I took my Ram 3500 to have an oil change and tires rotated. Pretty simple job I thought. I was wrong. I explained to the service advisor that this is a 1-ton work truck, not a show truck or a grocery getter. I was about to drive 5000km back to Alberta where I haul an average load of 1750lbs on logging and oilfield roads. I asked to have the wheels torqued in the proper pattern and to get me the torque value ask I would check the torque myself after 150km. The tech who did the work simply put the nuts on in a circular pattern and when asked about it, told me "It doest make a difference and anything over 100ft/lbs is fine" When pressed on the issue (this is a $75k truck which I rely on to make my living) the tech gave me attitude and stormed off to get the information I wanted. I actually had to teach them the proper torque sequence to put the nuts on. For anyone interested, the torque valve for a Ram 3500 8 stud wheel is 142 ft/lbs, not "anything over 100".
To make matters worse, I got to Swift Current Sask to find oil all down the side of my truck. I couldn't figure out where it was coming from but with the help of the dealership I bought the truck from (Legal Motors Alberta from George Prefontaine AWESOME peeps!) I was able to get into a Ram dealer in Medicine Hat to figure out what was wrong. The tech at Dart dodge had checked the front differential fluid but never put the plug back in and the diff was almost dry and 200degrees celcius. I was told had I driven another 100km the differential would have seized causing $5000 damage IF I was able to keep it on the road and not roll it in a ditch somewhere.
I contacted Dart Dodge to make them aware of my situation where the geographically challenged service manager told me to bring it in to have them take a look at it. I explained I was in Alberta some 4600km away to which they replied that if I wasn't willing to bring it in, there was nothing they could do. I attempted to reach people higher on the food chain but never had my calls returned.
If you never leave Metro Halifax, never carry more than 3 bags of groceries, and the only "off road" driving you do is in a gravel parking lot then their work may be up to your standards. I have been running Ram trucks in the oilfields for 12 years and have found them to be the best on the market. Dartmouth Dodge however, well I wouldn't let them service a wheelbarrow.