This happen to me two times in a row. First time almost a year ago, i took my car for repair to ENS Lexus collision center. The person taking in my car was in good mood talking to me and taking snaps of my car and checking things on his hand held tablet. While talking i mentioned, some kind of craking sound come of the left wheel while turning. he replied, dont worry we will check the whole car and give you a free report. They took two weeks to fix my car as oppose to one week promised. good enough, After two weeks i got a call the car is fixed, I went there to pick the car. Asked for the car check up report. the reply was that i have to pay for it and no one promised it for free.
Stupid enough, i took the car again for repair couple of weeks ago. I had the summer tires loaded in my car. Again the person taking in my car was in good mode as usual and asked me what the tire in the car are for. i replied, changing the winter tires to summer. Oh we will do that for you. Long story short, the car was in for one week took more then three weeks and when i went to pick up the car, the battery cover was missing and the the tires promise never happend.
I am telling every one i know "do not trust ENS Lexus promises" you will never get you car repaired in time and no supplemental verbal promises will ever be honored.
further, i will not be fair not to mentioned that i visited ENS Lexus dealership and service center at Brand road in Stone-bridge the type of service one get is exceptionally superb.