Eagle Ridge Chevrolet Buick GMC

The customer service always is lacking. They seem to do the bare minimum... Never get a chance to talk to anyone after my service. I get the bill, with no opportunity to discuss any is They seem to do the bare minimum... Never get a chance to talk to anyone after my service. I get the bill, with no opportunity to discuss any issues that need to be looked at. Came back to pick up my truck and entire service team were away at lunch. More

Dealing with General sales manager Bryan Habermann has been a pleasure,all concerns I have had,have been fully rectified.Will definitely return when upgrading in the future been a pleasure,all concerns I have had,have been fully rectified.Will definitely return when upgrading in the future More

Had trouble trying to phone in so I had to drive there to make a appointment, The Parts lady Colleen was very helpful. make a appointment, The Parts lady Colleen was very helpful. More

Excellent service, and James was very easy to deal with and his partner. They were very professional and his partner. They were very professional More

Very happy with my experience at Eagle Ridge GM! Aaron was great to work with and put in a lot of work to get me into a great truck and also keep within my budget. Thanks! Aaron was great to work with and put in a lot of work to get me into a great truck and also keep within my budget. Thanks! More

Salesman and manager were pleasant and helpful. Both had good knowledge of vehicles available. No pressure to buy. Both had good knowledge of vehicles available. No pressure to buy. More

The quality of customer service is exceptional. The whole process was so easy and quite enjoyable thanks to their awesome staff. From finding the right vehicle, completing paper work, getting insur The whole process was so easy and quite enjoyable thanks to their awesome staff. From finding the right vehicle, completing paper work, getting insured and having the truck set up for me and driving away... my overall experience will make me a returning customer! And I will be more than happy to recommend this dealership and specifically the people we directly worked with. Thanks Josh! And Big Rudy! More

Dealer won't return my 2 $500 deposit for Chevy bolt euvs. So last year I placed 2 refundable deposits for 2 Chevy bolt euvs. Months passed and I decided to contact my salesman regarding an update. T euvs. So last year I placed 2 refundable deposits for 2 Chevy bolt euvs. Months passed and I decided to contact my salesman regarding an update. To my surprised he did not return my call so I had to call the dealership to find out he no longer works there. My case was passed on to a Chantel in sales. She told me that there has been no updates. A few weeks later I decided to cancel my orders after hearing of gm ending production and I could not wait any longer(bought something else). I was told that my deposits would be refunded shortly so I waited. Days turned into weeks and now months. No response from Chantel or her sales manager (who she said she forwarded my issue to). This is truly unprofessional of Eagle Ridge GM. I will give them 1 more week to make this right before I have to go there in person. More

The service was really good and nice people to work with and thank you for the good service and thank you for the good service More

My car was in for regular service, including tire rotation. I waited an average amount of time for the work to be completed and took the car directly home. On arrival, the car was smoking from under rotation. I waited an average amount of time for the work to be completed and took the car directly home. On arrival, the car was smoking from under the hood and on opening the hood, the smoke billowed out. I called the service advisor and my calls went to voice mail and i left messages for him to call me back, after telling him what was happening. To date, one week later, I have heard nothing from him. A kind neighbour looked at the vehicle, and saw that a significant amount of oil had been spilt inside on the motor compartment. He checked the fluid levels which were fine, and did some cleaning around the motor compartment. The fact that the mess had been made during a routine visit and wasn't cleaned up or mentioned was bad enough, but no return calls from the service advisor?? NOT GOOD!!! I am a senior, and have always had my vehicles serviced through a dealership. I will be taking my business elsewhere from now on. More