I was shopping around for a 2014 Dodge Grand Caravan. The first dealership was going to sell the van to me for $21k on the road. Downsview Chrysler was the second dealership I visited. I went in and told the saleswoman that if Downsview Chrysler was going to beat the price of $21k I would sit down with them, otherwise I would leave immediately without wasting their time. The saleswoman did not give me a straight answer, but asked me to sit down and talk. I spent an hour with her but she kept on going back and forth with the sales manager, supposedly to get permission to match the price. In the end, I realized it was all an act to test my patience.
Also, at one point I had to get up for the washroom and the saleswoman asked me to leave the phone with her because she thought it was nice, but I knew she either didn't want me to leave or call another dealership. I felt that was highly rude, dishonest, untrusting and unprofessional behavior. Then the sales manager asked for 2 minutes of my time, which turned out another wasted hour of my time. Then they passed me to the VP of sales, who took another 30 minutes. I felt really stupid for having stayed so long there. I should have just gotten up and walked out after the first 5 minutes with the saleswoman. Each of them kept drawing, sketching, writing numbers showing what supposedly the true cost of the van then asked me how much would I want to pay. When I answered $20.5k, they would start re-drawing, sketching, writing numbers all over again saying how they could not give me such a price because they would end up "losing money" if they did and added that if another dealership said they could, they were just giving me empty promises.
There are other indicators showing the sales team at Downsview Chrysler are a bad group of people to deal with.
I ended up getting the van for $20.5K at another dealership after exchanging only a couple of emails.