The sales department is good and we were treated well, Karan was very good and open to go over numbers and general information. The problem started with a car that never got a customer PDI and when we tried to buy snow tires... We were promised one price match and the dealership never delivered on it, the fix was to submit an unauthorized charge of over $2200 in our credit card, then after two hours of waiting a parts manager offered to refound the money, but a week later I am still waiting for any updates or money back. The worse part is we made an appointment to eventually change the tires and to address a warranty issue that would have been noticed at delivery, the appointment was for 11 am and by 2pm we were not serviced, then the advisor said we had to make another appointment to address the problems we are having with the car... This place is a waste of time, money, and there are better options for Acura or other cars in the GTA... Cannot trust them!