Derrick Dodge

Roger is a super awesome salesman. I highly recommend him to anyone who's looking for a vehicle!! I highly recommend him to anyone who's looking for a vehicle!! More

We live 1200 km away from the dealership, but we still managed to go from making first contact via online chat to driving our new vehicle off the lot in less than a week (the only way to buy a new vehicle managed to go from making first contact via online chat to driving our new vehicle off the lot in less than a week (the only way to buy a new vehicle as far as we're concerned!) Brennan (sales) and Vince/Jerry (finance) provided us with excellent service. They were very friendly, knowledgeable and most helpful! They were in constant contact with us throughout the process and managed to get us financed for the vehicle we wanted despite our not so great credit ratings. This is the second vehicle we purchased from Derrick Dodge (our first was in 2017) - and who knows someday maybe we'll get a 3rd (health and wealth willing). Special thanks to the gentleman (employee name unknown) that cleaned up after our "sick" yorkie - we were so tired from our drive and distracted with the new van that I don't think we properly thanked you on scene ♥ More

Made plans to buy a car off Derrick Dodge through Douglas Nicol. I live 3 and half hours from the dealership . A hour before I got there he called to say they sold the car! I believe the car was sold way bef Nicol. I live 3 and half hours from the dealership . A hour before I got there he called to say they sold the car! I believe the car was sold way before then and Totally cat fished me in the dealership. Then I got low balled on my trade in. Another dealership gave me $5000 more than what these clowns offered. I Also tried to deal with a salesman Navdeep on marketplace a month before this he hardly responded to any of my questions I thought maybe it’s because I’m a woman trying to buy a sports car so I asked my husband to reach out and he answered all my husbands questions in a timely manner. I then refused to buy off him! I also got random messages from him at strange times saying Hey Bro! So unprofessional. I did speak to a manager there named Ryan Mcnish seem very professional and great to talk to maybe he should give some of the sales team some lesson’s!! I will never buy off these salesmen and have a hard time buying off a dealership with such unprofessional salesmen. This dealership definitely made my Car shopping experience very stress full. But I’m happy to say I found a great xxxx cat at a different dealership that made my experience very enjoyable!! Keep shopping people there’s more than one dealership around! More

Bought a 2022 highlander from Derrick dodge, not the first time that I am buying from them, and the service many years back was good, so I thought it was the same customer service from years back. First first time that I am buying from them, and the service many years back was good, so I thought it was the same customer service from years back. First thing that I noticed was they wanted to sell the car for over 40K, and when I asked for $800 to be taken out, they said NO that they wont take out a penny, then I thought dealerships should have some warranty on a 2 years vehicle instead of buying from a private seller with no warranty. They mentioned that they have some warranty on the vehicle. Then I noticed that they did not put the fitness report that they showed to me when I was buying in the file, I asked for it few days later, and it took them over 5 days to get it for me. I have to text and chat with their customer service, and I noticed that the person in charge of the chat has no business helping you if you are not buying a vehicle. I noticed there is passenger airbag staying ON all the time, I contacted them about getting them to check that for me, 6 days later, I am yet to get anyone to get back to me on this issue, and I am now planning to take this in to Toyota, as this is a safety issue. Bottom line is, customer service was good until buying the vehicle, price was Okay, but that is about it. You may be better off buying a used vehicle from a private seller at bargain and have it inspected, than buying from Derrick dodge, since you may end not getting no repair from them within the warranty period. More

Bought a brand new vehicle there while in town. From Yellowknife and explained I wanted a warranty that I can use in Yellowknife and will cover oil changes. Made this clear several times. They sa From Yellowknife and explained I wanted a warranty that I can use in Yellowknife and will cover oil changes. Made this clear several times. They said to my face yes we will get you that warranty. Went for my first oil change to find out my warranty is only good at Dodge Derrick in Edmonton (1800km away from where I live) , did not cover oil changes, and had vivyl seat protection and my vehicle only has material seats. Very disappointed as I was in town for medical reasons when I purchased this vehicle and won’t ever be in Edmonton when it will need whatever warranty work it covers. Never coming back and highly recommended people out of Edmonton not to purchase a vehicle here. More

Recieved a call today asking about my 2015 Fait car, and that they had a person that wanted to buy my car. Here is the conversations that happened via text. Hey Nancy, this is Roger Frederick from Derrick that they had a person that wanted to buy my car. Here is the conversations that happened via text. Hey Nancy, this is Roger Frederick from Derrick Dodge. I just left you a vm, I’m trying to reach you about buying your vehicle for another customer. I have a higher budget for this unit, would you be open to a quick chat? Thanks so much! Reply ‘unsub’ to end. Which vehicle Do you still own the 2015 Fiat 500? Yes Awesome! Would you be open to receiving an offer on it if the price was right? Cash, Yes, there is no trade-in or buying another vehicle Would you happen to have time today to bring the vehicle in so I can provide you with a firm offer? Yes Awesome! What time works best for you? I am leaving no maybe 40 min Sounds good! Looking forward to seeing you. So I arrive at dealer and ask for Roger and he had no idea of this conversation. So he looked up my phone number to find my car in which he said you are here for a buy in. At that time I said no, and that as per this conversation it was to be cash and I am not buying a car. He said he makes so many calls and he was not talking to me as it was an Ai system auto system. So I said you are fishing people who have taken their vehicle's here for unexpected sales. And there was no interest in buying my car for cash and there was no customer wanting the car. I told Roger you are a scamer and I wasted my gas, km's on my car plus my time because of the call and text's I received from Dereck Dodge in Edmonton. So if you receive any calls or texts from Derrick Dodge Edmonton it's a scam to get you to waste your time with the false intentions of paying your car with no buy in or trade in. Total scamers and I'll never take my car there for an service again as this is how they use your information to target you. More

Bought a dodge ram from the dealership. They won't the wrong cheque amount to give to the bank so I didn't get my other full truck payment from my other truck. I called about that problem a They won't the wrong cheque amount to give to the bank so I didn't get my other full truck payment from my other truck. I called about that problem and the guy said they never gave the bank the wrong amount and that they overpay. Lots of problems with the truck. Taken it in at least 6 times in like 3 months. Had to go to another dealership to get my heater core fixed. After all of these problems with the truck I asked for their inspection report before they sold it to me after all this and they still haven't given it to me. I told them they sold a lemon just after I got it with 57000km on it and I only put on 10000km when I mentioned it. He said that's a lot of km to put on and that was it. Joke dealership More

I ordered a new Ram ProMaster 3500 December 7, 2022. More than 10 months ago and the dealership has not been able to deliver ?? Production issues, supply chain issues and on and on . They have emailed m More than 10 months ago and the dealership has not been able to deliver ?? Production issues, supply chain issues and on and on . They have emailed me a few times offering similar vans with less equipment than the one I ordered and these are thousands of dollars more with less of the extras ?? Why I have asked them and I get the same response that they stated at the start that we cannot give you a definite delivery date yet ?? I should have seen that as a red flag. I am requesting my deposit back and will read the reviews from satisfied customers and go there. No word from the dealership on the delivery status but hey we're almost a full year out and the 2024 vehicles are now being pushed out. Where does that leave my order ?? No answers yet but likely not coming soon. I am not financing the new vehicle ... maybe that's the issue ?? More

Very great guys no pressure, highly recommended. No bull. Navdeep was great to work with. No bull. Navdeep was great to work with. More