Don Valley Volkswagen

I arrived at the dealership looking at vw's and was met by a smiling Chloe Molloy. She was very approachable and easy to talk to. We test drived several cars. I am in a family of Volkswagen owners (a total by a smiling Chloe Molloy. She was very approachable and easy to talk to. We test drived several cars. I am in a family of Volkswagen owners (a total of 7 including my new Jetta)so it was inevitable that i would buy one on this day. My old car 17 year old buick was sold to a mechanic. So I needed a car. Chloe was knowledgeable and resourceful about the delaership and the process of buying a new car. I felt relieved that it was not a pressure sale but one that I was comfortable with. The finalization of the deal with the business manager was very thorough and timely. I received my new Jetta just 5 days later and of course it is a fabulous car. I'm looking forward to dealing with this location very much. The people are professional, friendly and the service - TOPS. I would recommend this dealership to anyone who is looking for a new or preowned car!! Yours truly, Johanne Martial More

I came into VW very hesitant to purchase as I do qualify for the family discount at Honda as my Dad works for the company. Bernard approached me in the parking lot while I was browsing and was so helpful l. for the family discount at Honda as my Dad works for the company. Bernard approached me in the parking lot while I was browsing and was so helpful l. He took the time to listen to my needs and after I told him I could get a discount on a Honda he didn't walk away which has happened at other dealerships. Instead he helped me compare the two vehicles in consideration and never once knocked the competition he informed me of all the features and benefits of a VW and even those shared with the civic. In the end his confidence in the Jetta and how comfortable he made me feel in making such a big decision is what won me over not to mention I know for a fact he tried his hardest to get me the car I wanted for the price I could afford. Thanks Bernard! Love my Jetta even still! More

I found Andy Eastman to be very helpful, honest and straightforward. He made me aware of certain features that influenced me to choose the multi media package. I am very pleased with this option. When straightforward. He made me aware of certain features that influenced me to choose the multi media package. I am very pleased with this option. When I first contacted Andy about purchasing a new 2012 VW golf wagon, I explained to him I lived out of town and could not come to the dealership to negotiate the price. We settled on the price for the car over the phone with no games being played. I then came to the dealership thereafter to sign the paperwork. Andy also assisted me to setup the blue tooth and explained to me how I could link up my ipod. All in all, a very positive experience. Thank you Andy. F. Fernandez More

Great experience dealing with the entire staff, nothing but good things to say! Bernard was great to deal with and felt comfortable the entire process. but good things to say! Bernard was great to deal with and felt comfortable the entire process. More

Chloe was great to work with. She was knowledgeable and very helpful. She took her time to explain the lease and all of the features of the car. I have been servicing my VW's at this dealership for over very helpful. She took her time to explain the lease and all of the features of the car. I have been servicing my VW's at this dealership for over 10 years. Service provided has always been good. More

Bought a new Golf TDI from this dealer back in January, and requested that the vehicle be factory made, resulting in an anticipated three month wait for the car. The car was delivered without issue on and requested that the vehicle be factory made, resulting in an anticipated three month wait for the car. The car was delivered without issue on the date specified at the time of purchase and Chloe was extremely friendly and helpful throughout the entire process. Chloe promised to throw in a free first oil change, as a goodwill gesture. When I took the vehicle in for its first oil change at 8000 kilometres I was not going to ask for it, as thats not the kind of person I am. Without even showing proof of purchase, the gentlemen who I spoke to about the change said it would be complimentary, then offered me a free shuttle to my workplace. Incredible service overall and would absolutely recommend this dealer to a friend. I am loving the car as well, it drives beautifully. More

This was my first choice for buying a new VW, Danny was very helpful but at that moment they did not have any brochures in stock. Since the price was better at VW-Downtown Toronto, I bought the car from th very helpful but at that moment they did not have any brochures in stock. Since the price was better at VW-Downtown Toronto, I bought the car from them. Big mistake! The second visit was to buy motor oil & filter. The oil was better and the price was lower than Canadian Tire has. Very friendly staff. Third visit was not so succsessful, I needed an oil filter wrench, "we don't sell tools"! Other VW dealers do. Fourth time I was there for the 15,000km regular maintainance. My concerns were addressed professionally and the car was tested thoroughly, I was feared about some problems with the manual transmission and they did 18km. There was no problem after all. My only (small) complaint was about the car wash, I declined the complimentary car wash, they did it anyway, probably it is needed to check the body. The car was washed but stained, probably because they did not wipe it. However, being careful with my car I prefer this instead a superficial abrasive drying cloth. I waited 3 weeks after my last visit to write this review, so I try to be as objective as possible. Finally, YES, I do recommend this VW dealer both for buying a car and also for service. Friendly and knowledgeable staff will help you there. More

I made a deal with the dealer to purchase a used SUV. I signed the paperwork, provided a deposit, applied and received approval for financing and was provided a pick up date to bring in my trade in and pic signed the paperwork, provided a deposit, applied and received approval for financing and was provided a pick up date to bring in my trade in and pick up the new vehicle. I was called 48 hours later and told the dealer would not honour the deal that I signed. They would not honour it as they made an error on their valuation of my trade-in. When discussing with the used car manager, I was told too bad and would need to cover their mistake. In any other business, if an employee makes an error, it is not the fault of the customer. I would never ever recommend or deal with this dealer again. I bought the same vehicle from another Volkswagon dealer without issue. More

Worst experience ever!! They managed to turn a routine service visit into a 3 month nightmare. Never go here and never deal with Ray. He wouldn't return calls, wouldn't give us answers and wouldn't help i service visit into a 3 month nightmare. Never go here and never deal with Ray. He wouldn't return calls, wouldn't give us answers and wouldn't help in ANY way. We will never step foot in this dealership again. More

I took my VW Golf 2000 for an oil change to the VW dealership (Don Valley Volkswagen Toronto ) where it has been serviced for the last five years since I bought it. During the oil change they broke th dealership (Don Valley Volkswagen Toronto ) where it has been serviced for the last five years since I bought it. During the oil change they broke the drain plug from the oil pan and charged me for over 300$ to replace the oil pan. I have asked them to give me a discount since it was basically their fault that the drain plug cracked - they must have overtightened the plug in one of the previous oil changes - all oil changes were done by them.They didn't want to give me any discount claiming that this kind of thing just happens out of the blue - the car is bearly 5 yrs old and we had less than 10 oil changes in these 5 yrs since we do not drive it too much. Even assuming that they did everything properly, the fact the the drain plug cracked after less than 10 oil changes means that the oil pans they have are really low quality. They always say that you should take your car to the dealership for services since other mechanics don't know how to handle the car. This is total BS - they have no clue what they're doing either and you pay twice the price you'd pay at another shop. <br>What really dissappointed me - besides the low quality service they provide for the kind of money they charge - is the way they treat their customers. I dealt with a lot of companies before (personally and professionally as well) and was never treated with the kind of disrespect and arrogance these guys showed. Their customer service REALLY SUCKS - I wonder how they want to keep their customers. They lost me for sure - I've been driving VW all my life but my next car won't be a VW. Hope other people read this message and think twice before they buy a VW. Besides the fact that there have been a lot of quality and safety issues with the VW's lately you don't want to buy a car from a company who doesn't give a xxxx about you and charges you for their own mistakes More