Cranbrook Dodge

Warranty work on Brakes Pat is excellent-worked me into an appointment(the only day I don't use the van for work) on Saturday to deal with brake problems and an oil change. Pat is excellent-worked me into an appointment(the only day I don't use the van for work) on Saturday to deal with brake problems and an oil change. More

Wrap-up. Have dealt with the folks at Cranbrook Dodge for a good while. Have purchased a number of vehicles from them in that time and for most part,every th Have dealt with the folks at Cranbrook Dodge for a good while. Have purchased a number of vehicles from them in that time and for most part,every thing has gone very well. Keep up the good work crew... More

Made buying a new vehicle a pleasant experience. We found the purchasing process went smoothly, and we felt we were given a fair deal. We didn't feel the need to go out of town to get a better deal. We found the purchasing process went smoothly, and we felt we were given a fair deal. We didn't feel the need to go out of town to get a better deal. More

friendly Service very quick to help and very knowledgable . excellent service,very quick to help.Knowledge is great.Referral anytime to my Friends.The Service Department deserves a 4Star anytime.thank you for excellent service,very quick to help.Knowledge is great.Referral anytime to my Friends.The Service Department deserves a 4Star anytime.thank you for the great Job well done. Employees dealt with Nathan. More

just in for regular service, oil change just in for regular service on our new van, employees very quick to help, courteous, even for accommodating our need for the shuttle, to take us for l just in for regular service on our new van, employees very quick to help, courteous, even for accommodating our need for the shuttle, to take us for lunch while the work was being done. More

Service guy Josh Your service guy Josh is just the bomb!! He has been so helpful and knowledgable it's just amazing. He's quick to respond always in a great mood an Your service guy Josh is just the bomb!! He has been so helpful and knowledgable it's just amazing. He's quick to respond always in a great mood and full of energy. I recommend anyone with the Dodge visit Josh at Crambrook Dodge for any of your service for general questions. More

Good service We've needed to use cranbrook dodge twice now (out of town travelers). It's too bad our new truck has required so much work, but the great service fro We've needed to use cranbrook dodge twice now (out of town travelers). It's too bad our new truck has required so much work, but the great service from the people there almost makes up for it. They do good work within a short time frame. More

wonderful service the gentle man that I told him my problem too . walked right out to my jeep with me to see if he could fix it . when he couldn't .lined it with my ser the gentle man that I told him my problem too . walked right out to my jeep with me to see if he could fix it . when he couldn't .lined it with my service job. I have to set my service for road condition . this jeep was bought for me by a family member. but have been going there for years find it very helpful and friendly ,right down to let me keep my dog with me while wait. More

Problem solved very quickly Radio was resetting after starting . Went to service counter and prompt service excellent customer service with a smile. Radio update fixed. Thanks fo Radio was resetting after starting . Went to service counter and prompt service excellent customer service with a smile. Radio update fixed. Thanks for quick and excellent service. Ingrid More

Worst experience of my life. Do not recommend!!! Worst customer service ever!!!! Not only do they rip you off and try to take all the money you have, but they don't even want to provide service!!! Worst customer service ever!!!! Not only do they rip you off and try to take all the money you have, but they don't even want to provide service!!! I've been having issues with my 2014 jeep patriot (that I had mistakenly bought from them in November 2013). Now that my engine is having issues, they can't even be bothered to do anything about it, instead they tell me to take it back to Kal Tire and have them work on it. They're basically telling me my jeep is fine because it's running for them right now, and is even driveable. Which it is until you're driving and then all of a sudden the engine fails and you're stranded. Which is what happened to me on Saturday when I was driving out of town on a back road with minimal cell service. Luckily I was able to call a friend to pick me up and call CAA for a tow. Dodge is trying to tell me it's bad fuel, but I had my fuel tank drained by kal tire in November when I was first having engine issues, and they even replaced the fuel and oil. Biggest mistake of my life was trading in my luxurious Chrysler 300 touring for a xxxxty base model jeep that a couple years later is having issues with the engine. Not only did they sell me a xxxxty vehicle but they ripped me off so hard on my trade, which is my fault because I should've caught that at the beginning. Lesson learned, never buying from cranbrook dodge again and I don't recommend anyone else does either. And from what I've recently heard from others, this isn't the first time they've provided terrible customer service. They fail to understand and empathize my frustration and instead are victimizing themselves. What a joke. More