Discovery Ford
Burlington, ON
23 Reviews of Discovery Ford
Recently bought a new truck. I visited several dealerships and was underwhelmed by sales staff until I met Tyler. He was honest and quickly understood my needs. Strongly recommen I visited several dealerships and was underwhelmed by sales staff until I met Tyler. He was honest and quickly understood my needs. Strongly recommend that you work with him. Satisfied customer Steve More
Bought a Ford edge today Jeff Allison gave us excellent service. Very friendly and helpful answered all our questions and more. Would recommend him to my family and friends. service. Very friendly and helpful answered all our questions and more. Would recommend him to my family and friends. More
Great experience! Jeff Allison listened to what I was looking for and paired me up with a beautiful Ford Focus.I could not be happier.Also kudos to Kawan. David A Jeff Allison listened to what I was looking for and paired me up with a beautiful Ford Focus.I could not be happier.Also kudos to Kawan. David A More
Great dealership and one of the best experiences I have had buying a vehicle. Would definitely recommend to any friends or family as the place to buy a Ford had buying a vehicle. Would definitely recommend to any friends or family as the place to buy a Ford More
Booked a safety check...they didn't actually log the booking...then the service person told us we are not in the system and couldn't get us in that day...then when we wanted our vehicle retuned to go el booking...then the service person told us we are not in the system and couldn't get us in that day...then when we wanted our vehicle retuned to go elsewhere a guy with no gloves or mask brought the car back to us. We will definitely go elsewhere...these people are all screw-ups. More
Mostly Good Experience Initially I had a poor experience trying to get a salesperson to recognize me as a serious buyer. After reaching out to the management they were able Initially I had a poor experience trying to get a salesperson to recognize me as a serious buyer. After reaching out to the management they were able to assist me and we made a deal for a new vehicle. There were a few issues regarding confusion of final purchase price but they honoured their initial quote. Sales people were very nice and very helpful. A few hiccups aside, this was a very good experience. I would recommend them. More
Excellence Achieved While it may always be expected seldom do you today ever receive the level of care and attention when having others provide a service . The true excep While it may always be expected seldom do you today ever receive the level of care and attention when having others provide a service . The true exception was experienced today when having our Ford Fusion service at Discovery Ford. Indeed, the experience today was high lighted by Frank Otterspoor 's attention to detail and providing an excellence in communication in the process. Frank's personal efforts to make certain that he completely understood what service had to be done but he also made the effort to listen attentively to my simple way of describing the 'little things' which I thought needed to be looked after. Oftentimes a personal experience is remembered in a very special way. Our experience today with Discovery Ford and Frank's special effort to make sure things were done to our satisfaction has created one of those special memories. I wonder if this approach could not be followed by others in the future. More