Don Davis Ford
Arlington, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews By Type
Showing 4,052 reviews
The service was timely, courteous and effective. All of my expectations were more than met. All of my expectations were more than met. More
Good customer service. Am and will stay a regular customer. Oil change service is always quick Am and will stay a regular customer. Oil change service is always quick More
I dropped my truck off on Wednesday 3/20, at 09:00 to get a tire pressure sensor & radio repaired. When I arrived to pick up at 16:30, I find out that neither had been repaired because it was not stated on a tire pressure sensor & radio repaired. When I arrived to pick up at 16:30, I find out that neither had been repaired because it was not stated on the work order. Shannon & a young African American gentlemen argued about the work order in front of me. Which I found unprofessional. Shannon whispered to me that she hated this job. Also, unprofessional. Bottom line is I'm driving around with a non-functioning TPS & an irritating light on my dashboard. At this point I am tempted to take it to 5 star to get repaired because I have lost trust in Don Davis. More
I went in on a Monday for a repair that I was told was only going to take 3 days. A week later, I had to call to find out what the status was on my repair. That was when I was told that they were still wa only going to take 3 days. A week later, I had to call to find out what the status was on my repair. That was when I was told that they were still waiting 3 days for the part. I WAS NEVER TOLD THEY NEEDED TO ORDER A PART. I had my car just sitting in your lot for a week while I paid for a rental car the entire time. I'm not made of money, and when I tried to pay for my repair, I couldn't because of the fact I had to pay an extra week for a rental due to ineptitude from the staff at Don Davis. Then, on top of it, the pregnant lady at the payment desk in the service department was very unpleasant. Her words were kind, but her demeanor was less than kind. I chalk it up to pregnancy hormones, but it didn't help my situation any. And every 15 minutes I was there in the waiting room or the parking lot, I was approached by someone trying to sell me a new car. I just wanted MY car back! It was overall a very frustrating experience and that was enough to cause me to drive to Dallas to find another Ford dealership to deal with. This location will not get any more of my money from me. More
The light change on the passager side the front passanger lite was burned out It was first rate work lite was burned out It was first rate work More
Follow-up communication is below standards. Waiting 5 to 7 days before any updates. vehicles repair takes 5 to 7 days with no update. If one advisor is off the process stops Waiting 5 to 7 days before any updates. vehicles repair takes 5 to 7 days with no update. If one advisor is off the process stops More
I had a great experience. There was no pressure, great communication and excellent service. I can't say enough about my experience. There was no pressure, great communication and excellent service. I can't say enough about my experience. More
Alex was very helpful! I love my new Expedition. He answered all of my questions and helped me reach a good deal. Easily recommend this dealership. I love my new Expedition. He answered all of my questions and helped me reach a good deal. Easily recommend this dealership. More
Professional, reasonable, and answered all questions fully. Honesty and integrity are evident. Great experience, would deal with them again fully. Honesty and integrity are evident. Great experience, would deal with them again More
Excellent Service, everything was explained very well and service was done on time as promised. Marc and Mardi did a great job. service was done on time as promised. Marc and Mardi did a great job. More