Destination Toyota Burnaby

Took car in for a recall related service. Service advisor Isabella was awesome, informed me of the expected timeframe, and called me when the car was completed earlier than expected, which wa Service advisor Isabella was awesome, informed me of the expected timeframe, and called me when the car was completed earlier than expected, which was a happy surprise. More

Previous review removed by customer on February 6, 2024. Hopefully this dealership returns to the exemplary standard it was before 2022. Hopefully this dealership returns to the exemplary standard it was before 2022. More

Helpful and professional staff: Martin, Ethan, Mike and Adam are all great. Thank you guys. Adam are all great. Thank you guys. More

Exceptional customer service. Cheri Capadouca walked me through the service from start to finish and was helpful answering all my questions. The service was complete in a timely m Cheri Capadouca walked me through the service from start to finish and was helpful answering all my questions. The service was complete in a timely manner with a free car wash to finish it off. Great job to all the staff at Destination Toyota. More

Excellent service from the entry point to the end of service. Dorothy who helped us was very friendly and accommodating. She was terrific in providing details on the required services to be done in th service. Dorothy who helped us was very friendly and accommodating. She was terrific in providing details on the required services to be done in the car. She was super quick in sending us a car service that will bring us to our temporary waiting place during the car service. It was a wonderful experience for us. More

I was happy with the service provided and I had a good experience with the Service Representative, Isabella. She keep me informed throughout the process and did a great job explaining the bill and answer experience with the Service Representative, Isabella. She keep me informed throughout the process and did a great job explaining the bill and answering my questions. More

My Advisor was very nice and kind to me. Thank you for your good job Thank you for your good job More

Very good service. Keep up the good work. Just to fill in the minimum words requirement. Keep up the good work. Just to fill in the minimum words requirement. More

Always a great experience visiting Destination Toyota Burnaby with their reminders, advice, and service for our vehicle. Burnaby with their reminders, advice, and service for our vehicle. More

I traded in my Honda Accord and bought a 7 month old pre-owned Camry. The following week I had the service department install new winter tires on the Camry. This was my first experience dealing with D pre-owned Camry. The following week I had the service department install new winter tires on the Camry. This was my first experience dealing with Destination and it was mostly good. My only reason for deducting one star in the rating was because there was a lack of documentation during the negotiation period for the sale. During the price negotiations with the sales person, there were a few items that were to be included and others that were not to be included. Those items were subsequently approved by the sales manager, and a final prices was agreed to. At that time, the sales manager made a hand written note on a scrap of paper showing the final net price of the deal. There was no formal list made of the items agreed to. Soon after, I had to request those items to be included in the final sales agreement document as it was being typed up by another person, who was unaware of the details previously negotiated. I feel that Destination needs to have a more formal procedure to document the details of a sales agreement at the time when it is made; otherwise, as in my case, several items would have been missed in the final documents. All the other stages of the sale proceeded very smoothly, including the installation of the new winter tires by the service department. I shall not hesitate to return to Destination in the future. Bert More