Erinwood Ford - Service Centre

Very nice and helpful He helped me buy my car and he was so helpful and nice. He was honest with me and he showed me the best options based on my requirements. He helped me buy my car and he was so helpful and nice. He was honest with me and he showed me the best options based on my requirements. More

Awesome experience! After difficultly getting into the Ford dealership where I purchased my Ford C-Max, I called Erinwood Ford where my husband purchased his truck! They After difficultly getting into the Ford dealership where I purchased my Ford C-Max, I called Erinwood Ford where my husband purchased his truck! They accommodated me beautifully. They went above and beyond with kindness and knowledge. They even did more than I expected. As a woman it is nice to be respected. A great team that I will definetly be dealing with again and of course recommending. Thank you Keep up the Great work! A Very pleased customer Shelley More

Exceptional Customer service. Rob Ahamad goes above and beyond to ensure my expectations are exceeded. Empathy, dedication, knowledgeable. Just a few words to describe him. Thank y Rob Ahamad goes above and beyond to ensure my expectations are exceeded. Empathy, dedication, knowledgeable. Just a few words to describe him. Thank you Rob. More

Ayman is a very nice guy. I got a very good service with Ayman, he is gentle and kind, and got the nice ford. And I got the very nice price with the car. I got a very good service with Ayman, he is gentle and kind, and got the nice ford. And I got the very nice price with the car. More

Above and beyond...again! I purchased a 2018 F150 from Addy in February, my second F150 from Erinwood. Last week, I contacted Addy with a simple question about the warranty. H I purchased a 2018 F150 from Addy in February, my second F150 from Erinwood. Last week, I contacted Addy with a simple question about the warranty. He dug deeper into my inquiry and when he found out I was having an electrical issue, he arranged the service appointment on my behalf for 2 days later, much sooner than I was able to arrange on my own. He also arranged and paid for me to have an F150 as a rental and told me to call him if I had any issues on the day of service...even though it was his day off! A sales person arranging my service appointment-- wow! I can't say enough good things about Addy and Erinwood. Thank you, once again, for all of your help and for exceeding my expectations. More

Great experience! I had started my hunt to slowly replace my F150 with something newer. After looking at many other brands, I decided to stay with Ford as I have alway I had started my hunt to slowly replace my F150 with something newer. After looking at many other brands, I decided to stay with Ford as I have always had a dependable vehicle from them and having purchased 2 other vehicles from Erinwood Ford in the past. I was quickly greeted by Lukasz who was able to assist me through all my questions, and put together a package for a new F150 that would suit my needs. No pressure to purchase, which allowed me to calmly make a decision. Once I had made the decision to go through with the purchase, Robyn was very helpful in getting the appropriate financing in place that worked for my budget and was able to even find a few accessories that also fit into my budget. Thank you Erinwood Ford, Lukasz, and Robyn for making the whole experience enjoyable! More

Service One more time I would like to thank Joseph for his amazing customer service. I had a problem with two of my tires and he was great to help me solve t One more time I would like to thank Joseph for his amazing customer service. I had a problem with two of my tires and he was great to help me solve the problem. More

Missing winter tires I made an appointment to have my winter tires, which had been stored by Erinwood Ford, installed. When I arrived they could not find my tires in their I made an appointment to have my winter tires, which had been stored by Erinwood Ford, installed. When I arrived they could not find my tires in their shop although there was indications that the tires had been delivered a few days before. After being assured that my tires would be found I left the shop and waited two days for a call. When the call came it was from Shawn Moon, the Assistant Service Manager, who indicated that the my tires could not be found however he stated that new steel wheels and brand new winter tires where being prepared and that they would be installed that afternoon. Service Advisor Gillian Motie and Shawn Mood took a negative situation and turned it into positive experience which reinforced my belief that the staff at Erinwood Ford is the best in the business . More

Issue Fixed After Talking to Manager Had an issue with the camera but the issue was fixed after talking to manager instead of service techs. It took a while but at least it was figured ou Had an issue with the camera but the issue was fixed after talking to manager instead of service techs. It took a while but at least it was figured out. More

Fantastic I purchased a new Ford focus from Erinwood Ford back in 2011. I still have it, and have had nothing but great service and experiences here, right from I purchased a new Ford focus from Erinwood Ford back in 2011. I still have it, and have had nothing but great service and experiences here, right from the start. Mark Maguire originally sold me this vehicle. He has always been able to provide me with outstanding customer service. He is always extremely accommodating and friendly, going out of his to make sure everything is top notch. More