Cornwall Toyota

Excellent from start to finish. Other dealers in Cornwall need to follow their lead on how to treat a customer Other dealers in Cornwall need to follow their lead on how to treat a customer More

WOW. We are now part of the Toyota and Cornwall Toyota Family! After years of issues with our Nissan vehicles and the final chapter of a complete Tran We are now part of the Toyota and Cornwall Toyota Family! After years of issues with our Nissan vehicles and the final chapter of a complete Transmission failure on our Rouge (a known issue with Nissan Vehicles for years with many complaints and class actions), one that, of course, Nissan and Nissan Canada refuse to do anything about it was time to change! At the Toronto Auto Show in January 2023, where I worked as a consultant, I decided to research our next vehicle. I looked at everything but Nissan! Hyundai, Kia, and many others were all on the table. I came across the 2023 Toyota Highlander Hybrid Limited. It was the choice should my Nissan need replacing. I reached out upon my return to Cornwall Toyota and, at that time, Tom Everson and Troy Hickman, the Dealer Principal. I was told I could wait for 1-2 years. Move ahead to this summer and my Nissan Rogue transmission failure! I go into Cornwall Toyota and speak with Marty Cayer, and he looks at his incoming list, and they had one on its way!! SOLD I can tell you from the beginning of the sale to the end, from Tom to Marty to Charlene, Vince, and, of course, Troy Hickman, that the experience at Cornwall Toyota was and is the best! We could not be happier having the 2023 Highlander Hybrid Limited now with just over 2000km. It is 910 lbs heavier and bigger by 12.6in! The Nissan Rogue sucked gas, averaging 12.5l/100km. The Toyota Highlander Hybrid Limited is now at 6.2l/100km! We use half the fuel on a heavier and bigger vehicle. The fit and finish, the quality build, no squeaks or rattles, and the ride quality are far superior to the Nissan! My wife and I said never again to Nissan as they do not stand behind their product and years of history at several dealerships arguing over warranty issues. I will note that all OEMs must give the dealerships warranty approval. So, I do not blame dealerships in any way. The problems over the twenty years we have had Nissan were with Nissan Canada, and why never again. Thank you to Troy, Marty, Charlene and Vince for the experience we had from start to finish. All of you made this expensive experience worth the price of the vehicle. From the moment you walk in, the atmosphere at Cornwall Toyota is about being part of this unique family! Cornwall Toyota is the Number 1 Import dealer in Cornwall, Ontario, for a reason! The other OEM dealerships in the area need to take notice, as you are the example of how a dealership should operate and care for their customers. Stephen & Diane More

I contacted Toyota Cornwall to pay for the balance of my car that I purchased in Toronto. After some misunderstanding I was transferred from Charlene (who was lovely) to the owner. He was rude, and when I a car that I purchased in Toronto. After some misunderstanding I was transferred from Charlene (who was lovely) to the owner. He was rude, and when I asked why he was being so intense when I was simply asking a question about the processing of my lien release, he told me he was 350 lbs and jovial which was completely odd and irrelevant. He told me to call Toyota Canada and when I asked if I could get through, he told me "it wasn't the government" and he supposed so. After this I just took the information quietly and said goodbye. Lack of professionalism! More

It's always a pleasure working with Nick. He's provides a professional and friendly experience every time. That's why he is number one at what he does! He's provides a professional and friendly experience every time. That's why he is number one at what he does! More

Everyone at the dealership was great. Nick helped us with everything we needed. He was very helpful throughout the whole process. Mike in the garage was great with everything also. Nick helped us with everything we needed. He was very helpful throughout the whole process. Mike in the garage was great with everything also. More

The service was a rip off. Not clearly communicated about the estimated price. The manager wasn't even willing to listen patiently. Not clearly communicated about the estimated price. The manager wasn't even willing to listen patiently. More

Great value, professional staff and great service. I can highly recommend the vehicles and dealership. I can highly recommend the vehicles and dealership. More

Very professional sales and service team. I’ve dealt with them for 4 Corollas and a RAV4 as well as used Mazda. Every sales and service experience has been top notch. I’ve dealt with them for 4 Corollas and a RAV4 as well as used Mazda. Every sales and service experience has been top notch. More

I felt comfortable, and informed when discussing my options. Choosing to lease my new Rav XLE 2022 was what worked best for me. Loving the new features and smooth ride.. Nick Belmonte made it an easy options. Choosing to lease my new Rav XLE 2022 was what worked best for me. Loving the new features and smooth ride.. Nick Belmonte made it an easy process to trade in my much loved 2017 Rav. Thank you More

A perfect experience. Second car bought with Nick. He is clear and knowledgeable. Thank you. Second car bought with Nick. He is clear and knowledgeable. Thank you. More