. This Sumner helped us understand our car even better. We also received a very useful gift to use on our new car care and we truly like to thank them for all the effort. More

Battery warranty complaint Battery complaint I had problem with my 2008 odyssey battery was not able to start, I concluded the battery is gone, which was purchased from family Battery complaint I had problem with my 2008 odyssey battery was not able to start, I concluded the battery is gone, which was purchased from family Honda & was still under warranty, I called family Honda and discussed with service advisor name DOMINIC and made appointment, my father drove to dealership, as per discussion with Dominic it took 4 hour he tested and recharged battery, I called Domonic if it is fixed properly he advised yes if any problem bring it back we will look after you, I had same problem next day Saturday morning I called and left message for Dominic twice, he called me after two days and gave appointment, again my father drove to dealership, this time Dominic said if battery is not ok it will cost me $100. I spoke to Dominic he said as per warranty, parts cost 60% customer pays, I agreed on it then He said we will charge $40 testing and some for installation fee and total he said will be including tax around $130. which he never mentioned on previous visit. new honda battery cost is around $125. I asked Dominic transfer me to manager on duty, he said there is manager on duty today. I gave up and called walmart they offered me new battery for $102 with better warranty I purchased Battery from Wal-Mart. what was the point to offer warranty if I had to spent same (new purchase) money plus struggle to boost battery for 5 days in extreme winter plus wasted 4 hour on first visit and over 1hour on second visit eventhough we made appointment for both visit. The behaviour of Mr. Domonic was not courteous and we felt we made mistake to purchase Honda genuine battery 2 year ago from family Honda. I believe this dealership does not respect customer’s time and on top of they try to rip the customer and never honour their words, in my opinion everyone should be careful when purchase warranty product from family honda and do not rely on their warranties. More

stay far away!!!! horrible. Stay far away, they lie lie lie lie , as soon as you sign that paper they kick you to the curb. They use a lot of garbage resources for fixing cars to Stay far away, they lie lie lie lie , as soon as you sign that paper they kick you to the curb. They use a lot of garbage resources for fixing cars too, a lot of cutting corners. Believe me you are better off somewhere else. More

Welcoming and approachable atmosphere the moment you stepped into the dealership. Tamara, and everyone else in the dealership, greeted us with a smile and was very exceptional in accommodating us with o stepped into the dealership. Tamara, and everyone else in the dealership, greeted us with a smile and was very exceptional in accommodating us with our new car purchase, from the beginning till the end of our dealings. Although we had issues along the way due to extreme weather conditions and installing add-ons, they managed to provide us with a great price on the vehicle and made it a very pleasant experience. More

This dealership has a very welcoming and friendly atmosphere. The sales man were all friendly and helpful, they go all out to make you feel comfortable without the pressure. The sales person who hand atmosphere. The sales man were all friendly and helpful, they go all out to make you feel comfortable without the pressure. The sales person who handle my purchase, made every effort to make sure I got a fair price and he took his time to politely explain the details of the vehicle to me and patiently answer any question about the vehicle I did not understand. The vehicle was well prepare and was quite impressed with the quality of detailing done at the time of pickup. My sales man take that special step to allow me to meet and watch the men who were preparing my vehicle for delivery. I was impressed by the special effort and the quality of work they had done. I was further impressed when the owner of Family came to meet me and extend his congratulation. More

I have been searching for a new car and been to several dealerships most of which were not friendly or willing to listen to my needs. Family Honda has a friendly, family type environment which I really app dealerships most of which were not friendly or willing to listen to my needs. Family Honda has a friendly, family type environment which I really appreciated! Buy a car is not easy if it's your first time, but Simon Yarwood did a fantastic job! I bought my first Honda.. In white I might add & I love it! Simon showed professionalism, and terrific customer service! I have been spreading the news as to where I bought my car, Family Honda treats you like Family! I love that! More