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Fairview Chrysler Dodge Limited

4.7

145 Lifetime Reviews

2377 Fairview St, Burlington, Ontario L7R 2E3
Call (905) 632-4335

145 Reviews of Fairview Chrysler Dodge Limited

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June 10, 2014

"New Dodge Ram 1500"

- Kevy99

The sales staff were very professional, and extremely friendly even during this very busy time. The sales process went smoothly with everything covered in detail. When picking up the vehicle, all the controls and accessories and how they were worked were demonstrated to me. Overall I was very pleased with the dealership sales staff.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nicky Stunt and Mike Pierce
February 19, 2014

"worst customer service ever, they were not communicating..."

- chantal44

worst customer service ever, they were not communicating with us, THE CLIENT as to what exactly was happening, nor did they tell us an amount until there was 30 some hours on our vehicle, at 84$ per hours. UNACCEPTABLE. All of a sudden we get a triple bill then expected therefor it takes time to pay that, and we did advise them of this. BUT they decide behind out backs to send the vehicle to the impound WITHOUT GIVING THE US ANY NOTICE, NOT EVEN A PHONE CALL. THANK YOU FOR NOT OFFERING ANY CUSTOMER SERVICE! I will make sure everyone I know, does not use this company. THANKS AGAIN FOR NOTHING!

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Recommend Dealer
No
Employees Worked With
customer service
February 13, 2014

"Initial dealings seem OK, but after the deal is done,..."

- angel235

Initial dealings seem OK, but after the deal is done, they are not helpful and give the impression that further requests are a bother. They do not attempt to problem solve on customer behalf. If answer is not immediately available, customer may be told (as I was), "well, I don't know how that works" rather than seeking an answer on the customer's behalf. The delivery meeting was not helpful in explaining things which might be new or unfamiliar about the vehicle. Vehicle was generally clean but had dirt marks on interior which should have been cleaned prior to delivery. Customer service does NOT seem to be a priority. I would not recommend this dealer. Service area is not clean or orderly.

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Recommend Dealer
No
Employees Worked With
sales, business manager
January 31, 2014

"Unfortunately right from the start the experience went..."

- Bluejeepgirl

Unfortunately right from the start the experience went bad. We were very interested in purchasing a jeep wrangler and were considering either new or used depending on where we could get the best value. The sales man, Unfortunately was a typical salesman and used every cheesy line that could possibly uttered. He did not listen to what we wanted and when we finally thought we found a deal he gave us a price that was then not approved by the manager?! It was a truly horrible experience and there were many things said that would be inappropriate to post however I would not recommend this dealership to anyone. So very unfortunate as I ended up purchasing a jeep at a different dealership who truly understood how to treat a customer.

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Recommend Dealer
No
Employees Worked With
Anonymous
March 29, 2013

"Very pleased with the overall experience. Bought a new..."

- aep1

Very pleased with the overall experience. Bought a new truck and the whole sales team was there to help me with order updates when my sales rep was not in. Very low pressure sales team and a very comfortable experience overall.

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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tim and Jack
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