Duval Mercedes-Benz

Poor Customer Care I hope this doesn't happen to all their customers, but my experience with this dealership is a bad one. I'm not going to comment on their prices too m I hope this doesn't happen to all their customers, but my experience with this dealership is a bad one. I'm not going to comment on their prices too much, they're not horrible and the personnel isn't exactly "unfriendly" but they just don't give a xxxx about you. If you have a question about your lease, forget about it. My lease was ending in less then a month so I decided to give them a call to get an estimate to extend the lease just to see, and also where and when I need to drop my Volvo off. It took me the whole month to actually get in touch with a person that knew anything. The secretary just kept transferring me to different people that never answered their business or cell phones and never called me back despite many messages I had left. I finally somehow luckily got in touch just before my lease ended. I was very frustrated and tired of this dealership so I decided to go for a different brand of car because I can't take cooperating with them any more. Definitely not a pleasant experience. WOULD NOT RECOMMEND. More