We have never had such poor service at any Lexus dealership. Our first experience when we moved here 2 years ago was when the Lexus and Toyota dealerships were together. The service contact made comments sounding like they were doing us a huge favor taking our car for service because we didn't buy it from them. Also, gave us grief because our car is from the US. You'd think service dollars would be welcome no matter where you are from. We didn't take this too serious figuring that when they split up the service would be "Lexus" quality.
Since the split we have had some unpleasant visits to the Lexus dealer. 1. Misinformation in regards to oil change pricing. 2. Put wrong oil in at an oil change with no appology or offer to rectify. 3. Was told 2 of my directional tires were on backwards. When all 4 were on exactly the same. 4. Dirt left on my steering wheel and headliner cloth. 5. Was told my radiator was leaking and would likely need to be replaced. I believe residue from the coolant change the previous appointment. Been a couple months and temp is fine.
Our trust in this dealership is non existent and if there was another option locally we would jump. The staff is always pleasant and easy to deal with. They did assist with a recall that was out of the states that was extremely helpful. We just can't get past all the negative.. We don't expect perfection and we are not "those" clients who complain about everything, we just expect fair, honest, consistent, "Lexus" quality service like we have had at all our other Lexus dealers in Nova Scotia and Ontario.