Well, that dreaded "thing" happened (for a car owner).. My car broke down while out of town on a Sunday on my way home... How lovely is that?! Worse place/worse time. After being rescued by my loved ones, my car towed to the dealership (Courtenay Mazda), obtained a rental and returned home to Victoria, I awaited "the call". That call came from Kyle from the service department the next morning. We conversed about the problem, and they checked things out. He got back to me very quickly and let me know the damage - ouch, but doable. After the repairs were done, a new and huge (read: repairs worth more than my car) problem was discovered (note to self: don't just hope the little problem goes away and fixes itself). Kyle was amazing, and didn't even fluster to my very colourful response! We talked candidly like friends discussing a problem and looking for a solution, not like the other experiences I've had where I feel like the mechanic is making things up to create revenue and my best interest isn't in mind. That's when considering purchasing a “new to me” vehicle came up, and considering the oh-my-god-price for repairs, he connected me with Chantelle.
In short, Chantelle was great! I’m a super busy woman, and even in the throes of car despair, I’m not that available and a bit spastic (I really need a holiday, FYI). It’s hard to pin me down, and not only was she the right kind of persistent; she listened! Chantelle was patient, listened to my concerns/options/availability and ran with it. Emailed me when she couldn’t get me, and called when she could. As an assistant, I appreciate her continued efforts and her openness to “rolling with the punches”. Chantelle was fluid and matched her efforts to her client – me – who needs a little extra TLC. Chantelle matched me with my “new to me” car before I had even driven it! She listened and worked with her team to ensure the best experience ever. I’d like to also thank Corey for his generosity and availability for working out the purchase price of my new car and trade in of my now money-pit-of-an-old-car.
So here we go: 6 days later (the Saturday after the dreaded breakdown) and I’m in Courtenay ready to test drive my new car – a bit backwards, I know… So I test drive my new car – which is amazing – and we get back to the dealership. Knowing that we were in a bit of a time crunch, Chantelle pairs us with Logan to get our paperwork completed. Logan was beyond hospitable and was very thorough. Everything was covered and taken care of. At the end of everything, Chantelle came out to ensure we had taken everything from my old car – to which if she weren’t there I would’ve lost my favourite pair of sunglasses and my Raconteurs CD.
All and all, I had a beyond believable experience with all of the Courtney Mazda Team and I would highly recommend them to anyone! I know that one day when my husband’s truck kicks the bucket, we are going to make the commute back up to Courtenay Mazda for it’s replacement! Great business, great staff: five stars! I can’t gush enough about them (and I’ve highly edited my review for space requirements!).