Downtown Toyota

Recently, on 2 separate occasions I brought my vehicle for service to Downtown Toyota. My Service Advisor, Gurneet Grewal, was professional and extremely proficient on both occasions. DT's Operations Man for service to Downtown Toyota. My Service Advisor, Gurneet Grewal, was professional and extremely proficient on both occasions. DT's Operations Manager, Javed Khan leads by example at this dealership where they truly work as a "Team Toyota" to deliver the best customer experience. At Downtown Toyota, they are exemplars of "Customer Interface" done well! Thank you. 10 out of 10!! More

Corrupt management and service team. They misled be about the cost of a service and I didn’t find out until billing. They also didn’t complete another service correctly. Do NOT go the They misled be about the cost of a service and I didn’t find out until billing. They also didn’t complete another service correctly. Do NOT go there. Corrupt, lying xxxx. More

The sales were very good, they gave me good advice, and the service was very good. I got the car I reserved within a month. the service was very good. I got the car I reserved within a month. More

Alex Wang was an amazing employee and got us our 23 highlander pretty quick would definitely recommend him highlander pretty quick would definitely recommend him More

Bought 3 Toyota vehicles, 06 sienna, 18 rav4, 23 highlander, from Alex Wang, a nice salesman. Toyota vehicles are good quality, less maintenance, up to million mileage, durable and comfortable, eff highlander, from Alex Wang, a nice salesman. Toyota vehicles are good quality, less maintenance, up to million mileage, durable and comfortable, efficient gas consumption, and perfect performance. Now I have highlander, shining body and design. Thanks to Toyota, take its users as themselves, building the vehicles as if they use them. Toyota vehicles have higher value than other ones, cz their reputation, quality and durability. So, Toyota vehicles that run on road dominate most. More

I’ve solely owned Toyota vehicles since 1986. My son, following my footsteps, wanted to buy his first ever vehicle, a Rav4. I finally convinced my in-laws to buy Toyota and they bought a 20 My son, following my footsteps, wanted to buy his first ever vehicle, a Rav4. I finally convinced my in-laws to buy Toyota and they bought a 2018 Limited Hybrid RAV4 from Antonio (Tony) Polera. I was there upon my in-laws request and remember Tony being very kind, patient, professional and knowledgeable. So I made an appointment for my son and I with Tony. As remembered, he was very kind, friendly, funny, professional and knowledgeable. My son and I took a Rav4 for a test drive and my son ordered a 2023 grey Rav4. Tony then introduced us to the sales manager Kal Rais and finance manager Daniel Zlatkine. As Tony, Kal and Daniel were kind and professional and NEVER pushy. They provided information, listened to us and were respectful. As this was a special moment for my son and I (my son’s first every vehicle and joining the Toyota family), I am so grateful that Tony, Kal and Daniel made this buying experience an excellent one. As a joke, trying to trick family and friends into thinking my son bought the beautiful Supra, Tony suggested a photo to send to my in-laws and others. About 50% of the people it was sent to believed it! Oh and my son sat in the new Tundra with the updated multimedia display and he fell in love with that truck. He said he sees a Tundra in his future. I will update this review through to the end upon the delivery day More

I wanted to lease a new car. After a 1000 CAD deposit. I spent almost one hour doing the application with them, they told me they would contact me in two days to confirm or to no After a 1000 CAD deposit. I spent almost one hour doing the application with them, they told me they would contact me in two days to confirm or to notify me if somehting went wrong. They didn't reach out for over 4 weeks and when I wrote the salesman inquiring on the status, he just replied "sorry I will have to give your deposit back". After reaching out to the admin/finance, they gave me some bs excuse about how Toyota Canada didn't approve the sale because my business is auto related (I sell used tractor truck parts). I understand if Toyota Canada didn't approve the lease, but that is no way of treating people. More

Bought a car from them that was Certified Pre-Owned. Straight up caught the sales person lying to me about some of the details, but only after I had already driven off the lot with the vehicle and fully Straight up caught the sales person lying to me about some of the details, but only after I had already driven off the lot with the vehicle and fully paid. Leaves me with an icky feeling, knowing someone lied directly to my face just to make a sale. Would not recommend. Sales person reported to Tola (used car manager) who I'm certain was advising them on how to push me to close the deal. More

I just came back from Downtown Toyota and I had the bronze detailing done by Vincent. He did a magnificent job. My little Corolla looks immaculate - like brand new. I am very grateful for his excellen bronze detailing done by Vincent. He did a magnificent job. My little Corolla looks immaculate - like brand new. I am very grateful for his excellent work. I take pride in my car and Vincent made me feel wonderful. Even my wife noticed the cleanliness and nice smell. Laura does no really pay attention but she took notice when she got into the car. A shout out to Murtaza for having my car maintenance completed on time and under budget. He was very helpful and kind. I appreciate his attentiveness. It is people like Vincent and Murtaza at Downtown Toyota who reinforce my trust in Toyota. Thanks so much for helping me to have one less worry.. Best regards, Peter Boos More

i just had seasonal service on my 05 tacoma club cab which i bought from this dealership at their old front street location... just wanted to say i followed Javed and the sevice team to the new locatio which i bought from this dealership at their old front street location... just wanted to say i followed Javed and the sevice team to the new location and have stuck with them for 16 years because they know how to take care of my truck expertly every time plus the customer service is always first rate ... thanks guys as usual great service! More