Eastgate Ford

Sales department great, but the service department not so much. I had a frozen latch repaired last winter under a GSP issued from Ford Canada. This year my latch froze up again, this was supposed to be so much. I had a frozen latch repaired last winter under a GSP issued from Ford Canada. This year my latch froze up again, this was supposed to be solved under the recall but I had to pay for something that wasn't fixed the first time. To add insult my work order stated that my door latches could continue to freeze. More

Horrible experience with Michael Tully went there with my new F-150 lightning with frunk malfunction, the attitude I got from the start was horrible , first off all the didn’t knew there is emergency tab to new F-150 lightning with frunk malfunction, the attitude I got from the start was horrible , first off all the didn’t knew there is emergency tab to pull to open it when you can’t do it with cabin button , keyfob or hood button and I had to show them how to do it, than they started to open my fuse boxes on parking lot and after 2,5 patiently waiting I was told they did nothing and I should call the dealership I bought the truck, I am driving ford trucks for 20 years and never been treated like this More

If you want to buy I car I would not suggest Eastgate Ford. I attended Eastgate 2x (and had an additional phone call and texts) with sales person Brian Echlin. At my final visit to the dealership I n Ford. I attended Eastgate 2x (and had an additional phone call and texts) with sales person Brian Echlin. At my final visit to the dealership I noticed damage to the vehicle (dent+paint, and paint down to the sheet metal), upon pointing it out he acted encumbered and noted that since the dealership would have to repair it the sticker price would have to apply. (And pretended he was just seeing the very obvious damaged - significant dent to front pillar). Additionally the vehicle was advertised with features it did not have (advertised remote start, but did not have remote start when I asked about it during my second visit). When discussing ordering the same new vehicle (Bronco) he agreed a new one could be purchased for a similar amount, but then made no efforts to discuss ordering one. The most bizarre experience - I went to buy a vehicle, and left without buying the damaged one on the lot, and without ordering a new one. It was as if they wanted to sell me nothing - seemed very disinterested in making any kind of a sale. Also included a detailed story about other sales persons ordering/buying Broncos and selling them across the border at a profit. I would not recommend Eastgate ford - they do not seem interested in selling either their used or their new vehicles. And might have wanted to squeek a sale buy without acknowledging damage on their used vehicles (priced about what they were sold new for). I left a bought a Jeep (after driving a Ford for 15years). More

if you want a dealer to stand behind what they sell better look elsewhere, Eastgate is unhelpful and uninterested after they make the sale. From releasing new vehicles with safety device defects to rus better look elsewhere, Eastgate is unhelpful and uninterested after they make the sale. From releasing new vehicles with safety device defects to rust they will totally ignore any responsibility. Safe to say if they were the last Ford dealer i'd buy a Dodge. More

Just bought my second F150 from Eastgate. It was a pleasure working with Tyler Edward's. He has always done right by me and for Eastgate Ford. Great talking with Ian again, always a gentleman It was a pleasure working with Tyler Edward's. He has always done right by me and for Eastgate Ford. Great talking with Ian again, always a gentleman. More

As soon as I stepped out of my car the Sales Consultant name Brian Echlin approach us right away and attend to our needs. It was a great experienced compared to numerous dealership that we visit previously name Brian Echlin approach us right away and attend to our needs. It was a great experienced compared to numerous dealership that we visit previously, me and my wife was so happy to the "best" experienced, "best" deal, and "best" customer service that we have..... Thank you!!! More

I ordered a transmission oil pan for my f150, and I had asked for the wrong one. Rob Porter set me up with the correct pan and had everything corrected within 5 minutes. Extremely polite and no attitude li asked for the wrong one. Rob Porter set me up with the correct pan and had everything corrected within 5 minutes. Extremely polite and no attitude like I always get from my local dealer. Another happy customer! More

Purchased many vehicles from Eastgate Ford and always received excellent service! I will always recommend to all friends and family! received excellent service! I will always recommend to all friends and family! More

I had to deal with the vehicle repairs section of Eastgate Ford when some rear-ended my car. My insurance company has a contract with Eastgate Ford. It was a nightmare. It took more then a 3 months t Eastgate Ford when some rear-ended my car. My insurance company has a contract with Eastgate Ford. It was a nightmare. It took more then a 3 months to get my back bumper and rear door on my van replaced. In the meantime they gave me a loaner van but in the end when the insurance company wanted Eastgate to help pay for the loaner Eastgate tried to blame it on me saying I should have told them to fix my van immediately instead of using the loaner. This was not true and I had been phoning the insurance company repeatedly to get them to certify the claim. In the end about 4 people in the Eastgate repairs office lied to my face claiming that they had told me to give the vehicle a temporary fix so I wouldn't be using the loaner so they wouldn't have to pay the insurance company or threaten their contract. I do not trust or recommend this company or garage. Stay away! More

Extremely disappointed with recent "Works" package on my new F150. Vehicle was left with extensive grease marks on interior windshield, all 4 doors, all 4 rims, exterior glove box and interior glove box co new F150. Vehicle was left with extensive grease marks on interior windshield, all 4 doors, all 4 rims, exterior glove box and interior glove box content. It is clear that no post service COVID sanitization was performed on the vehicle whatsoever. If service technicians have such disregard for a customer's vehicle, it is difficult to have any faith in the services and inspections that are supposedly being performed. Shoddy service is insidious and brings businesses down over time. Employees who show such blatant disregard should be shown the door. The next day, the Service Manager at Eastgate Ford did make a half-hearted attempt at cleaning the glove box grease and provided a new cloth bag in exchange for the one that Eastgate Ford soiled. Aside from that, little ownership taken by Eastgate Ford other than to say it was a "mistake" and "everyone makes mistakes". My mistake was taking my F150 to Eastgate Ford in Hamilton. This is too bad as their parts department has been awesome to deal with. As a Ford shareholder, it pains me to have to review such a poor dealership experience for an automotive brad that I wholeheartedly support in a variety of ways. These are not the professional standards that those who grew the dealership from its humble beginnings would be proud of. Eastgate Ford Hamilton ranks the way it does for good reason. More