Colonial Ford of Plymouth
Plymouth, MA
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2,995 Reviews of Colonial Ford of Plymouth
My service was incredible by the end! They really took care of me and my vehicle. Once Kyle took over my claim (apparently) things went smoothly. He went to bat for me with the warrant They really took care of me and my vehicle. Once Kyle took over my claim (apparently) things went smoothly. He went to bat for me with the warranty company and got the job done to the upmost quality. For this I would highly recommend colonial ford. The work was done well and the issues all seemed to be fixed. For this I am very grateful and again was a job well done by Kyle and whichever mechanic was given the task. The low portion of the service for me was the communication!! My truck was there for 7 weeks and 2 days and I NEVER received a phone call until the day it was ready F- A simple 30 second phone call to let me know they were waiting on parts and or whatever would have gone a long way. Everyone at work kept asking me what the deal was and all I could do is shrug. I was granted a rental however I bought an F150 because I like them a lot. Overall, as a whole when they took care of me and the issues I was happy but no communication was lazy and really pathetic in the customer service world. I would love a phone call if anyone wants to discuss this further! 603-817-1182 Once Kyle went through the list of what he was able to fix I was very happy and please however the communication factor was a total bummer. Overall because of what Kyle got done for me I’d say 8.5/10 More
We went in today to look at a truck and we left the same day with it. We were there with our 2 year old and they made the buying process so quick and easy! day with it. We were there with our 2 year old and they made the buying process so quick and easy! More
I had been looking for a replacement for my aging pickup. I travel extensively for my job so time is an issue for me. I found a vehicle that met all my expectations on Facebook. I contacted the dealership an I travel extensively for my job so time is an issue for me. I found a vehicle that met all my expectations on Facebook. I contacted the dealership and was put in touch with Joe Oliveira. Scheduled a visit and saw the vehicle. I liked it but was unable to test drive due to a clutch replacement recall.i had to leave for work once again and in a period of over 2 weeks he kept in contact with me. I finally returned and he made an appointment at a moments notice. I came in test drove the vehicle and if I could make the deal I wanted I would take it. Joe made sure that my wishes were considered and worked diligently for me even when I refused the first two offers. He finally worked it to numbers I could accept. Awesome to work with Joe..He made sure everything was taken care of..love my Bronco Badlands. More
A pleasure to work with for the many vehicles in my landscape company fleet. Will definitely be doing business with them again in the future! landscape company fleet. Will definitely be doing business with them again in the future! More
Staff was great from start to finish. Waiting area was clean and well stocked for guests. John was especially helpful in getting my two vehicles in for service! Waiting area was clean and well stocked for guests. John was especially helpful in getting my two vehicles in for service! More
Great Service. Kyle handled my vehicle service; He was professional, friendly and courteous. He did a great job keeping me informed. Kyle handled my vehicle service; He was professional, friendly and courteous. He did a great job keeping me informed. More